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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Not bad, handy enough for booking service, thank you for helping
You ensured that I get the deal and that I can travel in comfort
I always book here, it's a reliable website and I always get what I needed.
Tôi thích vì trang web có la chn phong phú, giao din thân thin
Very good experience with eDreams, it was easy to book with this website
Excellent experience. EDream is cheaper and more reliable. I hope you use the service in all my ticket bookings.
Hize un cambio de planes, y le agradezco a eDreams por la buena gestión y oportunidad, y también manejan muy buenos precios.! Los récomiendo!
This site is user-friendly with easy-to-follow instructions.
Excelente plataforma y super fácil comprar lo mejor los precios
The service is very useful, if you travel a lot. They give you good discounts on tickets and car rent prices and so on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members