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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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I booked a car thru economy bookings for Thrifty car rentals in July 2020 for pick up at Houston hobby airport. Had to cancel due to emergency surgery. I cancelled three weeks ahead of time and ask for my refund. The first response was that Economy booking would charge a $100.00 cancellation fee but my remaining refund would take 90 days to receive. Yesterday Economy booking said they are no longer refunding money but will send a voucher instead that can be used for two years. They are using covid as an excuse to no longer refund customers money. Whatever you do don't get caught up with this scam company. They are headquartered in Latvia. Thrifty car rental will not help you at all.
Smooth rental! Didn't know Orlean rental facility had changed and that was a bit weird! But the actual rental and return process was smooth!
The car itself was nice. The return process was quick and easy. I have no complaints at all. Very thanks
I've got a good experience with them, and I just got in love with the car I got from here. They have a large variety of cars, you've got the possibility to chose from some cheap cars to some more luxurious brands.
EconomyBookings is a great example of what a competitive free-enterprise system can produce. No government-run enterprise could ever produce this kind of efficiency and high quality performance..
Also being able to return the vehicle and have the same convenience of a shuttle ride back to terminals.
I haven't rented a car from EconomyBookings in a long time because the experience wasn't good. But I thought I'd try again because the prices were good. I was so pleasantly surprised at the change.
Thank you for pleasant experience, professionalism and excellent customer service during our first time visit to Glazgo
I rent and returned a midsize car from London airport last week. This was my second time to rent a car from EconomyBookings. My experience is great and I will rent next time. Only one thing I hope is there is more discount for loyalty customers next time.
A professional and thoughtful staff. It was a few minutes at the desk with no hard sales pitch. Then my choice of 15 SUV's in the row. Everyone was super helpful.
After a long day of traveling and hassles with airlines, the EconomyBookings was the *best* part of our traveling. They had more than enough staff helping everyone get in and on their way, and getting your car was as easy as "pick any one in that row and the keys are in it." Their process was beyond efficient and the staff were wonderfully kind and helpful. Great experience.
Cancelled my policy when it was free. They've since now said they will be charging me a fee and paying back my money minus cancellation fee within 90 days.
We're now 100 days plus and I've received nothing still.
That they're clearly putting false positive reviews on here is infuriating AVOID THIS SCAM COMPANY
Hi Scott,
Thank you for your feedback. We are sorry for this whole situation. Unfortunately, since you have cancelled your booking during the pandemic, the only option was to give you a voucher that can be applied to future bookings within 2 years. This does not mean that we refuse a refund – this is just a delay caused by the current global situation. For more information please contact our Customer Support Team at support@bookinggroup.com.
From the beginning at the counter until the car return, all the experience was simply excellent, even considering limitation of Covid times. Car had very low mileage, clean and all functioning.
I have rented a car from here a couple of times. The car we rented was wonderful. We had it for over a week & had no problems. The staff was friendly for the pick up & return.
They picked me up and were super nice and helpful, the cars have gotten really fancy since I owned one in the 80's.
Nice people at this location. People in Skokie location are vey rude and disrespectful. I used to rent fruition that location but stopped.
Staff was cool and during the return process Josiah showed me that he wants my repeat business. Didn't just tell me, but showed me. Dropping me off at home after my rental was over was a big plus. I was planning on walking and they offered, I didn't think to bring it up.
They usually have a large selection of cars to choose from and the prices are surprisingly usually lower than airport locations. The staff also tries to help you out as best as possible and upgraded me on multiple occasions free of charge.
I am picky about the car I get, and they are always polite and deal with me in a professional manner! I appreciate their kindness and great customer service!
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
Hi Rebecca,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.