eDreams

As well as being expensive, it allows half the usual baggage allowance, check in has been really difficult, wasted so much time and haven't even got my boarding pass, the price changed from booking to paying, which is dodgy in itself... completely disappointed, will never use them again

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward.

Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

So far it's been good... Just a little confusing this time, because you can't find your booking when introducing the given confirmation in the airline app. Flying next week, so hoping everything will be fine...

Edreams Ref: #*******017
Absolute shower, just looking for one off business with no intention of getting you to return. Just a sliver above no customer service at all, website doesn't reflect amendments and hidden fees are the norm. Trying to sort out a friend's flight and have been on hold in excess of three hours. We pushed them back several months because of Covid, but we're now being told the flights have passed and we missed them! Took our money quick enough for the amendment though didn't you Edreams? You'd quicker get blood from granite than a shred of honest information from these brazen scammers.

Prices are fairly reasonable and the the booing process for flights is straightforward. Especially if you become a prime member. However hotel bookings and prices need to be improved. Other sites have a lot of no upfront payments and free cancellations.

So far everything has been good and I'm currently satisfied by everything

They will claim your flight is "cancelled," force you to make new arrangements, then say never mind a few days later and keep all the money. I'm out hundreds of dollars because of them. Do not use ever.

Adjoining flight cancelled, No seats for new flight allocated, 4 hrs of calls i'm winging it, not sure if I'll get home, they have my money, can't answer my questions, tell me to contact airlines, not my job, I booked through them. Will never, ever use them again. Do yourself a favour and book direct with who you want.

I do not like your systems that will not confirm a purchase without asking many stupid question s to add on more charged services that have already been declined and are offered free of charge by most airlines.

Very efficient service with numerous options and good value compared to other similar companies. I highly recommend paying the enrollment fee as it saves money every time you travel and pays for itself on your first booking!

They booked the ticket for the wrong day, saying Lufthansa changed the date. Had to pay 850 Euro extra to get our original booking. Customer service only on chat with some far east person that barely speaks English. Awful! Run away and never look back

I have mobility problems, use a walking stick and can't walk very far, so require wheelchair assistance to negotiate mu way through airports. I couldnt find anywhere to apply for assistance on your web page.I'd be most grateful if you could rectify this.

I did not realize I was making a booking through edreams.com vs. the actual Frontier web site when I clicked on the Kayak.com link from my search to book the flight. My fault, I was distracted and I regret it deeply. They have totally messed up my flight reservation. Frontier does not recognize my airline reference code and says they cannot talk to me because they have all the wrong details on my flight. I'm about to blow a cork!

They owe me 500$ refund money its been 2 months i still didn't receive anything, worst customer service agents worst support. I would rather stay at home for the rest of my life than to ever book anything with them again