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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Frank was so nice and helpful. Our car was ready and waiting. Paperwork was quick and easy. I would highly recommend this location.

Date of experience: August 3, 2020
Romania
1 review
0 helpful votes
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First I would like to commend Raven on her exceptional customer service. She was awesome. During a stressful time that could have been a nightmare, you guys made it painless and stress free.

Date of experience: August 3, 2020
Massachusetts
1 review
0 helpful votes
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Best price
August 4, 2020

I had an excellent experience renting a minivan. We rented last minute after having a terrible experience at another EconomyBookings and Bobby was extremely helpful and accommodating

Date of experience: August 3, 2020
NL
1 review
0 helpful votes
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I like
August 3, 2020

Took my car to the dealership and needed a rental thereafter. EconomyBookings was very helpful. I liked that they called the next day with a follow up call to make sure the rental and service were fine.

Date of experience: August 2, 2020
MD
1 review
0 helpful votes
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Thank you Raymond Centeno/ Bobbie Siler at the Ogden location. I was having my car serviced at Ron's R & B Autobody and within 5 minutes after calling for pick-up EconomyBookings Team Member was there! I was in and out of their office within 10 minutes.

Date of experience: August 2, 2020
Germany
1 review
0 helpful votes
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Top notch customer service! Victor, very personable and friendly. Definitely will rent from here again. Hooked us up with a nice car in a matter of minutes. Victor also was kind enough to suggest restaurants in the area and provided any other info we needed. Reasonable rates as well.

Date of experience: August 2, 2020
France
1 review
0 helpful votes
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I have been a member of the EconomyBookings Rent-A-Car family for many years and again they have not disappointed me. They always are pleasant to deal with and when situations arise they are quick to resolve the issue.

Date of experience: August 2, 2020
Switzerland
1 review
0 helpful votes
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We are so grateful
August 3, 2020

Once we found the right area, it was real fast. We got right in and right out when returning the car.

Date of experience: August 2, 2020
Italy
1 review
1 helpful vote
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They are scams
July 31, 2020

They deleted our booking without reason 10 days before our travel.
They have also withdrawn a part of the total amount from our credit card.
At the end we had to book a last minute car with another company paying double.
AV this rental company, they are scams!

Date of experience: July 31, 2020
California
1 review
0 helpful votes
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Contract says full refund up to 48 hours before pick up. When I try to cancel 2 months ahead, they now require I agree to a $75 fee or I can't cancel. I try to call and the customer service line hangs up if you press the button "existing customer". I had to actually dispute the credit card bill in order to obtain my refund. DO NOT USE THIS SERVICE.

Date of experience: July 31, 2020
Ohio
1 review
0 helpful votes
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Awesome experience
July 31, 2020

Timeka (manager) provided outstanding customer service when Enterprise failed to work with me. Definitely sticking with EconomyBookings henceforth.

Date of experience: July 30, 2020
Ohio
1 review
0 helpful votes
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I reserved a Midsize SUV and wasn't happy with my assigned vehicle, so the gentleman in the Gold Booth gave me a complimentary upgrade to a GMC Terrain with AWD and barely 4000 Miles on the clock, which handled the snowy roads of Michigans Upper Peninsula perfectly.

Date of experience: July 30, 2020
Ohio
1 review
0 helpful votes
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Waited only 10 minutes for the shuttle to take me to the lot. Once I was at the office it only took 10 minutes to complete all the paperwork and I was off driving the rental vehicle...

Date of experience: July 30, 2020
Ohio
1 review
0 helpful votes
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Best
July 30, 2020

I had to rate this spot because of the number of abnormally low ratings. My experience from start to finish was great. $70 for an economy car for 2 days. No hidden fees. Shuttle driver was the nicest guy

Date of experience: July 30, 2020
Ohio
1 review
0 helpful votes
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Alfredo, the shuttle driver, was awesome. Knew his repeat customers by name and made the 10 min drive to the rental lot pleasureable. We got upgraded which is always nice but even our price on the original vehicle was great value!

Date of experience: July 30, 2020
Germany
1 review
0 helpful votes
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Ust had the best car rental experience at EconomyBookings in Bristol, O'hare Airport! The staff members were so nice and I was on the road in minutes. When I returned it 5 days later, they remembered me and asked me about my trip. Such great energy there! And Khalim was so nice and helpful!

Date of experience: July 28, 2020
France
1 review
0 helpful votes
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They made renting a car so simple. Was able to upgrade on the spot with no hassle. Friendly and professional staff

Date of experience: July 28, 2020
Austria
1 review
0 helpful votes
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I rent here every 4 - 6 weeks or so and my experience has been nothing but good. I get a great car, great rates, it's straight forward, no issues at pick-up, and I'm never confused by my charges.

Date of experience: July 28, 2020
Canada
1 review
0 helpful votes
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Car was clean, good working order and the staff was pleasant and helpful! Zac the shuttle was friendly and Sherman got me into the car quickly! If I am ever in the Chicago area again I will be renting from them again.

Date of experience: July 28, 2020
Canada
1 review
0 helpful votes
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Friendly staff
July 29, 2020

So far so good. Check out experience went very well. We'll see upon the return of the vehicle how that part goes.

Date of experience: July 28, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299