About the Business
HelpCentre & Chat: https://www.edreams.com/travel/support-area/ Sign up for Prime deals: https://www.edreams.com/prime/ eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
I have not received confirmation, please send confirmation
I needed last minute flights for a very brief trip to the UK. I always check edreams first and they had the best prices. Very pleased.
Regrettable as the entire process ended up very confusing and haphazard, unclear and confirmation a headache. Support was also nightmarish. Clarification was difficult. In fact it is best not talking about my experience and just hope everything goes well.
Dear Raymond,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you very much for this interest. I am very happy about it and I will decide every travel that takes place through you and your company
إنه رائع جدا وجميل جدا جداسسيرىانظمنززننعغقرةنعفلزمهفبزملىكاتتوننتنلتاتعاممااظككمنتاةوززددكطططججحخهعغغفقييسسسءءؤرىوزمهفرىوتلىوزةررى وننن
2 tickets cost 2646 Euro. My bank messaged me that my account had been deducted 2646 Euro. However when I checked my transactions online $3000 had been transferred by visa card. Now 2646 Euro is not $3000 so what was the other $300 for?
Dear Judith,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A few days back I had to book a ticket to UK from Germany but it proved to be nightmare for me. Absolute customer rip off. I booked a ticket and paid the amount straight away but two weeks after edreams again took £89.99 from my account without informing me of any such charges. Phoned customer service thrice and they told me that they took that money for membership which I didn't even opt for. After heated conversation they assured me a refund of £45 which still I didn't receive but for the other £45 they shamelessly denied returning. What a scam.
Dear Aisha,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
It was fast and simple and gave you options to choose seating and options to prepare before you land
Quick experience. Easy to understand. Very helpful with the options
I enjoy using your site. It is very clear and the booking is working very well.
Edreams still remain a topnotch in the flight bookings sector. I look forward to securing more flight ticket with Edreams
There si no Bosnia in region settings. Everything else good.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care