About the Business
HelpCentre & Chat: https://www.edreams.com/travel/support-area/ Sign up for Prime deals: https://www.edreams.com/prime/ eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
The website is easy to use and to navigate and the payment went very smoothly and was quickly realized.
First time user and I had no issues. They had the best price also.
My experience was Average. Due to the long wait time for confirmation.
Good service with prices. Easy system to find your flights. Having to be a member I saved quite a bit!
I found a good deal and I made it! It was quick and efficient, I'll definitely keep using eDreams!
It was good experience. It was also convenient. There are many apps, but eDreams is better than manybothers
Dear Mohammed,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
El proceso de compra fue muy sencillo y rapido para realizar la busqueda de los boletos y el respectivo pago, todo salio bien. Ahora esperando para realizar este viaje en el mes de Enero.
Easy to order good price i have to see at the time of the fly 1/1/25
I just love the excellent secure user-friendly system and the prompt feedback.
Dear Oberd,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
All good ……………………………………………………………………………………………………………………………………………………………………….
I arrived and i had booked for all-inclusive and they had me as B&B, the breakfast was inedible.
In the room,the below didn't work.
TV
FRIDGE
INTERNET
SHOWER
AIR CONDITIONING
THIS IS TERRBILE
Dear Bruce,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fast booking, easy to pay, price cheaper than others but the UI lacks the functionality to cancel the sutomated charge subscription for prime accounts
Not bad could be better from my experience maybe next time again
Dear Vouchmey,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
You guys are very efficient! Thank you for assisting me, will choose you again
There were repetitive questions asked which delayed the process of booking a flight.
Dear Christina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am more than satisfied with service that eDreams provides especially as a Prime member
Easy steps to book your flight, offers are all around without even being subscribed
I would repeat this again in my next trip
I suggest you this booking company because I always use it and its very easy to book flights with very good prices.
I have trouble with my prime account. There are many terms that make me feel stuck and forced.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Burnley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care