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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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We have booked our journey with another booking site in April 2024 and it was cancelled last month October which I thought was a joke. When I found out just few days ago that it was no joke, I searched for other booking sites and ended up with eDreams which I have used maybe a couple of times long time ago. I was quite panicking but gave it a try. So I booked and received an email that confirmation will be sent in 24 hours. The more my anxiety increased but ahoy, I received it in less than 24 hours. Thanks to eDreams. I highly recommend this booking site. It's straight forward.
Not bad
Except that I was charged to pay £43 for boarding pass.
Git no prior information
It's was so nice costumer service. The body pass on time :). I was traveling first time Easy Jet I loved to travel more :)
I don't understand the point of freezing if the prices isn't locked in. Within an hour the price already increased by 70 dollars. I will not plan to freeze in the future.
It was great and they helped a lot. Made it easier for us to travel and look for everything
Less price as compared to other apps. I will at anytime recommend edreams to everyone out there.
Good no hustle it's straight forward and the customer service is very good and helpfull and also patient
Very easy and fast would recommend to a friend if I could and I will
Was very easy to schedule my flight.
No problems at all in finding my time.
This site requires you to join a unnecessary service for an extra charge
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Most of the goods are pay services only, including confirmation of booking by email, alerts of flight, calling customer service line without delay, etc which should be very basic and necessary to customers.
Dear Joey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I just wish the baggage allowance would be stated much earlier on, during the communications with the clients, and VERY CLEARLY...
Thank you!
It is easy to work with the site. I didn't feel any difficulties.
- they made mistakes and offered me credits
- their credits didn't work even after a CSR wasted 2 hours of my time constantly assuring me it was fixed only to have it not be fixed
- they promised me they'd reissue me the $90 and then despite receiving all their emails before and after, they never sent it to me or I never received it
- they sold me a "Westjet Economy" fare but did not give that to me instead giving me a "Westjet Ultra Basic" fare which is much less expensive bit still more expensive from them then my other options. I purchased on Prime Days, the best time to buy, and they weren't cheaper than anywhere else
Dear Victor,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Will always check with eDreams they are the best will always choose
Al comprar el pasaje faltaba informacion que los asientos no estaban incluidos, ahora creo que tengo que comprar asientos si o si con la compañia. Aparte del equipaje despachado
Very good and big savings.
Thank you.
Easy to process flight arrangements.
Was a good experience, just needed to improve that the ticket itself sent
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexandria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care