I dreamed of renting Porsche Panamera when I come to Usa for the weekend and my dream came true!
Super car!
I had never taken a rental car before and was a little worried, but everything went fine. I submitted my documents, paid for the rental with the help of the site and I was taken to the airport. Thank
I booked and paid in full in January, the deal had free cancellation with a full refund if cancelled up to 48 hours prior to rental. I cancelled with ample time and was told the refund will take up to 3 MONTHS due to high volume. After 3 and a half months passed I called and they said that they changed their policy and will only issue a voucher now. They could care less when I explained that I had the email confirming a full refund.
Awful service I made my reservation at the airport five minutes later I got to the desk and there was no cars available when I try to reach customer service they said you have to go online and send an email to get your money back it's been a month now and I still have not received my money they are a scam do not use them
I have a choice of rental companies like everyone does, I have tried others but no one beats the reliability, choice of cars, friendly staff and their willingness to go the extra mile for you, the other rental companies in my eyes treat me like a number no personality to them but EconomyBookings always makes me feel welcome.
When I came back the procedure was quick and smooth. Mr. Rahul also gave me a lift firectly to the airport which was very nice. He was friendly snd professional...
Overall, nice experience and most likely will use their services again.
I asked for a Nissan or Toyota and was talked into a Kia. When I went to get the car it was a different car in the spot. I went back to the desk and was told it was a human mistake. I now need another car so they have me a Kia Sorrento. I did not know it was AWD. The gas was $39.45 for 1/2 tank. The car was brand new with less than 1000 miles. Overall an ok experience.
When you try to talk to a person on the phone,the menu with options will move you around and by the end you will never get someone to talk to.
I also try to email them, still no answer and I couldn't even get a receipt for my business trip to put it on my expenses.
Also I ordered a VW and I ended up with a KIA which I really don't appreciate.
This would be my last time renting anything using EconomyBookings.
Totally disappointed!
Lucian Miclea
Dear Lucian,
Your feedback is important to us, and we extend our apologies for any inconvenience you may have encountered.
Please understand that our Customer Support team is actively working on addressing inquiries, and while we aim to respond promptly, the current volume may lead to a delay, which we sincerely regret. Typically, responses can take 5-7 business days.
If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.
We value your understanding in this situation.
Best regards,
EconomyBookings.com
EconomyBookings used to be my go to website to book rental cars. In the past 6-8 months, their rates are terrible! I was able to find the same exact rental dates/timing from the same locations I input on EconomyBookings directly with the rental provider such as Budget, Avis, Thirfty, Dollar, etc. and I got significantly lower rates. For One-Way rentals, EconomyBookings charges a "Delivery Fee", however when I did it directly with the rental providers, no such fees... Saved over $35-$40!... EconomyBookings is now total GARBAGE!
A bunch of thieves stay away, this website is fraud and this rating here must be from them signing under different names, i tell you about my experiense i paid $900 to get a car in Jordan for a week supposedly it's from Dollar Rent A car, i get there nothing is reserved eventhough they charged my credit card, and the car that Dollar wanted to give me is a $300 a week, Dollar don't even have any of the cars these people listed on their website, rent a car from Expedia or Dollar website directly. These people charge your credit card and they don't reserve anything for you. It's a fraud website what else can i say, worst experiense ever.
I made a reservation via your website on 15th February.
Booking B******* for a total sum of 250.81 USD.
Economybookings.com charged amount from my friend's credit card.
Since i have not my own credit card with me Europcar did not accept my booking while register in desk in Tel Aviv then i canceled my reservation after 1 hour booking but Economybookings.com charged from my friend'S credit card.Since i have not get the car i have requested to get refund money back but Economybookings.com never replied back although i wrote them 3 times.
At least you can reply my mail as courtesy.
Please refund my money back.
Hello Fikret,
Thank you for your feedback. Unfortunately, according to T&C you agreed to when you made a booking, the refund cannot be made in this situation. In your case cancellation of the booking was made less than 24 hours before pick-up, this makes your booking non-refundable.
Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.
Best Regards,
Support Team
Generally I had a good experience with Economy Bookings as usual. But it would be really great to improve the part related to full coverage and the extra charges.
On January 17,2023, I went to pick up a vehicle that I rented with the economy bookings company at the Miami airport with my original and in order IDL. They didn't give me the car, because they asked for my driving license from Spain, which is where I live, ignoring the international agreement that the USA joined in 1950 with the United Nations. I had to rent the car from another company, paying a lot more, since I was at the airport with the suitcases, and I had to go to Tampa. They have kept 1228 Dollars that I paid for the reservation. I was in court in Miami, and they gave me a month for the trial, and by that date I had to return home. I am going to do everything possible so that this company does not continue working that way, and that it returns the money that does not belong to it. It seems to me a great lack of professionalism, and above all an illicit way to obtain money.
Dear Felix,
Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations.
As we see our Customer Support team has already responded to your case. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our Customer Support team again.
We value your business and appreciate your understanding.
Best regards,
EconomyBookings.com
Be very careful with this coy. It's a scam. I rented a vehicle never got any vehicle and they refused to give me back my money. It's a 3rd party company. You are warned. Very bad communication because they are a virtual Company. Refund my money I didn't get any vehicle.
Dear Mirabel,
We apologize for the inconvenience you've faced, and we're genuinely sorry for any frustration this may have caused. However, we are unable to conduct a detailed review as your full name or booking number was not provided in the review.
If the solution provided does not meet your satisfaction, we encourage you to complete the specific form available on our website within the Help Center section to contact our Customer Support Team.
Once again, we apologize for any inconvenience caused.
Best regards,
Economybookings.com
Took only 5 minutes for process and get the car friendly staff still waiting for my 200 refund but i believe to get it in 3 business days will keep renting from them. Update took one day to get my 200 back to those who say they dont get the deposit mayb because you damage the car. But you do get the deposit back
I have use Economybookings a couple of times and have always been very happy with the service. I am travelling to Upington again next October and will be using economybookings again. Thanks for a great service.
I've rented cars from EconomyBookings for some years now. I keep coming back for the service and the availability of renting the vehicle I requested. This past rental was the first renting since the Covid-19 pandemic.
I rented a paid for a car. They changed the price, told me they would refound the difference but they didn't. When I got to the car rental office they haven't transfered the money so I had to pay again. Customer service doesn't solve any problem.
I won't never use this company again!
Booked a car for pick-up at Turino airport on 29th Dec 2019. On arrival at rental desk, company did not deliver booked car. In fact they offered another car at higher price. I refused to accept this and got no car. Had to hire car at airport from another company. Later when complained, economy booming after nearly a month refused to refund booking amount.
This location had excellent customer service, very customer focus they acknowledge you when they see you come in. I have been to other location and this by far was my best experince this far. Thank`s EconomyBookings
It was quick and easy to pick up and drop off. I even left a pair of headphones in the car and had to go back to find them. A man named Jermaine tried so hard to help me find them and was able to locate them.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
EconomyBookings has a rating of 2.8 stars from 4,730 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyBookings most frequently mention credit card, customer service and rental car. EconomyBookings ranks 5th among Car Rental sites.
Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.