EconomyCarRentalsReviews 313

I booked a car rental for a month long business trip. Email came through. Then a Second email requesting my passport or drivers lisc and the credit card be scanned to them. Went to bed, flew out in early am and arrived finding no reservation. After 30 min of searching the counter person found my reservation canceled. There was a follow up 3rd email asking if I would have the cc with me at the car rental. Because I did not answer the 3rd email they canceled my reservation leaving me to book directly with the rental agency costing me and my company a lot more money.
Completely unacceptable and this booking company is no longer to be used by my employer.
Use a different booking company.

Received a very low cost rental but was forced to pay more than 2 times the rental rate for car insurance despite having my own proof of insurance. When I got there, they wanted to charge me $38/day for insurance when the car rental was only $17/day. Proof of insurance (insurance card) wasn't enough, they wanted to see a specific page of your actual 30-page insurance contract. Who carries these things with them? Cancelling your rental comes with a whole new set of problems like not being able to take their shuttle back to the terminal. "The shuttle is for paying customers only." Cars are also very worn and damaged. Be prepared to see not just scratches but broken lights and hear strange sounds when turning wheel. Worse car rental experience ever.

I have been renting from Economy car rentals for many years. I have rented with them in most countries of Europe, the USA and Canada. I never had a problem with my rental. It has always been the least expensive rental and amazingly the insurance fees were always significantly lower than any other offerings. The only thought is that in case of damage/accident they will bill your card up to the excess amount, while the car company insurance will wave that also. This excess amount is refunded by Economy Car Rentals. In my last rental I had a small damage on the car front. I was charged by the rental company for it, but thanks to the excess insurance I had from Economy Car Rentals I got reimbursed to the penny. I am very happy with it and will continue renting from them.

We booked a car for two weeks starting June 9th in Canada on Feb 3rd. We paid our deposit and it was clear on the rental aggreemnet that we had up to 48 hours prior to getting the car we had 100% money back. On April 4th it was clear we would not be able to go so we went online and cancelled it, fully expecting our money back. We never heard so we sent them an e mail and got a voucher back towards our next rental. We called and were told not politely at all that they were based in Europe and did not have to give our money back. Now on their web site they have changed their policy for no refunds. I called again and explained our paper work clearly showed a 100% refund, again, not politely at all was told they do not have to give our money back and they could change the policy as they were based in Europe and it was our tough luck. I will never book anything through them again. I will glady pay a higher price and book a car through an American or Canadian Company knowing I will have some recourse if the company decides to change policy without notifiying me of the change.
I totally understand the situation all businesses are going through and would have taken my voucher and hoped to be able to travel again if the agent was not so rude and talked so superior that they were in Europe and didn't have to comply with what terms we orgininally signed under.

I have been using EconomyCarRentals for several years and have never had a negative experience! They obviously partner with excellent companies (with very friendly staff), I have always gotten very good cars (i. E. new cars), never had any bureaucratic issues or difficulties and the prices are extremely competitive (trust me, I've done my research!). I will continue renting through this site, because of the ease of booking, the great prices and experiences I had so far! Thanks so much!

I rented a car in Orlando for 3 days. The day after we rented it we got a call from my husband' sister in Savanah Georgia. His father was in the hospital in critical condition and we needed to
Drive there immediately. We phone Economy car rental to ask if we could take the car to Georgia.
They said NO. We then had to drive 1 & 1 / 2 hours from where we were at the Daytona 500 speed way to Orlando Airport instead of going straight to Savannah. We returned the car and had to find another rental car at the airport. Due to it being a busy weekend cars were really difficult to find.

Also when we returned the car they told us that there was no refund for returning the car early.
So we would have to forfeit the rest of the rental money we had already paid.
However, if my Father in law died then I could send them the death certificate and they would look into the matter for me, NO guarantees of course. He did die and we barely made it there in time to say goodbye. So in humane.

Crazy Train stuff.

Rented a vehicle in Rovinj Croatia. Firstly, the car rental company location no longer existed. Took me 2 hours to find where they were now located and to walk there. When I arrived at the rental desk they said the economycarrentals voucher was incorrect and that unless I paid extra I couldn't take the vehicle. When I contacted economycarrentals they were of no assistance so I ended up having to pay the extra or else be stuck with no transport. I thought this was maybe a one-off but used them again recently and had the same issue, this time in Australia. They seem to undercut the competition online but the companies they use clearly don't always agree to the rate.