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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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All went ok, easy to book online and fast efficient confirmation email back
The pain of trying to cancel my prime membership means I will never use you and your associated companies again and will be sure to tell anybody that will listen how terrible your and you parent company are for allowing these very 1990 style miss selling tactics
The questionnaire is unnecessary, if I purchased a ticket, I of course want to use it
It was easy to carry out the order, clear information. Quick to get the approval documents
I would recommend the services edreams gives.
I found what I was looking for.
Prezado Luis,
Nossos sinceros agradecimentos por suas palavras positivas e feedback.
Como um cliente valioso, estamos ansiosos para atendê-lo novamente.
Atenciosamente,
Equipe de atendimento ao cliente
Easy to book. Affordable price at anytime.
Manageable and convenient.
I am very happy for purchasing Air Tickets from eDreams, it's very easy to purchase tickets and travel as we want. Thanks
Super and amazing. I have not yet experienced issues ever since I started using eDreams it's almost 10 years now..
Well, you let me pay the price freeze for two times, but you don't allow me to buy the tickets. Can you imagine if 5000 people do that per day, it's 5000 dollars that you get every day, but you can't buy the tickets after. That means you are cheating your customers
Dear Dino,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Tot nu toe alles vlotjes verlopen, enkel nog mijn voucher krijgen en ik kan vertrekken
Booking through edreams was cheap & efficient. I could look at updates on the app, and got the confirmation for my travel promptly.
The site is very easy to use clear instructions and information provided updates sent straight away
We are here in many times buy air ticket 100% satisfied the edreams good service provider
I love dreams to travel world 🌍 because we have the best of the time
Flight Details came through quickly. Prices were cheaper than the other sites.
Good email communication and assurance.
Excelente serviço de reserva de passagens. Fácil de encontrar o voo desejado.
I needed to extend my holiday with an additional flight and they were great. I joined prime and saved money booking a hotel for the extra days too. Would recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care