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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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I booked a car thru economy bookings for Thrifty car rentals in July 2020 for pick up at Houston hobby airport. Had to cancel due to emergency surgery. I cancelled three weeks ahead of time and ask for my refund. The first response was that Economy booking would charge a $100.00 cancellation fee but my remaining refund would take 90 days to receive. Yesterday Economy booking said they are no longer refunding money but will send a voucher instead that can be used for two years. They are using covid as an excuse to no longer refund customers money. Whatever you do don't get caught up with this scam company. They are headquartered in Latvia. Thrifty car rental will not help you at all.

Date of experience: August 24, 2020
Suppport T. EconomyBookings Rep
over a year old

Hi Rebecca,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.

Romania
1 review
0 helpful votes
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Very helpful.
August 24, 2020

Smooth rental! Didn't know Orlean rental facility had changed and that was a bit weird! But the actual rental and return process was smooth!

Date of experience: August 24, 2020
Nevada
1 review
0 helpful votes
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The car itself was nice. The return process was quick and easy. I have no complaints at all. Very thanks

Date of experience: August 24, 2020
Austria
1 review
0 helpful votes
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I've got a good experience with them, and I just got in love with the car I got from here. They have a large variety of cars, you've got the possibility to chose from some cheap cars to some more luxurious brands.

Date of experience: August 24, 2020
MD
1 review
0 helpful votes
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EconomyBookings
August 24, 2020

EconomyBookings is a great example of what a competitive free-enterprise system can produce. No government-run enterprise could ever produce this kind of efficiency and high quality performance..

Date of experience: August 24, 2020
Switzerland
1 review
0 helpful votes
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Also being able to return the vehicle and have the same convenience of a shuttle ride back to terminals.

Date of experience: August 21, 2020
Germany
1 review
0 helpful votes
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I haven't rented a car from EconomyBookings in a long time because the experience wasn't good. But I thought I'd try again because the prices were good. I was so pleasantly surprised at the change.

Date of experience: August 20, 2020
Singapore
1 review
0 helpful votes
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Friendly Service
August 22, 2020

Thank you for pleasant experience, professionalism and excellent customer service during our first time visit to Glazgo

Date of experience: August 20, 2020
Canada
1 review
0 helpful votes
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Rent a car
August 22, 2020

I rent and returned a midsize car from London airport last week. This was my second time to rent a car from EconomyBookings. My experience is great and I will rent next time. Only one thing I hope is there is more discount for loyalty customers next time.

Date of experience: August 20, 2020
France
1 review
0 helpful votes
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A professional and thoughtful staff. It was a few minutes at the desk with no hard sales pitch. Then my choice of 15 SUV's in the row. Everyone was super helpful.

Date of experience: August 20, 2020
Switzerland
1 review
0 helpful votes
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Thank
August 20, 2020

My rental experience was great and I will be using EconomyBookings again and recommending them to friends and family.

Date of experience: August 20, 2020
Ohio
1 review
0 helpful votes
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After a long day of traveling and hassles with airlines, the EconomyBookings was the *best* part of our traveling. They had more than enough staff helping everyone get in and on their way, and getting your car was as easy as "pick any one in that row and the keys are in it." Their process was beyond efficient and the staff were wonderfully kind and helpful. Great experience.

Date of experience: August 19, 2020
GB
1 review
10 helpful votes
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Cancelled my policy when it was free. They've since now said they will be charging me a fee and paying back my money minus cancellation fee within 90 days.

We're now 100 days plus and I've received nothing still.
That they're clearly putting false positive reviews on here is infuriating AVOID THIS SCAM COMPANY

Date of experience: August 19, 2020
Suppport T. EconomyBookings Rep
over a year old

Hi Scott,
Thank you for your feedback. We are sorry for this whole situation. Unfortunately, since you have cancelled your booking during the pandemic, the only option was to give you a voucher that can be applied to future bookings within 2 years. This does not mean that we refuse a refund – this is just a delay caused by the current global situation. For more information please contact our Customer Support Team at support@bookinggroup.com.

Germany
1 review
0 helpful votes
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Well done!
August 20, 2020

From the beginning at the counter until the car return, all the experience was simply excellent, even considering limitation of Covid times. Car had very low mileage, clean and all functioning.

Date of experience: August 19, 2020
Germany
2 reviews
0 helpful votes
Follow Deirde C.
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I have rented a car from here a couple of times. The car we rented was wonderful. We had it for over a week & had no problems. The staff was friendly for the pick up & return.

Date of experience: August 19, 2020
Ohio
1 review
0 helpful votes
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They picked me up and were super nice and helpful, the cars have gotten really fancy since I owned one in the 80's.

Date of experience: August 17, 2020
Switzerland
1 review
0 helpful votes
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Very best
August 18, 2020

Nice people at this location. People in Skokie location are vey rude and disrespectful. I used to rent fruition that location but stopped.

Date of experience: August 17, 2020
NL
1 review
0 helpful votes
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Staff was cool and during the return process Josiah showed me that he wants my repeat business. Didn't just tell me, but showed me. Dropping me off at home after my rental was over was a big plus. I was planning on walking and they offered, I didn't think to bring it up.

Date of experience: August 17, 2020
Germany
1 review
0 helpful votes
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They usually have a large selection of cars to choose from and the prices are surprisingly usually lower than airport locations. The staff also tries to help you out as best as possible and upgraded me on multiple occasions free of charge.

Date of experience: August 17, 2020
Ohio
1 review
0 helpful votes
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А great job.
August 18, 2020

I am picky about the car I get, and they are always polite and deal with me in a professional manner! I appreciate their kindness and great customer service!

Date of experience: August 17, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299