eDreams

A travel agent that you can rely on for your travel anywhere in the world

Needed to contact them to change a flight detail, a service that had been purchased. 24-48 hours turn around after contact on the app. The guy who finally called was heavily accented and hard to understand, and couldn't get our request completed, but gave us a call back number. It was worthless-I assume it was going to India (based on the guy's accent, but could have been one of many countries) and the line was ALWAYS unavailable because of traffic. Made the change on the airlines website myself, in 5 minutes.
Totally worthless service, no value added, avoid if you want prompt and effective service.

Tried to add baggage while I was booking. It said I could after I confirm booking. Did that, now I can't add baggage. Probably going g to have to pay a small fortune at the airport. Plus then I get an email saying I'm a prime member now and your going to charge my 75 euro next month. I don't think so. I will be cancelling that.

I did not like the idea that the price presented in the beginning was far from what we were charged at the end including seats and luggage for every one of the four legs of the trip, instead an overall price. I even liked even less the idea that when we finished the process of adding costs, there was a point in which we were told that we have to become dream subscribers or else the price would be different (at least, that's how the information was presented).During the whole process, we received again and gain prompts to let us know that we should hurry or the prices would go up. Really? What kind of marketing tactics are these?

Absolutely awful business practice from this so-called business.

We travel a fair bit and have used many different companies to book flights, but have never experienced such shambolic customer service - it is actually non-existent. If you book with eDreams you're playing Russian roulette: get lucky and your flight is confirmed no problems, get unlucky and the money comes out of your account with no flights and you are unable to get through to eDreams. 3h spent on their phone line yesterday and no one picked up, same again today. There are so many other companies that you can use so just don't use eDreams!

While booking we selected the option of wheelchair assistance and paid over 600 but we did not get any ticket confirmation. Next day we recieved a mail from no reply mail box that additional information requested on wheel chair assistance. Only way was to call Spain number on that support person could not hear our voice. When I could speak to the customer support he said we have to pay 1000 extra as price have increased. He suggested to cancel the ticket and get refund. It was suppose to come in 10 days and even after a month I am still waiting for it.

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated.
Will definitely use eDreams for future booking

UPDATE: eDreams reached out to me again after seeing this review and said they would review my case. They immediately sent me the same email with boilerplate language that said again that they do not return their fees. They still have not explained why their receipt charged $440 for the flight and they only refunded $418. All talk, no action.
EDreams seems like nothing more than a scam. I booked a trip on Spirit Airlines through them but our flight was cancelled due to a mechanical problem with the aircraft. We flew on another airline.

Their own invoice shows the flight cost $445 plus a $106 "Intermediation fee." I was returned only $418. They give no explanation other than it meets their "terms." They did not even help me rebook my flight. And they charged a $70 membership fee on top of all that. Nothing short of outright theft.

The prices are good. But for some reason I was told (in an email) that my trip included a Carry-on bag. However, the airline contacted me directly saying that I only have a Handbag... So, I had to purchase the Carry-on with Sky Airlines... that process with the airline is not easy (still on it). But to be fair, that story has nothing to do with eDreams, just the airline itself.

I have been very disappointed with the customer service at EDreams. They sent me the wrong itinerary for a flight and, as a result, I had to buy a new flight at double the cost. When I spoke to them on the phone (several times) they assured me that they would help compensate me for the new ticket that I had to purchase as a result of their error. It has now been weeks and they have done nothing whatsoever to help me. It's very disappointing and I will never use them again. I strongly recommend that other customers do NOT use this company for booking flights.

I like using this site as it's quick and easy and stores details for a quick order. Disappointed to find flights were more expensive within 24 hours of searching for possible flights and finally booking it…

We used eDreams without issues, pre covid, but few days ago, while paying for the tickets, after we submitted all the passenger info, on the last step of the checkout process, the price suddenly changed to more than double of the initial price. And unfortunately we realised what happened a moment too late. Even not-approving the transaction on the bank's mobile app didn't stop it.
Now the cancelation is in progress on the eDreams side, estimated to last 3 to 6 months. I believe we wont get it back. There's no one to call and complain, they are even forcing me to install their application to be able to follow the cancelation process..

Reservation *******049-Cancun Lima.
I bought a ticket paying 40€ for an extra insurance to get the 80% refund for cancellation for any reason. Well, now 3 months later, they keep repeating it has to be the airline refunding to them and then they refund to me. For what is it the insurance then? I m sure i ll never see my refund as my airline ticket was a basic one and peruvian.So Edreams it s just frauding you with a non existing cancellation cover insurance

After booking a flight and paying the extra for me to have Flexible Flight Change Guarantee, I was given a total run around when it was time to use that benefit to rebook a flight. I kept having to chat online for hours just to be told that I will get a call. Waited days and eventually weeks just to get an email saying they can't reach me. Gave them alternative numbers many times and yet they keep having me wait. While chatting, I would be ignored for long periods of time and then get a cliche apology. EDreams need to retrain their reps and revise their customer support methods. You can't have a customer waiting for so long after you've gotten their money. I'm a frequent flyer but will NEVER use eDreams and would never recommend it to anyone!

I booked 2 tickets with eDreams, and 30 minutes later, I learned their price is $100 more than the airline sites. I contacted customer service right away to cancel, but they said they couldn't refund me the additional fees which are the extra luggage fee and seat choice fee. They said that's airline prices and policy, yet on the airline sites itself, they're charging less for the extra luggage and seat choice. The customer service rep couldn't get a supervisor/manager for me and kept telling me if I cancel later, the refund would be less.

After missing a flight from another airline, we went into panic mode and started the online approach! EDreams wasn't the first to show up, but after scrolling and searching we found it to be the best option for us. Confirmation came immediately, and although all the boarding passes didn't come through the desk knew all about it. The helpful airline rep even changed our seats do we could be seated together. Will have no issues with using again. Thank you for the rescue!

E dreams gives very good prizes overall. It is not their fault that the tickets are sooo expensive now. Anyway had a problem with my prime account and called the help. They were perfect! So it was very easy to order the ticket after that