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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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I've been renting from this location for the past few months. The process is easy they get me in and out in under ten minutes. The cars are always clean and ready upon my arrival.
Pretty easy to get to from most places in the city and even burbs as it's close to the Kennedy. Great EconomyBookings location!
This is by far my favorite location. Never had an issue getting in and out. Very friendly, flexible and professional. It's super close to my job which makes it even more convenient for me. Keep up the great work
They answered all my questions, made sure I was taken care of, helped me out with a problem on the vehicle I rented and made my return as quick and painless as possible when I told them I was late getting to the airport for a flight. Much appreciated EconomyBookings staff!
My car looked brand new when I picked it up! The rental car was great that used. Super Clean! Thank you for the great service and superb job that was done!
I booked through sky scanner
First I was told because I was working in America and had booked the vehicle online that they would need proof of credit card and driving licence
When I sent this in they then proceeded to tell me I would not be insured and had to cancel the booking as I had made this booking online in the usa and then you have to wait for up to 90 days for a refund
Was little hesitant after reading a lot of negative reviews but took my chance. Special mention to Paul B. At garage, he is such a gentleman and was very helpful!
Very inviting and friendly staff and efficient service! Kudos to Paul who went above and beyond in customer service. Will definitely rent more cars in future from this EconomyBookings location.
EconomyBookings has always been the most helpful of the car rental places especially in Glenview IL where at time I rent weekly.
We've rented there twice, and this second time won us over. We were quickly greeted, our minivan car was ready and waiting, and the return was effortless. Very responsive and friendly staff.
I called 10 different rental locations when I was in a pinch to rent a car over the 4th of July weekend. Demetrius went out of his way to get me the vehicle my family needed.
This is my go to place for family get away travel or when my car (that's very old) decides its going to take a vacation! I can easily access reservations from my cellphone and they send confirmation immediately. When I call the location they always provide friendly and courteous service.
I did not think it was going to be a great experience, however I was blown away. Staff was helpful, I got my car on time and got a nice car. I will definitely be considering this company in the future.
Great service no hassle in and out in minutes. I had booked a car on two different sites and there was no car when I got to the locations they gave me... Never again will I go anywhere else
I had a very good experience with EconomyBookings. The staff was friendly and easy to deal with. My car was clean and since I had to go to South Bend, I was very glad it had cruise control and got GREAT! Gas mileage.
I have rented from EconomyBookings at O'hare 6 times this year and will be going back. It is very convenient to the airport and I did not have to wait very long to get picked up by the shuttle. Staff was courteous and quick.
I was immediately teased with the quality for the very low rate. It is an off site rental, but the shuttle was very efficient.
Really awesome. Pick up n drop off really Good timing. But shuttle pick up from airport really long waiting.
I went to London and forgot my coat in Phoenix at home. The driver took off his coat insisted I put it on and then proceeded to go out and get my car.
EconomyBookings was able to do everything Hertz could not. I was offered an upgrade which I gladly accepted, the price of which was quite reasonable
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
Hi John,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.