eDreams

It was all straightforward and I got very good deals but I wait to experience my flight

Before I purchased I was shown a voucher or coupon of 20 per ticket (I bought 2 tickets) but at the time of payment the discount was removed

It was good, I hope I don't have any problems the upcoming months when its time for my flight.

This is my first time to book via this website and so far i'm satisfied with it. Thank you

I was wanting to cancel, as I had subscribed to the trial offer, and to stay on, my Prime membership was discounted, and I was given a $90 credit. There wasn't a code to go along with the credit and I called customer service. I was on hold for almost an hour, waiting for someone to help. Apparently, the credits are only good on the app and not the (broken) website. When I downloaded the app, the credit was given for a different country and not the US. I then waiting for help again, and they had to reset my settings to show I was in the US. It has been an insane amount of trouble and I would rather pay more, be able to use the website, be able to book with someone over the phone, and just have a better overall experience.

Bought a fully flexible ticket for >$800. Went to change the flight 7 days beforehand using their online system. EDreams indicated a $0 fare difference (I have a screenshot) and wrote that confirmation would be received in 48 hours. No email arrived, ever. I called them up the day before the flight and spent almost 2.5 hours on the phone being transferred from "team" to "team." They claimed that it wasn't a $0 fare difference but actually around $1700-1800 difference (they quoted 2 different numbers by different operators) and wanted to know if I would make the payment? Weird thing is I could buy a brand new ticket for that exact same flight in 2 months time for $600 using another agency. So after having enough I asked to cancel the ticket and enquired how much I'd get back. They said it was non-refundable - despite it being a fully flexible fare. 2 different operators quoted different amounts - one said an exact $300 and the other $410 (something). It's as if they're pulling numbers out of the air. I doubt I'll ever get the money back. I have already started warning my international flying friends and colleagues from ever considering edreams.

Morale of the story: there are good reasons why eDreams has such a low customer satisfactory rating among customers. We've now been cheated hundreds of dollars by this group that it's worth not trusting them. They make stuff up that makes no sense at all.

Está súper bien me gusta mucho es súper rápido todo súper boen

Muy bien te atiende rápido y muy cómodo en el precio espero q todo salga bien

I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg, but not for the second. I was informed that I would receive it up to 8 hours before the flight.

On my way to the airport, I called the second airline. After waiting for 15 minutes, they confirmed that they had no record of a passenger with my details from eDreams and that this issue was common.

I contacted eDreams customer service, and they falsely informed me that the airline had changed the flight, and that they couldn't do anything about it. They completely washed their hands of the matter, leaving me without a solution and showing a total lack of consideration for the customer.

I had to buy a new ticket directly from the airline's website, paying a high price.

I do not recommend this platform at all. They don't care about the customer and offer no solutions in critical moments. "Lamentable" is an understatement.

偶然发现了这个预定平台，所以就尝试一下，感觉很棒啊！价格便宜，预定也非常方便，下次还想要使用它，为我带来欣喜，非常感谢平台的服务！

Firstly, a discount received from edreams prime, good ethnic, booking reference received within the 24hrs stipulated time followed with a follow-up.

Signed up for prime account but prime discount wasn't applied and was charged $120.00 extra than the actual price shown.
Reserved flight to Cairo Egypt but received email saying flight was to Houston.
Flight is on July 26, received email
today, July 17 prompting me to checkin for flight to Houston?
Worst customer service with long hold time and no effort to resolve issues. When asked for supervisor was told supervisor can't help you and refused to connect me to one.

It was fine and it makes the booking easy enough, it was straightforward to use.

I described my case and so many calls agents completely closed the conversation.Rude! But finally in this world there are some kind people.Thank you for your patience.

עדיין אין אני מכווה לאחר נסיעה וקבלת הודעות להיות מעודכן בכל השינויים

Tot nu toe alles vlotjes verlopen, enkel nog mijn voucher krijgen en ik kan vertrekken