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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The service did what I expected of it, I found a flight that suite my plans to a price that was acceptable
Very useful specially with the discount. On overall I like the experience very simple. But it didn't ask for my passport and the app Didi not ask if I need a transit visa.
Ease of use makes eDreams an overall pleasant and uncomplicated experience.
Easy navigation. Was very inexpensive to travel with e-dreams.
I would like the option of being able to print my boarding pass without having to download the eDreams app
I was looking for ticket for days made when I see,here was more cheaper then the others have.Ot was fast and good.My first time was so so good.
I would like to receive the boarding pass asap as I need it for work purposes
Short time, quick, easy to choose. Many option, short time to choose.
The process was smooth, hopefully when I arrive at the airport my tickets are valid. The prices were lower than competitors as well. Thank you!
Very easy and straightforward to book. Everything clearly set out.
Easy to book and confirm with convenient dates and times for me
It is simple to use the website and to book your flights. It guides you step by step to fill your info.
Excellent and easy to follow directions. Very convenient
The "Prime" status and other options are confusing. I was just looking for a normal plane ticket. Consider making that optional rather than mandatory.
Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care