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EconomyBookings

How would you rate EconomyBookings?
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Ukraine
1 review
3 helpful votes
Follow Artem K.
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Good rent
July 14, 2019

I dreamed of renting Porsche Panamera when I come to Usa for the weekend and my dream came true!
Super car!
I had never taken a rental car before and was a little worried, but everything went fine. I submitted my documents, paid for the rental with the help of the site and I was taken to the airport. Thank

Date of experience: July 14, 2019
Canada
2 reviews
0 helpful votes
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Refund scam
July 8, 2020

I booked and paid in full in January, the deal had free cancellation with a full refund if cancelled up to 48 hours prior to rental. I cancelled with ample time and was told the refund will take up to 3 MONTHS due to high volume. After 3 and a half months passed I called and they said that they changed their policy and will only issue a voucher now. They could care less when I explained that I had the email confirming a full refund.

Date of experience: July 8, 2020
Maine
1 review
4 helpful votes
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$#*! service
February 11, 2021

Awful service I made my reservation at the airport five minutes later I got to the desk and there was no cars available when I try to reach customer service they said you have to go online and send an email to get your money back it's been a month now and I still have not received my money they are a scam do not use them

Date of experience: February 11, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

RU
2 reviews
0 helpful votes
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#1 company
June 26, 2020

I have a choice of rental companies like everyone does, I have tried others but no one beats the reliability, choice of cars, friendly staff and their willingness to go the extra mile for you, the other rental companies in my eyes treat me like a number no personality to them but EconomyBookings always makes me feel welcome.

Date of experience: June 26, 2020
Montenegro
2 reviews
0 helpful votes
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Thank you.
April 18, 2021

When I came back the procedure was quick and smooth. Mr. Rahul also gave me a lift firectly to the airport which was very nice. He was friendly snd professional...
Overall, nice experience and most likely will use their services again.

Date of experience: April 18, 2021
Nevada
1 review
0 helpful votes
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I asked for a Nissan or Toyota and was talked into a Kia. When I went to get the car it was a different car in the spot. I went back to the desk and was told it was a human mistake. I now need another car so they have me a Kia Sorrento. I did not know it was AWD. The gas was $39.45 for 1/2 tank. The car was brand new with less than 1000 miles. Overall an ok experience.

Date of experience: May 26, 2018
Germany
1 review
0 helpful votes
Follow Lucian Narcis M.
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When you try to talk to a person on the phone,the menu with options will move you around and by the end you will never get someone to talk to.

I also try to email them, still no answer and I couldn't even get a receipt for my business trip to put it on my expenses.
Also I ordered a VW and I ended up with a KIA which I really don't appreciate.
This would be my last time renting anything using EconomyBookings.
Totally disappointed!

Lucian Miclea

Date of experience: December 12, 2023
Suppport T. EconomyBookings Rep
over a year old

Dear Lucian,

Your feedback is important to us, and we extend our apologies for any inconvenience you may have encountered.

Please understand that our Customer Support team is actively working on addressing inquiries, and while we aim to respond promptly, the current volume may lead to a delay, which we sincerely regret. Typically, responses can take 5-7 business days.

If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.

We value your understanding in this situation.

Best regards,
EconomyBookings.com

Connecticut
1 review
1 helpful vote
Follow R K.
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EconomyBookings used to be my go to website to book rental cars. In the past 6-8 months, their rates are terrible! I was able to find the same exact rental dates/timing from the same locations I input on EconomyBookings directly with the rental provider such as Budget, Avis, Thirfty, Dollar, etc. and I got significantly lower rates. For One-Way rentals, EconomyBookings charges a "Delivery Fee", however when I did it directly with the rental providers, no such fees... Saved over $35-$40!... EconomyBookings is now total GARBAGE!

Date of experience: August 10, 2018
Mexico
1 review
6 helpful votes
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A bunch of thieves stay away, this website is fraud and this rating here must be from them signing under different names, i tell you about my experiense i paid $900 to get a car in Jordan for a week supposedly it's from Dollar Rent A car, i get there nothing is reserved eventhough they charged my credit card, and the car that Dollar wanted to give me is a $300 a week, Dollar don't even have any of the cars these people listed on their website, rent a car from Expedia or Dollar website directly. These people charge your credit card and they don't reserve anything for you. It's a fraud website what else can i say, worst experiense ever.

Date of experience: June 12, 2011
Turkey
1 review
0 helpful votes
Follow Fikret S.
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I made a reservation via your website on 15th February.
Booking B******* for a total sum of 250.81 USD.
Economybookings.com charged amount from my friend's credit card.
Since i have not my own credit card with me Europcar did not accept my booking while register in desk in Tel Aviv then i canceled my reservation after 1 hour booking but Economybookings.com charged from my friend'S credit card.Since i have not get the car i have requested to get refund money back but Economybookings.com never replied back although i wrote them 3 times.
At least you can reply my mail as courtesy.
Please refund my money back.

Date of experience: March 8, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Fikret,
Thank you for your feedback. Unfortunately, according to T&C you agreed to when you made a booking, the refund cannot be made in this situation. In your case cancellation of the booking was made less than 24 hours before pick-up, this makes your booking non-refundable.
Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

Best Regards,
Support Team

AE
1 review
0 helpful votes
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Good experience
April 13, 2024

Generally I had a good experience with Economy Bookings as usual. But it would be really great to improve the part related to full coverage and the extra charges.

Date of experience: April 11, 2024
Spain
1 review
0 helpful votes
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On January 17,2023, I went to pick up a vehicle that I rented with the economy bookings company at the Miami airport with my original and in order IDL. They didn't give me the car, because they asked for my driving license from Spain, which is where I live, ignoring the international agreement that the USA joined in 1950 with the United Nations. I had to rent the car from another company, paying a lot more, since I was at the airport with the suitcases, and I had to go to Tampa. They have kept 1228 Dollars that I paid for the reservation. I was in court in Miami, and they gave me a month for the trial, and by that date I had to return home. I am going to do everything possible so that this company does not continue working that way, and that it returns the money that does not belong to it. It seems to me a great lack of professionalism, and above all an illicit way to obtain money.

Date of experience: February 29, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Felix,

Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations.

As we see our Customer Support team has already responded to your case. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our Customer Support team again.

We value your business and appreciate your understanding.

Best regards,
EconomyBookings.com

Georgia
1 review
0 helpful votes
Follow MIRABEL B.
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Be very careful with this coy. It's a scam. I rented a vehicle never got any vehicle and they refused to give me back my money. It's a 3rd party company. You are warned. Very bad communication because they are a virtual Company. Refund my money I didn't get any vehicle.

Date of experience: November 15, 2023
Suppport T. EconomyBookings Rep
over a year old

Dear Mirabel,

We apologize for the inconvenience you've faced, and we're genuinely sorry for any frustration this may have caused. However, we are unable to conduct a detailed review as your full name or booking number was not provided in the review.

If the solution provided does not meet your satisfaction, we encourage you to complete the specific form available on our website within the Help Center section to contact our Customer Support Team.

Once again, we apologize for any inconvenience caused.

Best regards,
Economybookings.com

Germany
1 review
0 helpful votes
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Great
December 10, 2020

Took only 5 minutes for process and get the car friendly staff still waiting for my 200 refund but i believe to get it in 3 business days will keep renting from them. Update took one day to get my 200 back to those who say they dont get the deposit mayb because you damage the car. But you do get the deposit back

Date of experience: December 10, 2020
Finland
1 review
2 helpful votes
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I have use Economybookings a couple of times and have always been very happy with the service. I am travelling to Upington again next October and will be using economybookings again. Thanks for a great service.

Date of experience: December 17, 2014
Austria
1 review
0 helpful votes
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I've rented cars from EconomyBookings for some years now. I keep coming back for the service and the availability of renting the vehicle I requested. This past rental was the first renting since the Covid-19 pandemic.

Date of experience: September 14, 2020
Texas
2 reviews
2 helpful votes
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I rented a paid for a car. They changed the price, told me they would refound the difference but they didn't. When I got to the car rental office they haven't transfered the money so I had to pay again. Customer service doesn't solve any problem.
I won't never use this company again!

Date of experience: January 5, 2016
Sweden
1 review
2 helpful votes
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Booked a car for pick-up at Turino airport on 29th Dec 2019. On arrival at rental desk, company did not deliver booked car. In fact they offered another car at higher price. I refused to accept this and got no car. Had to hire car at airport from another company. Later when complained, economy booming after nearly a month refused to refund booking amount.

Date of experience: February 24, 2020
Austria
1 review
0 helpful votes
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Wonderful service
May 15, 2020

This location had excellent customer service, very customer focus they acknowledge you when they see you come in. I have been to other location and this by far was my best experince this far. Thank`s EconomyBookings

Date of experience: May 14, 2020
Switzerland
1 review
1 helpful vote
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Thank you so much.
April 29, 2020

It was quick and easy to pick up and drop off. I even left a pair of headphones in the car and had to go back to find them. A man named Jermaine tried so hard to help me find them and was able to locate them.

Date of experience: April 28, 2020

Overview

EconomyBookings has a rating of 2.8 stars from 4,730 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyBookings most frequently mention credit card, customer service and rental car. EconomyBookings ranks 5th among Car Rental sites.

service
813
value
777
shipping
470
returns
606
quality
670
This company does not typically respond to reviews
+301