Overview
eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Seriously, I knew what I wanted to book. I had trouble with the airline website (currency selection) and took a chance with eDreams. The name invites the characterization: eNightmare. I dodged through one upsell after another, trying to avoid, outthink and outsmart every extra benny and add-on hurdle I had to maneuver to get to the actual booking. I emerged drained of money and energy, a state that equals success for eDreams. Will the travel unfold as intended? Experience will offer the truth. Honestly HONESTLY! A straightforward travel website that is easy to navigate, makes sense, and offers a low frustration level seems like it would become an industry giant after this confusing mess.
Online booking was much easier than other booking companies. I received my booking confirmation right away.
EDreams did a good job.
Thank you.
I had a window open with a hotel
Booking when I wanted to book window refreshed and the price went up by €100 which I don't think is fair as I couldn't complete my booking.
Dear Katarzyna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hello, I have received confirmation of my trip and would like to inform you that I am satisfied with your services. Please continue working at this speed in order to expedite our needs. All the best
It was our first time to book via edreams, and our experience was good. Hopefully, it will be easy to rebook as well if needed to change our flights.
I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.
I'm guessing it's because I booked on a Sunday evening, but my 2 bookings weren't confirmed until Monday morning and I got a duplicate email confirmation on one of them 3 hours apart which was confusing.
Dear Tuan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Always helpful and very informative, very easy to book and great service
Always use 3rd part websites when looking to book flights. Almost every time, eDreams comes out on top as far as cheapest fare. Only a few clicks later, flight is booked. Their website is extremely easy to navigate and I have never had a single issue!
El proceso de compra fue muy sencillo y rapido para realizar la busqueda de los boletos y el respectivo pago, todo salio bien. Ahora esperando para realizar este viaje en el mes de Enero.
Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.
Dear Christian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything seems ok, I hope it will be so when I get o my flight
Never received my confirmation information and it's been super difficult to get ahold of the company
Dear Dawn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hlki istifad etmmişm.21.01.2025 tari xd istifad edcm.v ondan sonra qrar vercm.
Todo fue fantástico, recomiendo esta app
Y es totalmente confiable.
Everything is fine. I have nothing detailed to explain or describe here. I wanted an opportunity to change travelling date but it was not Possible. I go by the date I earlier subscribed.
I have been using eDreams for a while and every time the platform gives great options, good savings and the prime subscription is worthwhile. I received my booking within 24 hours and awaiting my e-ticket in the next couple of days.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Trudy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care