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eDreams

Overview

eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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France
1 review
0 helpful votes
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As said above...
I answer what il Watt if it goes on like thzt i will not ans er anything more

Date of experience: October 15, 2024
John T. eDreams Rep
7 months ago

Dear Anne,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Paraguay
1 review
0 helpful votes
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Excelente!
January 26, 2025

Todo bien. Hasta ahora excelente! Contaré más luego del viaje! Ante no!. Gracias.

Date of experience: January 16, 2025
PS
1 review
0 helpful votes
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Fantastic
November 1, 2024

Excellent and easy my booking going smooth i will use the sight in future

Date of experience: October 22, 2024
New Zealand
1 review
0 helpful votes
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I have been waiting for a refund for over 6 months.
The customer service has been shocking - it said 2 months maximum. That is over $2000 down the drain. I couldn't fly on this specific date due to a medical injury, so I had to rebook, and they said that I could have a refund but this has never materialized. Absolutely shocking.
Every other airline and company I have worked with in the past has been great. This is the worst customer service I have ever experienced.

Date of experience: July 25, 2024
John T. eDreams Rep
9 months ago

Dear Charlotte,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Guatemala
1 review
0 helpful votes
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Un poco confuso
January 24, 2025

Elegí una fecha y cuando ya quiero pagar me sale otra fecha.

Date of experience: January 14, 2025
John T. eDreams Rep
4 months ago

Dear Jimmy,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

California
1 review
0 helpful votes
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Worst company ever
August 14, 2024

I recently booked airline tickets through Edreams and had a terrible experience. The airline quoted $198/ticket which I thought was a great deal. I proceeded with booking 3 tickets ($594) and double and triple checked the price as I was adding in my credit card information and other details. At the end before I hit the purchase button, I once again checked to make sure the price had not changed (and it still showed the original price of $198/ticket and total of $594. However after I clicked on the button, the price appears to have changed and instead of $594, I was charged $958.72! I tried calling this site and as usual they gave me their usual story of how they're not in control of changed in ticket prices (but how it changed after you click the purchase button they could not explain that), etc. I also called my credit card company but they said that unless I have a receipt showing the lower charge, they can't do anything.

I feel very cheated by this website and have vowed never to use it or any similar ones. I would recommend the same for anyone else who's looking for a good deal. These seem to be scams where they quote a low price to get you hooked but once you hit purchase, they charge you full price.

Date of experience: August 4, 2024
John T. eDreams Rep
9 months ago

Dear Arathi,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Ecuador
1 review
0 helpful votes
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Lo recomiendo 100 %
January 25, 2025

Todo muy facil buenos precios y muy seguro todo los recomiendo a todos

Date of experience: January 15, 2025
Minnesota
1 review
0 helpful votes
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Itenerary not recieved
August 18, 2024

I have not recieved any itenerary for flight on august 30 2024 can you respond
*******114 Mark want to make sure it is a confirmed trip paid in full round trip american airlines

Date of experience: August 8, 2024
Morocco
1 review
0 helpful votes
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Best booking app
August 23, 2024

I have used edreams 3 times now and I got best prices and service all the way. They are really there for all your problems. Couldn't have chosen better.

Date of experience: August 13, 2024
Croatia
1 review
0 helpful votes
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Very confusing
July 31, 2024

First my order and flight booking were cancelled, lucky I had no time to look for a new flight because the next day out of the blue my flight was suddenly booked. I could have booked a new flight in the meantime. Then the app and website don t work properly as my booking was not visible for another half a day. I also still didnt get an anwer on how to cancel prime.

Date of experience: July 21, 2024
John T. eDreams Rep
9 months ago

Dear Ana,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Florida
1 review
0 helpful votes
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עזר לי מאוד
January 25, 2025

וכל כך חשוב שירות מעולה תמשיכו ככה ותחזרו בתשובה ה' יעזור לכם צדיקים תודה לכם על העדכון היה מדהים!

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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Good discounted airline ticket
August 28, 2024

It was a great experience to book my fight with them. Only this that is little annoying is that the website enrolls you their prime membership and puts you in auto renewal after trial period ends. I couldn't have noticed it unless I logged into my profile and checked the auto renewal process. It could have been better if it would clearly mentioned during booking

Date of experience: August 18, 2024
Missouri
1 review
0 helpful votes
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Good customer service
October 26, 2024

This becomes my favorite after i try many more I realty going to used them again

Date of experience: October 16, 2024
Italy
1 review
0 helpful votes
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Good service
October 30, 2024

Good service.
I would use it again.
I received the itinerary by email.

Date of experience: October 20, 2024
North Carolina
1 review
0 helpful votes
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Moms visit
August 17, 2024

It was very easy to book and the most reasonable in price for a non stop flight. I hope the return ticket will be good also. He is 12 and traveling alone. Non stop was a must.

Date of experience: August 7, 2024
GB
1 review
0 helpful votes
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GREAT communication and price pledge for finding the cheapest flight prices.
Easy booking and fast confirmation on flights and boarding pass downloads

Date of experience: August 6, 2024
Georgia
1 review
0 helpful votes
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😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘

Date of experience: January 14, 2025
Maryland
1 review
0 helpful votes
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Not sure
October 12, 2024

I don't know what this i only booked a flight to go from one place to another and i didn't get a hotel cause i didn't need it

Date of experience: October 2, 2024
John T. eDreams Rep
7 months ago

Dear Casey,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Myanmar
1 review
0 helpful votes
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Favorite Travel Application
August 8, 2024

I used to buy most of my air tickets via this application and it is very convenient with the best price. I have also subscribed annual prime membership.

Date of experience: July 29, 2024
New York
1 review
0 helpful votes
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Flexibility
July 30, 2024

I was kept booking from booking.com couldn't and then one of my friend recommend this and could book my desire date and time at first attempt plus if you book from this app we have flexibility of changing date and time and even the cancellation you do within 24 hours.

Date of experience: July 20, 2024