EconomyCarRentalsReviews 313

We are in Malaga Spain, I rented a car from enterprises last week, booked online, at the counter showed my Canadian driver's license and the picture of my passport and got the car for two days, no problem.
Did the same thing with Economy rent a car, location was at the airport, we didn't mind. Staff at counter was extremely rude she didn't accept my driver's license as ID an said we in Spain have DL and ID and it's not her problem!
I asked to change the rental to my wife's name since she has her passport and driver's license, NO
Asked for refund, NO.
Right at the airport we went to another rental agency and they accept my Driver's license!
They wasted my whole day an costs me rental fee for 4 days and uber ride.
Ps, you can't call them, there is no phone number!
Maybe we get spoiled in Canada, because in Canada they go extra mile to accomodate the customer one way or another.

They are cheating and misleading people. You pay final price on-line but when you go location they add extra fees. Even you say you do no want insurance they will do that. That's my experience with this company.
Unprofessional and bad customer service. They might need education to be raised to Canada standards of customer service. When people complain they yell at them as if there are in forest.
The Government of Canada need to do something about that. Look at customer reviews abut this company. They just rip of clients and government structures including police keep silence about that. CBC news made some investigation about Economy Rental Car ripoffs and it i continues. It raises questions: Some Government structure bails them out?
https://www.youtube.com/watch?v=xctScalMkYs
https://www.yelp.ca/biz/economy-rent-a-car-mississauga

Avoid this place.

When I arrived at the Alamo Cancunnairport at the desk they didn_t have any car for me! At the call center number nobody answered and I was forced to rent another (smaller) car_ more expensive with a different car rental. After 3 days the xuatuer service still didn't answer to any of my emails

Honestly this was the worst car rental experience of my life.

We had an issue with our rental and it was absolutely impossible to reach any customer service representative!

Literally 5 months later (today) I got an email Anna their '' customer care specialist ''. They are a joke.

0/5 stars. Stay clear they don't deserve your hard earned money

The website was misleading, there was no mention of what you will actually need to rent the actual car. They simply turn you away if you don't have what is needed, rather than indicating that online before the purchase. But the whole gimmick is to let you go through the hassle anyway and they will either keep your reservation payment or charge you for cancelling - yet cancelling was not even your option to begin with. All I wanted was an economical way to rent a car, instead you get an economical kick in the in know what. Its utterly disrespectful and corporate should be ashamed of themselves. WHile i was in line i saw 2 other cutomers go through the same difficultities! Poor taste of a company and service!

My rental experience was stressful to say the least. I booked online, like we all do, and received a confirmation. I had the required proof of insurance but when I went to get my car, they wanted to see my policy! Who does that? If you don't have your insurance policy, they require you to pay for extra insurance. On top of that, they charge your credit card $500 incase you scratch the car. They do credit it back in the end. What then is the purpose of showing an insurance policy? They also try to upcharge you via scare tactics. They threaten to charge you for a full tank of gas if you return the car with less than a full gas guage. When I got to the car, the tank was barely above 1/2 (see photo) and there was no one around to inform them of this situation. Fortunately, I took pictures and I did have to prove the original level of gas when I returned the car.

I think that the company was short staffed but that is no excuse for the procedures required to rent a car. In fact, I think it may be illegal. If I could give less than 1 star, I would.

Very disappointed. I had an issue and contacted them several times. Despite asking a clear question, no feedback at all. Will not use this company anymore! Zero client service.

Whan asking insuance money disappar and not ansewer long time!
They no have any address or phone number!
Really suspicicus!

I reserved and prepaid for a rental car with Economy Rent A Car a month in advance to guarantee my rate. This was a NO CANCELLATION contract. My flight was cancelled and I was unable to pick up my car until the next day. I called Economy to notify them that I would pick up the car the next day. Upon arriving I was charged an additional $170 because Economy cancelled my contract and was now charging me at a higher rate. If I am unable to cancel the contract, why can they? I was not looking to be refunded for the day I missed and I was certainly not expecting to pay an extra $170. The customer service and corporate office was extremely unprofessional when handeling this dispute. I would NEVER recommend using this rental car company. Shame on them!

I had the worse experience with Economy Car Rentals in Milan Malpensa airport (they used Sicily by car as a provider). The rental company used one hour to handle my pre-booking and afterward tried 3 of my credit cards without succeeding (2 Visa and 1 Mastercard).

Then they asked me to go to an ATM machine and get the leasing amount in cash. I refused and told them to cancel my reservation which they promised to do.

I went directly to another provider in the same terminal and had no problem renting a car or using my credit cards (it took me 15 minutes).

To my big surprise, Economy Car Rentals made a withdrawal from my account on June 15 for the full amount for the car I did not rent. I've asked them for a refund but they don't respond to my messages.

I normally rent a lot of cars for work and this has by far been the worst car rental experience in my life. My best advice is to NEVER use this company!

Hi,

Had car insurance with EconomyCarRentals, sent them an email 4 days ago and still waiting for reply.
There is no phone or anyway to contact them.

And they say '24 hours' support - let's see...

Thanks,
Itzik

Save yourself time and money and DO NOT go with them. They lie about their cancellation policy which says its refundable with a 48 hr cancellation policy. Their customer service is extremely rude and unhelpful

We have rented a van and returned it perfectly, and then when we left they charge us with 700€ MORE because they told us that the van was destroyed (we have a photo that demonstrate that the van 1 hour before returned it was in perfect conditions). The two boys that checked the van when we returned it told us that it was perfect. Then the last weeks we have been trying them to return our money (because even though we returned the van on perfect conditions we have FULL INSURANCE, so it shouldn't have been a problem if that was the case?) and when we call they hung up the phone or they tell us that they have to "look into it, call in a couple of days". THIS IS A FRAUD, AND ECONOMY CAR RENTALS HAS ROBBED US 700€.

I booked a car with my debit car and paid a pre payment, when i eent to collect the car, the company cancelled the booking cos they required a credit car, i asked the Economycarrental to refund my money, as the booking did not work. They refused, cos of their policy. If someone is travelling, je wont have time to read long Policies terms.

We book a car to Phoenix, AZ, and their system was down, we could not pick a car. We had to go another car rental company. Never get back the prepayed money. Not recommend to anyone!

Be aware that this website hides behind the shape of words that they display in their general conditions. Indeed they speak at all times of credit card and leaves you only 2 options for payments, credit card and PayPal. But this does not prevent them from debiting your DEBIT CARD for their fees knowing that their providers will probably ask you for a CREDIT CARD.
Of course, once their commission has been debited from your DEBIT CARD, you end up with a rental that cannot take place because the service provider requests a CREDIT CARD, WITH ALL THE DISADVANTAGES IN WHICH THE SITUATION LEADS YOU.
ESPECIALLY DO NOT COUNT TO BE REFUNDED because they will hide behind the term CREDIT CARD that they display at all costs, except for their commission for which there is no problem to charge you.
I therefore submitted the case to my bank with a view to contesting this debit which they do not want to reimburse.
My case is recent since it dates from the end of February 2021 and I strongly advise against this unscrupulous, incompetent and disdainful site of its customers. A SHAME.