eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Todo bien. Hasta ahora excelente! Contaré más luego del viaje! Ante no!. Gracias.
Excellent and easy my booking going smooth i will use the sight in future
I have been waiting for a refund for over 6 months.
The customer service has been shocking - it said 2 months maximum. That is over $2000 down the drain. I couldn't fly on this specific date due to a medical injury, so I had to rebook, and they said that I could have a refund but this has never materialized. Absolutely shocking.
Every other airline and company I have worked with in the past has been great. This is the worst customer service I have ever experienced.
Dear Charlotte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Elegí una fecha y cuando ya quiero pagar me sale otra fecha.
Dear Jimmy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I recently booked airline tickets through Edreams and had a terrible experience. The airline quoted $198/ticket which I thought was a great deal. I proceeded with booking 3 tickets ($594) and double and triple checked the price as I was adding in my credit card information and other details. At the end before I hit the purchase button, I once again checked to make sure the price had not changed (and it still showed the original price of $198/ticket and total of $594. However after I clicked on the button, the price appears to have changed and instead of $594, I was charged $958.72! I tried calling this site and as usual they gave me their usual story of how they're not in control of changed in ticket prices (but how it changed after you click the purchase button they could not explain that), etc. I also called my credit card company but they said that unless I have a receipt showing the lower charge, they can't do anything.
I feel very cheated by this website and have vowed never to use it or any similar ones. I would recommend the same for anyone else who's looking for a good deal. These seem to be scams where they quote a low price to get you hooked but once you hit purchase, they charge you full price.
Dear Arathi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Todo muy facil buenos precios y muy seguro todo los recomiendo a todos
I have not recieved any itenerary for flight on august 30 2024 can you respond
*******114 Mark want to make sure it is a confirmed trip paid in full round trip american airlines
I have used edreams 3 times now and I got best prices and service all the way. They are really there for all your problems. Couldn't have chosen better.
First my order and flight booking were cancelled, lucky I had no time to look for a new flight because the next day out of the blue my flight was suddenly booked. I could have booked a new flight in the meantime. Then the app and website don t work properly as my booking was not visible for another half a day. I also still didnt get an anwer on how to cancel prime.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
וכל כך חשוב שירות מעולה תמשיכו ככה ותחזרו בתשובה ה' יעזור לכם צדיקים תודה לכם על העדכון היה מדהים!
It was a great experience to book my fight with them. Only this that is little annoying is that the website enrolls you their prime membership and puts you in auto renewal after trial period ends. I couldn't have noticed it unless I logged into my profile and checked the auto renewal process. It could have been better if it would clearly mentioned during booking
This becomes my favorite after i try many more I realty going to used them again
Good service.
I would use it again.
I received the itinerary by email.
It was very easy to book and the most reasonable in price for a non stop flight. I hope the return ticket will be good also. He is 12 and traveling alone. Non stop was a must.
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I don't know what this i only booked a flight to go from one place to another and i didn't get a hotel cause i didn't need it
Dear Casey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I used to buy most of my air tickets via this application and it is very convenient with the best price. I have also subscribed annual prime membership.
I was kept booking from booking.com couldn't and then one of my friend recommend this and could book my desire date and time at first attempt plus if you book from this app we have flexibility of changing date and time and even the cancellation you do within 24 hours.
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Anne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care