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EconomyBookings

How would you rate EconomyBookings?
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Spain
1 review
0 helpful votes
Follow Mark L.
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Very easy to find the car rental office, the car was ready on arrival. Very quick to process and we were off on our way. Easy to return the car and drop off. Would recommend to anyone travelling to Melbourne

Date of experience: April 10, 2018
Canada
1 review
0 helpful votes
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Booked my rental for 9 days in calgary and this was the best price overall. I had a modification clause on the rental if I wanted to modify something up to 48hrs prior with a minimal fee. I checked the prices 48hrs before and they had significantly dropped I made the request and received my refund 1 week later. I was specticle at first using this company but I would not hesitate to use it again. The rental at the desk was easy and I was out of the airport within 20 minutes.

Date of experience: October 27, 2021
Washington
1 review
0 helpful votes
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They Don't Care About You
September 11, 2018

We had originally reserved a rental for 8 days through EconomyBookings, and after three days, were told to evacuate due to hurricane Florence.
After talking with the rental car representative, we were told that only through EconomyBookings could we receive any reimbursement.
I called, and after 20 minutes on hold I was finally patched through to a rather rude customer service representative who told me that maybe I should read the service agreement, and that any unused days will not be reimbursed. I was not rude, and I did not give any attitude that warranted this treatment.

We were so upset throughout the entire trip, and had hoped on receiving at least some of the money we spent due to the severe changes and rebookings we had to make, but it looks like EconomyBookings really doesnt care about their customers. I would suggest to just book through the closest rental car facility to ensure proper customer service.

Date of experience: September 11, 2018
Illinois
1 review
0 helpful votes
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Horrible
July 9, 2018

Very fast charging the money but never refunding your money back even though they do not inform car rental company about the insurance. You pay them for an insurance fee but they do not inform the car rental company that you will pick up the car and the car rental company double charges you. You are unable to reach the customer support service for opening a case for it.

Date of experience: July 9, 2018
Colorado
1 review
0 helpful votes
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Avoid this company at all costs! We booked a car through them. When my husband realized they had the time of pickup incorrect, he tried to call the company. He was never able to get a hold of anyone, so he drove out to the company to try and straighten out the time for pickup in person. When he arrived, he was told that he would not be getting the car that he rented - they were not going to give him the car at any point tomorrow. We have already paid the $300. We have been scammed out of the money, and we still do not have a car, and we are supposed to be leaving at 8am tomorrow morning. We can't get anyone at Economy Bookings to speak with us. We have had to call our bank and put in a fraud claim against this company. Absolutely do not use them. They are scammers. I am furious at having been swindled, and I do not anyone else to fall into their trap. AVOID THIS COMPANY.

Date of experience: July 30, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Misty,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Florida
1 review
1 helpful vote
Follow K B.
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I had a great experience and will definitely use this service again. I booked a rental car online for a pickup at the Dallas, TX airport and retuned in San Antonio. EconomyBookings was the best price and easy to use. The rental agent even said she was impressed with what I got and recommended I use this site for future bookings.

Date of experience: February 5, 2020
Japan
1 review
0 helpful votes
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As a result - good
March 6, 2019

The choice of cars and pre-order made on the Internet on the company's website. The documents and the questionnaire were also filled in electronically, then sending the attached files of the questionnaire and scans of documents by mail. As a result - the minimum of time is spent on registration directly in the office, only reconciliation of data and signature.

Date of experience: March 5, 2019
New Mexico
1 review
0 helpful votes
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The reservations were accurate, rates were what I required, low. Placing the reservations was simple and the communications were what I required. I would recommend their service to others and definitely use them in the future.

Date of experience: September 10, 2022
Illinois
1 review
0 helpful votes
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"Scammed"
July 5, 2019

I made a car reservation and was charged immediately. When I arrived at the airport, no reservation was found. I called and the representative was nasty and could not help me. I still have not received a refund.

Date of experience: July 5, 2019
New Zealand
2 reviews
0 helpful votes
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Very helpful and friendly service. Comfortable, clean car. The pickup of the car was very easy, completion of the paperwork swift. Instructions concerning the drop off of the car also clearly explained.

Date of experience: June 27, 2021
Minnesota
1 review
0 helpful votes
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Good service
August 10, 2020

Thank you EconomyBookings for you exceptional service. I really love your customer service and the kind of cars that are available to your customers. I also love the no smoking policy that you have in place, along with the reasonable rates for your rentals, The rates are affordable and the cars are nice and clean and fuel efficient

Date of experience: August 9, 2020
RU
2 reviews
0 helpful votes
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EconomyBookings
June 2, 2021

I am renting Cars since an Year from EconomyBookings many offices and found best service in Lion Airport. I found whole team really kind but specially Mr. Noorulhaq, Azizi was the Person who provided me excellent service and always given me the right car of my booking.

Date of experience: June 2, 2021
Netherlands
1 review
0 helpful votes
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My flight was cancelled to Cardiff and needed a one way rental to get home. Called 6 other car companies who told me they did not have a car available for one way rental. Payless got me a great deal on an SUV.

Date of experience: August 7, 2020
Georgia
1 review
0 helpful votes
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About company
June 12, 2019

The company is great. Sister give the contacts of company. The personnel work very quickly and efficiently... The personnel is professional and they understand what is reputation. I recommend everyone

Date of experience: June 11, 2019
New York
1 review
0 helpful votes
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I booked on line they took 700. Out of my debt card and when I went to get the car they told me I couldn't rent a card with a debt card I have been trying to contact them for over a week still no answer very unhappy

Date of experience: May 16, 2019
Illinois
1 review
1 helpful vote
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They charged an extra $18.24 on my rental car agreement to my credit card as a handling fee. They are sneaky and you should avoid them. After discovering this when I got my monthly credit card statement I called them and they were argumentive and of no help.

Date of experience: July 7, 2018
Denmark
1 review
1 helpful vote
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This was by far the best rental value we have investigated and chosen. The car was a modern Dodge Caravan which was brilliant. Especially importatnt as we were on a road trip- and the service staff were always helpful and knowledgeable. The sat nav which was included in the price was a must for a trip to the States. Will have no hesitation in recommending 'rentalcars now' to any travellers.

Date of experience: January 12, 2014
RU
1 review
0 helpful votes
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Nice service
May 31, 2019

Everything went well until I returned the car. The man who took the car back was not friendly and didn't communicate at all with me. He wrote down there was a scratch on the passengers door. He never mentioned or showed me the scatch. I was waiting for my plane and looked at the receipt and noticed he put down a scratch. I called the number on the receipt when I took the car. The lady was ready nice but after over twenty five minutes she stayed I would have to call back tomorrow. Dollar's representative should communicate if they see something wrong on a return car. I have asked for a picture of the scratch. I plan on going back to Florida within the next few weeks

Date of experience: May 30, 2019
GB
2 reviews
1 helpful vote
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Worst experience I ever had. Price was ok but if you ever have to deal with customer service it is practically non existent, and very uniterested to deal with any issues. They never respond to any complaints.

Date of experience: October 8, 2017
Texas
1 review
0 helpful votes
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Good service
April 8, 2019

Very nice people, helping me to pickup my jacket. People are nice one time and responsibilities. The drive is very nice, people in the office are friendly and always try to save my money and got my the great deal, and offered my the good service.

Date of experience: April 8, 2019

Overview

EconomyBookings has a rating of 2.8 stars from 4,730 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyBookings most frequently mention credit card, customer service and rental car. EconomyBookings ranks 5th among Car Rental sites.

service
813
value
777
shipping
470
returns
606
quality
670
This company does not typically respond to reviews
+301