EconomyCarRentals

The agent didn't meet us at London Heathrow. Took ages to get the correct phone number to get picked up. Car was not what we requested. We were on a tight schedule and ran two hours late due to their incompetency. Car cost us twice more than advertised. Had trouble contacting someone when we returned the car. Will never use this company again.
Unfortunately, Economy Car Rentals has a high review rating on their main site.

Poor poor service and communication. After the booking you will get nothing more from them. Especially if there is any issues. The Comprehensive full insurance is a scam and you have to wait weeks for feedback where they just pass the buck and look for a way out.
The Rental Company says deal with insurance company and economy car rentals says deal with the rental company. It's pathetic to say the least. Never using them again

I recently booked a car through this company online for 4 days at Knock Airport.
The cost was a reasonable €105. For peace of mind I took out the insurance at about €10 per day. On arriving at the airport to pick up the car and realising at that point that economy car rentals is only an agent the company who actually gave me a car told me that the insurance was utterly useless and so I had to pay for insurance again. Advice - stay clear.

Damaged one of the mirror covers and the cost was 350€. Economycarrentals.com didn't want to refund saying that it's not covered by the insurance. However, I couldn't find a place where the mirror cover is explicitely excluded from insurance. Never booking through them again.

Received a very low cost rental but was forced to pay more than 2 times the rental rate for car insurance despite having my own proof of insurance. When I got there, they wanted to charge me $38/day for insurance when the car rental was only $17/day. Proof of insurance (insurance card) wasn't enough, they wanted to see a specific page of your actual 30-page insurance contract. Who carries these things with them? Cancelling your rental comes with a whole new set of problems like not being able to take their shuttle back to the terminal. "The shuttle is for paying customers only." Cars are also very worn and damaged. Be prepared to see not just scratches but broken lights and hear strange sounds when turning wheel. Worse car rental experience ever.

Rented a 7 seater for trip, arrived late evening to pick up to be told car was not available due to being involved in an accident earlier that day - they claimed to have texted me about this/never received text.
They had made no effort to get a replacement and when confronted, could not answer why. I pushed them to try other agencies around them, eventually got a larger vehicle/all we could find with 7 seats, had to pay £200 more and when discussed with ECR rep on phone, was told difference would be sorted when got back to UK. Vehicle we got was 9 seater and like driving a bus, and for the windy roads in the Nice mountains, totally inappropriate and ruined the holiday. When got back to UK, argued to get money back, despite numerous emails, was never sorted and told they couldn't offer difference, despite what was told. Absolute shower of idiots with no customer service. Do not use these clowns, they are not interested in looking after customers.

I had a really negative experience with…
I had a really negative experience with this company.

Firstly, they failed to provide clear information about their card requirements. I was not informed that only a Credit Card would be accepted, and as I was traveling in Poland, I did not have a credit card with me. Despite having another type of card, their partners refused to assist me in getting a car. Consequently, I wasted several hours in negotiations and had to search for an alternative car rental service.

Furthermore, this company deducted money even though they did not provide the service I had paid for.

After all they even do not care regarding my report and have not answered yet ( 2 weeks passed)

Firstly: I made a reservation three months in advance at about $275 USD. Three weeks before I was to leave, relying on the car for our driving tour of the country, the care rental company associated with Economy Car Rental, went out of business (Imagine that!). I was too that they went bankrupt (Economy Car Rental is in Greece, apparently... so stay away until they figure out their economic situation!). I needed a car, so stupid me asked them to make it. The price went up to over $500USD! Imagine. Need to file suit, for sure.
Secondly and finally: Everything with this company is via the web. No phone calls, no direct contact! Had a minor accident while finishing our tour of the country, and... lo and behold I have to send all of the record, via SNAIL MAIL (!) to Greece. Imagine how long that would take and the extraordinary possibility that (oops) we never received your documents."

The website was misleading, there was no mention of what you will actually need to rent the actual car. They simply turn you away if you don't have what is needed, rather than indicating that online before the purchase. But the whole gimmick is to let you go through the hassle anyway and they will either keep your reservation payment or charge you for cancelling - yet cancelling was not even your option to begin with. All I wanted was an economical way to rent a car, instead you get an economical kick in the in know what. Its utterly disrespectful and corporate should be ashamed of themselves. WHile i was in line i saw 2 other cutomers go through the same difficultities! Poor taste of a company and service!

I have been a loyal customer of EconomyCarRental for over 10 years. I have always rented a car with full coverage insurance and this is the first time I had to file an insurance claim for quite minor damages that I have paid in full two months ago. Customer service claim they are still "checking the case" since September, even though I provided all the relevant documentation right away. In the meantime, the money is nowhere to be seen. They also stopped answering my emails for the past week.

I have been renting from Economy car rentals for many years. I have rented with them in most countries of Europe, the USA and Canada. I never had a problem with my rental. It has always been the least expensive rental and amazingly the insurance fees were always significantly lower than any other offerings. The only thought is that in case of damage/accident they will bill your card up to the excess amount, while the car company insurance will wave that also. This excess amount is refunded by Economy Car Rentals. In my last rental I had a small damage on the car front. I was charged by the rental company for it, but thanks to the excess insurance I had from Economy Car Rentals I got reimbursed to the penny. I am very happy with it and will continue renting from them.

After booking I called the rental agent to see if it was booked and while it IS, it is not at the price I reserved. About 25% more. Illegal BAIT AND SWITCH... I get there, I have to pay more because what are my options at that point. I try to let the company know in advance, see if they will answer to this fraud... the number they provide does not work. I send and email - the email says they will not respond for 10-15 days due to high volume (they must be the busiest company on the internet!) and they provide a live chat link that is also bogus. Complete fraud. There should be some way to hold businesses like this accountable for their illegal activity.

Choose another rental company. I paid 54 euros to reserve a car. They gave me a phony number in Plaza de Espana. Actually instead of number 1 it was 3 which happened to be a Sixt rental. They did not consider the money I paid and charged me for the full rental. A real rip off.

They pose themselves as a car rental company but they are not. When you contact them they charge you a deposit which you think is going to go towards your car rental. After you pay they connect you with one of the major car rental companies which you could book with directly anyway. They give you the impression that your deposit goes towards your car rental. But it doesn't. When you go to pick up your car from the real rental company they take the full whack. You say but I have already paid a deposit of £78 equivalent to US$95. And they say no that was a fee you paid to EconomyCarRentals. This is not part of the rental fee. But this also means that the real car rental companies are just as crooked because they know it is a scam but a scam that is useful to them and they deal with clients through it.