On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Booking number: B*******
I have made a booking online from EconomyBookings.com but cancelled next day and wanted my full refund but still haven't received anything after 3 months of waiting and in there policy it states that I will get a full refund from 3 to 5 days? I have emailed them and called them so many times but they just won't refund me my money. This Is against the law what they are doing and I am not the only one I researched the company and so many people are having the same problem please can someone help us all and sort this company out and get our money back.
I waited over 5 months with no communication from Economy Bookings. I emailed them asking where my refund was that was promised only to be told that there would be no refund but only a certificate for future use (which was not attached and we have not received). This is criminal and an example of poor management when they feel entitled to money in which they have absolutely no cost to their company. We gave sufficient notice of the cancellation per their guidelines and chose the full refund which was promised.
Hi Lela,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.
We had to cancel a paid in full car rental reservation due to COVID in March 2019. At that time after several attempts to contact the company we were given the option of a future use certificate immediately or a refund within 90 business days. We waited over 5 months with no word. When we reached out again, we were told they would not give a refund and that our only choice was the future use certificate which was not attached to the email. This company not only lied to us in March, but kept our money for which no services were rendered and did not communicate at all. Using the excuse of COVID to keep our money (over $400) when they did not have any cost for our rental reservation is criminal.
We have been renting from EconomyBookings for a very long time. The EconomyBookings on Washington street in Valparaiso is awesome. Everyone there is very attentive, completely on the ball and they take great care of me.
Extremely helpful staff after encountering issues with online reservation. Adrian, the location manager, was a great help in making sure our experience was excellent. He was successful.
Had a great experience with the staff at this location! I totaled my vehicle in an accident and needed a rental even before my insurance company could start the process
I needed a car as a got into an accident and they made the whole process of renting a car so much easier.
They help me rent a vehicle with true professional manners and made our experience wonderful. I definitely recommend
They picked me up at Gerber Collision and picked the car up from repair shop when I picked up my car. Wonderful customer service! Great people! Kyle was great and accommodating!
Every experience with EconomyBookings in Valparaiso, IN has been fantastic! Staff are pleasant, friendly, helpful, thoughtful! Vehicles clean, nice, and in perfect condition!
I was extremely satisfied with the car, and Sydney was a pleasure to meet and work with! An absolutely "no glitch" experience!
The cars are always well-maintained and suit my needs. I've rented from here 6 or so times and I've never had a bad experience.
My van was ready and waiting for me. The service at pick-up and drop-off was seamless. Jasmine is an efficient employee who is concerned with her customers' complete satisfaction
Friendly & very helpful. He got us in and out with a vehicle even last minute, he went above and beyond.
They were professional and all knew what they were talking about, which I liked. Happy to have done business with them.
You need it when? Sure we can do that. That is the answer I always get. Whatever I need they get it done and fairly priced.
I rented a suv for my vacation 3 adults went vehicle had plenty of room for everyone. We had a Rogue. Lots of space in back. The gas mileage was fantastic. I defiantly will rent again in Aug or Sept for my next vacation.
I have never had any issue with them. They always been very friendly and always done there best to provide me with the best service ever.
Really Nice people who are centered around the client. A refreshing encounter compared to other car rentals.
Fantastic management & staff. Even when they're overbooked, they'll take care of you. I don't do business elsewhere. Thanks for everything!
I hadn't rented from budget since 2013 but still had a great experience no problem with service or cars
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vali,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.