EconomyCarRentals

Terrible experience. Extremely irresponsible customer service
Very bad experience. Extremely irresponsible customer service.
I booked a rental car for €183 through EconomyCarRentals. They charged me €64 upfront and stated that the remaining balance would be paid directly to the car rental provider. However, when I arrived, the rental company refused to honor that arrangement and made me pay the full amount again. I was told to claim the €64 back from EconomyCarRentals, but they have since refused to refund me.
This feels like another form of online fraud, and it's incredibly disappointing. I strongly advise others to be cautious when booking through this company.

DO NOT RENT FROM THIS CAR RENTAL TAMPA BAY. For starter they claim to be at Tampa airport. No where near it. They have a shuttle …. That runs every 45 minutes. We looked at their term and conditions and what was needed at pick up. Nothing about having to have your entire automobile policy on you. Even after we proved we had proper insurance with a added rental car policy added they still insisted we had to have their coverage which was another 300 American dollar. The short time we were there several people came into their office screaming at the worker and management. This place is beyond unprofessional. This isn't even a second rate car company. When I called my insurance adjuster he couldn't believe what I was telling him. Stay as far away from this car rental agency as possible. I made this reservation through booking.com so I assumed they would be reputable. Sham on booking.com for using this rental agency. Because of this experience I will not be dealing with them
Either! Learned my lesson!

If only I would have read these negative reviews before renting through them! Not sure why Uber affiliates with them! They pry on the unassuming!

These layer on fees before you get to the car company. No added value to you. The owners of this scam should taken to prision

Car hire was not delivered to Brisbane airport as requested. I had to texts to say the shuttle bus would be 20 minutes. We waited 70 minutes. Economy car rentals will not refund the deposit paid

Don't forget that EconomyCarRentals is a broker who finds available car rental companies among the rental companies. Their policy when a rental is changed in one way or another (e.g. Arriving late) is very broad and allows them to practically let you down and run off with your deposit regardless of the reason. If your flight or your ferry arrived late that's your problem.

This is what happened to me. As I arrived more than 30 minutes late, the company treated this as a "no show", therefore when I arrived, my car was no longer available (for a 4 days rental!) and I was left to my own devices and without a car with all my luggage. I contacted EconomyCarRentals and was lectured that I should have notified them of my delay and that my deposit was lost. So please don't do business with them! Instead, deal directly with the rental company rather than a broker!

I have been using the service for 10 years. I ask you to withdraw the good reviews that I wrote about them. The service has definitely deteriorated. The last 2 bookings were a negative experience. Payment was taken twice: on the website and at the car dealership. The dealership gave me a different car than the one I had booked, in poor condition. Prepayment cannot be returned. Long correspondence with this company does not lead to results. It is clear that the company is in a sad state and will close soon. Unfortunately, you will have to give them up forever. I don't recommend it!

My booking was cancelled by the third party car rental (Union Cars). No assistance given and we had to pay multiple uber and taxi companies to get to a wedding.

The cancellation was processed because they refuse an Australian Debit Card which acts just like a credit card in NZ. However we were not told this. They happily take your money for the booking deposit then refuse the card on arrival.

Therefore as a customer I am within my right to ask for a refund of the booking fee. The company is happy to respond to reviews but do not respond to customer requests.

Terrible customer service and pretty much is a scam to get a fee for the booking. And then you have to pay the hire car company when you arrive.

I advise anyone wanting to book with economycarrental to reconsider and find a car hire company in the destination they will explore.

Total and complete ripoff! Unlike any other reputable rental companies, they misrepresented insurance and toll information and price. I watched other customers similarly frustrated give in and just pay. They were attempting to charge me 5-6 times what Expedia had quoted. The rental agent requested my insurance declaration page, promising that would eliminate the insurance charge. I gave it to him and then he reneged. When I asked for the manager he said there was none, and he refused to give me his name. In addition to their unethical behavior I should also point out that Economy's rental location in Miami is not in the Rental Car Center, but is in a dangerous and unsafe area.

Absolutely cheat and scam company that will not let you change a booking due to an honest date error nor will let you cancel and rebook. I recently booked a car rental through Expedia like I always have and to my shock, even an Expedia agent could not change or cancel my booking. I called the company directly twice and was outrightly told that they cannot accommodate my request. It's Expedia approved vendor and should be removed and blacklilsted from their options. Their rates are very cheap when you click on "Great Deal" but non modifiable and non cancellable. Absolutely disgusted and disappointed with Expedia. Don't be fooled by this Mom & Pap company called "Economy Car Rental". I paid and lost $33.

We had money taken from our bank account by the car rental company because Economy Car Rental didn't inform us about the significant extra cost and are now not responding to our request to provide the paperwork to justify the extra cost taken from our bank account without even informing us. We initially paid the full amount when picking up the car and then a month later almost 1000NZD was taken from our bank account. We have been trying to sort it out for more than two months and so far they keep delaying without providing any justifiable reason and not responding directly to the claim.

Book a rental online got to the site they stated I'm not allowed to get a rental due to I'm a resident of the state of Georgia they only rent to otter state individuals I called for a refund they told me non refund banks can't do nothing about it. Truist bank is terrible they took $247.00 & only return $ 9.00

I had a terrible experience with EconomyCarRentals and their so-called "reimbursement insurance" policy. I trusted their service for a car rental, but when I was rear-ended by another driver, I learned the hard way that their insurance promises are misleading.

I paid all costs upfront as required and followed every instruction to file my claim—submitted documents, photos, and reports, and informed the local car agency. Despite doing everything correctly, they initiated a drawn-out process to recover the money from the at-fault driver. When they discovered the driver was uninsured, they told me I'd have to wait up to 3 YEARS to get reimbursed while they attempt to recover the funds themselves.

This is not what insurance is supposed to do! Instead of protecting their customers, they push all the financial and emotional burden onto you. Their policy is a sham, and their customer service offers no solutions or accountability.

Don't fall into the same trap—avoid this company at all costs. Their low prices might seem tempting, but you'll pay for it in the end. Choose a reputable provider that actually honors their commitments and values their customers.

We made our reservation and paid in full 2 weeks in advance for a week of car rental in the amount of $242. We did an early check in a day before the rent. Due to a flight delay and Economy' poor instructions for the shuttle bus we were 2 hours late to pick up the car. Economy changed us additional $130 for 2 hours that we already paid in full in advance. When we refused to pay they refused to give us a car and refused to refund. They were extremely rude, laughing and kept saying that the delayed flight is not their problem and that the fact that we already paid in full doesn't matter. Save yourself a heartache and NEVER RENT A CAR WITH ECONOMY!

Our experience was very disappointing. Pick up and drop of was fine, however the car we received was appalling. It was extremely dirty and did not feel like a safe vehicle. The car smelled strongly of vomit which was very off putting when we got into the car every day. I sent an email to Economy Car Rentals along with several photos in the hope that they would respond and acknowledge this was an unacceptable vehicle for $80/day. No response. Please consider carefully before booking with Economy Car Rentals. When we expressed our concerns we were ignored and hurried out of the building. Not worth the minimal saving they offer.

I booked a rental car, but upon arrival, the car was not available. I needed a 4WD which was not available. The reservation cost is not being refunded. They stopped responding to my emails. It seems I will lose 75 EUR. Extremely unfair and unprofessional. I DO NOT RECOMMEND

Honestly this was the worst car rental experience of my life.

We had an issue with our rental and it was absolutely impossible to reach any customer service representative!

Literally 5 months later (today) I got an email Anna their '' customer care specialist ''. They are a joke.

0/5 stars. Stay clear they don't deserve your hard earned money

Hi,

Had car insurance with EconomyCarRentals, sent them an email 4 days ago and still waiting for reply.
There is no phone or anyway to contact them.

And they say '24 hours' support - let's see...

Thanks,
Itzik

Stay away from this company. When you arrive at the airport there is no car! If you want to go ahead with a booking with the hire company (in our case Thrifty) you are asked for three times the amount quoted through this site. According to Thrifty staff in Orlando airport they had never even heard of Economy Car Rentals. Not good in the middle of the night feeling very vulnerable with children (one being disabled). On return home the lack of customer service was even more shocking. They take a deposit and let you down. Ruined the start of our once in a life time holiday. Any reviews that imply this company are legitimate are no doubt written by themselves. Steer Clear!