Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Gave us our best deal and was easy to navigate. It was a good experience
This was a nice company and its services helped me throughout the process.
Fast process and great discount. I an even discontinue my membership during the trial period.
Competitive pricing and ease of booking……………………………….,,,,
Fair prices and easy to find travel information in eDreams portal
The airline don't help the customer. They're out looking out for themselves. Example luggage 118 dollars. That is crazy.
It was easy thing to do no many links to navigate. And you can choose from many availability depending on your budget.
It was wonderful experince to uage associated woth you for the travel plan. Looking foeward for more of the same. Thank uou for the assistance ane care. Keep the good work and assitannce.wish you good luck and best wishes
I would like to receive the boarding pass asap as I need it for work purposes
How come i cant choose currency of RM Ringgit Malaysia? Ended i choose US dollar to pay for my transaction
It is good experience. This is my family first experience to travel to Singapore.
On their website I was quoted a price for a flight of $302.97 with confirmation invlusive of all fees and taxes. I ordered it right thrn Then when I looked at my credit card statement eDreams had charged me $406.46
Dear Amanda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Cheaper than the airline I am travelling on. Did not find anything to include a pet on the booking
There were no problems, everything went well, I am satisfied, ok...
I submitted the reservation but got the confirmation email after much time.
Dear Lamis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We made a last-minute decision to travel to Paris while visiting Barcelona, the fares were reasonable and the time frame worked with our plans. Check-in was easy, and the flight was on time. When we returned, we did not realize we were on a different airline, not being from Europe, we were unfamiliar with the names of the low-cost carriers. We waited in a long queue only to be brushed aside and the staff yelling WHEELING to us. We had no idea what he meant. The kindness of strangers directed us to a different terminal to check in for out flight there. The staff there were so kind and helpful compared to those at Easy Jet.
Ok. Don't ask me any more questions.Please stop bothering me with asking for reviews
EDreams found the best deal and was incredibly easy to book and checkout
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Linda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care