Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
I booked a trip because on previous times all went well.
But I don't need this!just keep it essentially. I just want to book a trip. All the rest I really don't need.
I received my travel details.
I received my booking details, thank you!
I didn't get the option for choosing a seat while making a reservation,
Five stars application that offers multiple choices and works fast
It was so simple. Just an easy way to make my booking. Would recommend.
It was great, quick and convenient, good service for that matter.
Es relativamente fácil y hasta ahora sin problemas. A diferencias de otras plataformas es muy simple y rápido realizar la reserva. Ademas rápidamente envía una notificación acerca de la reserva. Muy útil como plataforma.
It was okay, but at least the payment time needs to be 1 hour, then it would be better for us.
I paid 75 €, on the grounds that 10 kg was not inclusive of this ticket.
No fraud from dreams.
From today I will avoid buying a ticket from your site, and I advise everyone not to buy tickets from them.
I was looking for ticket for days made when I see,here was more cheaper then the others have.Ot was fast and good.My first time was so so good.
El servicio super bien sin novedad, pero quiero realizar una corrección en el apellido de uno de los pasajeros, ya que por error de digitación se escribió mal y no me fije, como me pueden ayudar a corregir esto por favor, es en el pasaje de Eithan Ariel Villamar Nasate, en el pasaje aparece como Villamaría.
Ayúdenme por favor!
I was buying specific ticket, and suring my whole buying time it was one price and when I pressed buy price went up 50$
Trouble-free and everything was fine
I will definitely continue to make reservations here.
Adquirí boletos para un vuelo de Asunción - Paraguay a España, el sistema y la metodología de compra el ágil, fácil y muy práctico, sin complicaciones. También el servicio de atención al cliente es muy efectivo y resolutivo, amables en la atención y de trato agradable.
I have used e-dreams in the past all with satisfactory results. Even when I had trouble with the airline I usually found help through the e-dreams representative.
The process completely hassle free and would the first to recommend to my friends
Mon expérience a été assez positive, rapide et j'ai été satisfaite en générale de chaque étape de ma recherche et achat. J'ai reçu mon billet en moins de 24heures. Et l'application est très pratique aussi.
A flight was delayed and then the landing was cancelled. I know that can always happen, but when almost nothing is explained to passengers either from the pilot or the employees on board then it is very poor service...Just free water on board and everyone should be happy. Happy New Year
Dear Birgir,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is simple to use the website and to book your flights. It guides you step by step to fill your info.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dejan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care