Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Was quick, easy and lots of options and lower rates
Cheaper prices posted and accessibility to more flights to choose from. The process was also fast and more clearly. In comparison to other browsers you got more options
First time using eDreams and I have received all communication promptly and clearly. Looking forward to using them for more bookings in the future
Very easy to book and great deals with best prices. I booked couple of tickets on eDreams, never had any problems. Its very safe website and easy to use.
Changed my flight to a more prompt date, 28 hrs away. Needed confirmation of change. Left in limbo. Now 2 hr away from taking off and do not know if I have my connecting flight. ( the changed one) Everything else is fine.
The hotel did not meet expectations. So much so we checked out without staying there.
Pool and pool bar were terrible. The pool was disgusting!
There were no other bars and nowhere to sit and relax.
Very very over priced!
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was awesome and competitive prices with smart response.
Fairly straightforward but too many follow up emails…are they all necessary?
Good service. Recommended this website. Faster booking and friendly page
First I was confused to book tickets by eDreams. After I started booking my flight. I realized that it is very helpful and easy app and it give more reasonable options. In general I like it and will continue using it. I highly recommend it. Thank you
Thank you very much for this interest. I am very happy about it and I will decide every travel that takes place through you and your company
For me booking a flight is always a mess. Finding the best one, wandering in different websites, changes in fares when you proceed, unclear items, etc. eDream made it easy!
Very satisfied, all procedures were very simple to follow..
I received my travel thank you but I just want my make sure u didn't take the money from my account
It was a wonderful experience cost of flight is pocket friendly
Cheapest and most affordable website to book your holidays on
Traveling with eDreams is perfect and without stress for missing flight or gate
User friendly website, easy booking procedure and a small discount offer
I have just booked return flights to Porto and 2 airport hotel bookings for the first time with eDreams. It all seemed to work fine and at good prices.
Firstly I was given the choice of paying a £6 fee for having my luggage returned to me in case was lost. I truly believe that should be part of the airline duty to return it at no cost seeing as is they're mistake. Yet the airline doesn't have this fee, just your platform adds it as an extra cost.
Secondly, I have paid for Wizz Priority, which means I can choose the seat for free, but this option was not possiblebecause I booked the flight through your platform(I have made another booking for my partner from somewhere else for a flight with Wizz Priority and I chose his seat at no charge!)
The boarding card came few hours before my flight was due and got allocated a seat in the middle. When I wanted to change it I ended up paying £14 for it again!
No help from your support team whatsoever.
And the price difference from other platforms was few pounds. So I ended up paying more in the end and getting the unnecessary stress with it.
Dear Alexandra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I suggest you this booking company because I always use it and its very easy to book flights with very good prices.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ricky,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care