Overview
eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Pleasant experience, hopefully I will enjoy this coming trip.
Your website is slow and horrible and takes forever to book a flight. It needs to be improved. This is my last time making a booking on this site.
I wasn't sure if I needed to go through this step after receiving my paid receipt.
Dear Thomas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Indeed, we have validated the effectiveness of pretrained models for many downstream tasks.
Different companies have different regular price and schedule.
Some offer more on one some on others, we have to balance both respective performances.
While the schedule of our booked flights are not perfect, but there was very attractive promotions.
When I bookd my flight with British Airways to London I was told during the booking process that I would be able to add bags after I completed the booking as it was only allowing 1 small bag. I booked and then tried to add bags but cannot add bags which I need to add.
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The experience has been good but lacking in two areas:
- I have not recieved a receipt for my travel & hotel payment. I need that ASAP.
Please email the receipt of payment asap - only have it for the airfare not the hotel.
- Also the hotel has not been in contact with me & I need to ask some questions such as how i get to the hotel from the airport.
Please send me contact details for the hotel.
Dear Bartul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Mala experiencia no me quieren dar mi reembolso todo fue 4&:&:&:
Dear Luis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Satisfactoria rápida y eficiente y tener la reserva en mi móvil es fácil controlar la reserva
It's easier than you think it would be. I will try it again. Thanks
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ol ol ok ok ok ok ok ok ok ol
Добре описано, доволна съм. За втори път използвам услугите и съм доволна. Бих ги използвала отново
I purchased the flight ticket via eDreams for mere GBP 20 and received already5 th or 6th email, mostly no reasonable content just some marketing crap.
Dear Kamil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I appreciated and even paid for the check- in. But then I got noticed that they cannot proceed. Strange! Will they return the fee I paid?
Second problem: when I booked it never indicated that I cannot take a handbag luggage! Only sthg I can put under the seat. How strange I travel a lot but never without the the minimal luggage...no words
Dear Hiltrud,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It doesn't take much Time to pay the tickets and some one introduced me to edreams and its my first time experience
Dear esteemed authorities from eDreams Prime!
Through the present message, I respectfully inform you, that on 20.09.2024, I applied for plane tickets, for the destinations: London - Bucharest, on 03.09.2024, and Bucharest - London, on 15.09.2024.
I sent you this message, because I haven't received yet, the plane tickets for the destinations: London - Bucharest, for the date of 03.09.2024, and for Bucharest - London, for the date of 15.09.2024.
Further on, I am waiting for you to send me the plane tickets, for the destinations presented above, please.
Yours faithfully,
Mihai Dulgheru!
Dear Mihai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I always believed in at the counter bookings as a safe and easy way to book your flight and settling the bill until my experience with eDreams,
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care