Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
It was good for me flay one plane the best because I tried the last time it was perfect
I am satisfied with my experience with eDreams. I will always trust and choose it.
It was everything I needed and wanted for my trip I was really happy
Details in "My Trip" showed inconsisiency. Baggage was travelling on day after my flight! I spent several hours with Customer Support trying to resolve the discrepency. Please read the support transcript for details.
I am happy with this site and I do it not for the first time. Very happy
I love to enjoy the edreams discounts, there are so many options to choose
I used this service to buy airline tickets because they advertised significant discounts compared to the airline's website. After purchasing, I checked directly with the airline and found the price was exactly the same.
Additionally, the ticket was shown to include carry-on baggage, but I later had to pay extra for it.
This feels misleading and disappointing. I expected transparency, not marketing tricks. Please ensure your pricing and baggage details are accurate – customers value honesty over false savings.
Dear Artem,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I needed last minute flights for a very brief trip to the UK. I always check edreams first and they had the best prices. Very pleased.
Fast and secure booking. Very good and secure booking. I am sure I would use it again
I am satisfied, flights at good prices and whenever there are none on the other sites, there are here
This is the first time journey. So i will hope this journey.i m looking so good service.
Excellent experience. It was easy to use and select flight. The payment process was smooth
Friendly interface, easy to navigate and book the flights at good price.
I bought a ticket for my girlfriend, Silvia Menendez, to fly from Guatemala to El Salvador on Volaris, November 18th, and the date of her birthday is off by a day. I can't edit it.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rodney,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care