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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Our experience was great. Pick up from the airport... awesome. Quick check-in at the office and off we went in a car with a full tank of gas. Drop off was quick and easy then a free ride straight to our terminal
Thank you EconomyBookings for you exceptional service. I really love your customer service and the kind of cars that are available to your customers. I also love the no smoking policy that you have in place, along with the reasonable rates for your rentals, The rates are affordable and the cars are nice and clean and fuel efficient
Do not use them! All positive reviews are formulaic and obviously fake. They are a fraudulent scam. I was told on March 14 that I would get a refund on my rental that I had cancelled well in advance. Now they're sending me threatening legal jargon about "force majeure" and sections of their terms and conditions that they reserve the right to cancel without offering a refund, but ending the message by saying that they are not refusing a refund and a plea to save the tourism industry. I really don't expect to see any money back from them.
Update: I received my refund without further communication from the company. It took 6 months, and I'm still disgusted that they tried to use the pandemic as an opportunity to intimidate me out of it. I will NEVER book with them again. STEER CLEAR! And to those still awaiting refunds, I hope you eventually get them!
Hi Freyja,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.
Fast service at both the counter and at return. Courteous people that were both friendly and helpful.
No waiting, walked right up to the counter. Nice lady took care of me. I appreciated how quick and easy it was to rent the car. The other car rentals places had long lines but I just walked right up to the counter and was done in less than 10 min. I would definitely rent from them again!
My flight was cancelled to Cardiff and needed a one way rental to get home. Called 6 other car companies who told me they did not have a car available for one way rental. Payless got me a great deal on an SUV.
So I booked Jeep Renegade, well they offered 2020 Jeep Wrangler Sahara for the same price! Really enjoyed the ride.
I like the fact that EconomyBookings is now in the Rental Car at O'Hare rather than offsite. Much more convenient! The customer service rep. Was very friendly and helpful, and offered several great tips regarding refueling and tolls. No problem with the car either.
Awesome rental car experience. Christina C was awesome! Usually I hate rental car experiences. EconomyBookings did me good! Thanks
Zach provides excellent customer service, explains every detail of the rental and tried to find the best option for you and your budget. I would highly recommend renting from EconomyBookings
Although the vehicle I rented online was not available at the time of pick, for just a few extra dollars I was upgraded to a luxury model Cadillac
I rented the GLC300, and usually when I rent nice cars they usually don't have all the options. However, this vehicle seemed to be fully loaded, apple carplay, panoramic sunroof, powered seats, climate control in front and back seats. Phenomenal car and service!
I was very happy with the process and staff. Although the car did smell a bit like smoke. Amit was great. Friendly customer service
Great customer service and fast in and out service. Clean new car and ready to go! First time user and will come back soon!
Michael J was the representative that helped me and he was very informative, made the entire experience that much better. Great job EconomyBookingst!
Had a great experience renting here. The staff were friendly and accommodating, very goo customer service. I was able to rent the car I wanted. The pickup was easy, the car was clean and ready to drive.
Most definitely will be coming back here and will continue to advise people to come here. Great business!
I booked a SUV rental prior to Covid-19 in March 2020 for PICK up at Atlantic City. Of course, the rental had to be cancelled and was done so once the USA went on lockdown. I called and was told that I could get cancelled, but it might be 90 days before my money would would be returned to may charged credit card. I have called *******795 on numerous occasion to get money back on card and there is MUCH difficulty getting a representative. I have call *******795 and try options #1, #2 and #3 and not only do I not get a representative but the call hangs up. Seems like it recognizes my number? It appears now that I will never see my money that was charged for the rental in March 7,2020. When I have finally got a representative after 30 minutes to an hour of trying they say that they need longer that the 90 days. Well it has now been 146 days since the reservation and NO money! I am surprise that the reviews are as good as they are on the site. It will be interesting to see if my review makes it on their site and stays on the site(I suspect not!). I most likely have 5-6 hours trying to get my money back on my card without success trying to speak with a representative. I spent 30 minute calling *******795 today pushing options #1, #2 and #3 and call rings and the call hangs up. I tried at least 15 times. What a wait of time. So, to summarize please, "NEVER, NEVER, NEVER, NEVER EVER USE THIS RENTAL SITE!" There are reviews on my screen that list the Overall Experience as #1 with same problems. So mine is not an isolated incident!. So again "NEVER, NEVER, NEVER, NEVER EVER USE THIS RENTAL SITE!"
Hi Norman,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.
WORLD CLASS Customer Service! We have rented from this location the past 5 years when we fly in from Rim. I have never been disappointed. The cars are always clean and reliable.
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cesar,
Thank you for bringing this to our attention. At the moment we receive a large number of requests so it takes longer than normal to process them. Our apologies for that. As for your request, it is still being processed. For more information please contact our Customer Support Team at support@bookinggroup.com.