eDreams

I booked a flight through edreams, the airline unilaterally cancelled the flight but refunded the passengers, including for my ticket on Sep 13th 2022. Edreams has still not refunded me the amount and no way to reach them. Just some bots who do not entertain any request.

It is a total scam worst exeprience ever, no follow up no way to contact. Never ever use these agents

200 emails about $#*!. I payed. Basta. Stop. I will never book here again. Feels like I am beeing hustled.

I bought a ticket online and input my full name. When I received my booking, my middle appeared as my surname and my surname did not appear on my reservation. An obvious glitch in their online booking system. I called the company and could hear a noisy call centre in the background and my customer representative was Indian. Automatically, I knew that this was an overseas operation hiring cheap labour to scam money from people and the company not taking responsibility for their errors. She told me they could change my name unless I paid extra money. I told them I should not be paying to change my name and it was their error to put in my correct details. She then hung up on me and ended the telephone conversation. From this experience I can truly say that they do not care about customers. They are thieves and will rob you. Shame on you. EDreams are an absolute nightmare. Utter scum.

I booked several flights with them across the US. I was bumped from a flight which led to a chain reaction of not being able to catch most of my subsequent flights. I asked for help with rebooking each time and each time I was told there was nothing they could do. I ended up spending 5 times as much to rebook through the airline. All Edreams said was they were sorry but not a single agent helped me find a new flight or offer compensation for the flights that I was unable to get on. They don't care if you lost $1000 all they care is that they got their money. I'm a "prime" member as well and there was no concierge service as promised.

Booking process easy. Found flight info easily, booked easily.

We accidentally cancelled a booking an a few minutes later we wanted to reverse it and there was no option to go back. We were never asked if we were ok with the refunded amount, which was wayyyyyyy lower than the money we paid. They steal when they get the chance and if you try to contact them no human will ever respond, only robots. Please help this world and end the future of companies like this one. Buy your ticket elsewhere, do it for the sake of the world! Please!

Convenient and easy platform. I was conformable using the platform and will share my experience to others

Trying to log into Prime account is proving very difficult. When I go to register it asks for a password. When I insert one it says account already created. But when I try to log in and choose 'forgot password' it promises to email me a link. No email comes either to inbox or spam?

I purchased an air line ticket with insurance "cancel for any reason" last April. I cancelled May 3, I was told initially that the airlines are taking 30 to 60 to process the refund request. 60 days turned into up to 6 months. October 24 I received an email stating that my documentation was sent to the airlines and that the airlines are taking 10 days on average to review, since then I've called every 10 days... the last agent I spoke to actually was indignant, telling me I should be patient and just wait...Dec 29 still no refund

Excellent and very convenient, the site was easy to understand and very helpful and informative

Terrible, disappointing & would not use again

1. Edreams never informed the airline of the luggage we'd paid to check
2. They did nothing to rectify the problem when we informed them there was no record of our checked in luggage on the boarding pass
3. Edreams told us to repay the airline to check in our luggage & they'd refund us- confirmation of repayment sent in writing.
4. It's been over a month & still no refund even after numerous promises they would refund us in full.

I was searching for something quite specific using a number of travel search sites. EDreams came up in lots of other searches at a good price and with good benefits. I decided to book directly through eDreams and the process was easy and clear.

Stay away from e-dreams. I booked a AeroMexico flight through their website more than a year ago. The airline cancelled the flight due to Covid. After about a year of waiting, Mexico Air apparently refunded the money to e-dreams but e-dreams did not forward the money to me. I contacted them by phone, was placed on hold for two hours, and finally spoke to a customer service representative. The person said she would check into it and get back to me. Of course she never did. I called them again (this time the wait was three hours) and she said the same. I called a third time with the same result. It has been more than a year. It is clear that they stole the money and have no intention of issuing the refund. Stay away from these crooks.

While Looking for ticket prices in other search engines, could notice that could indeed get better prices than the premium I was getting on E-dream. One of the reasons, The price Edreams charges for Extra Luggage. And any other extra service. Therefore the following air line ticket was booked directly with the airline.as getting better benefits for cheaper price. Same happens with Hotels prices. There are no cheaper with Premium than in other search engines.

I booked with eDreams in September 2021. They took my money, then canceled the flight telling me it was the airline (Lufthansa) which had canceled. Which was a blatant lie.

They basically pretended that I had booked a flight, then cancelled it and to this day (6 months later) still owe me more than 70% of what they took from me. No flight, a meager reimbursement of about 200 Euros (they took almost 900 Euros) and lots of effort on my part trying to retrieve the money.

Cheaters all around. What they do is criminal and illegal, and I hope someone shuts them down soon so no more people will be cheated out of their hard-earned money.

Very dissatisfied in Denver.

Booked flight with cancellation insurance. Cancelled 3 days before flight but now eDreams says it will take up to 90 days to process. Just received request from eDreams wanting my banking information, but the site clearly states the tix refund will go back to the credit card that was paid on. SCAM!
There is no reason it should take 90 days for a refund and no reason to ask for my banking information.
Book with airline directly! EDreams is a nightmare!