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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Luxembourg
1 review
0 helpful votes
Follow Maris K.
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Very good experience.
November 6, 2020

Very short wait for the shuttle to take us to the EconomyBookings location. The driver was courteous and helped me with my bag.

Date of experience: November 6, 2020
Sweden
1 review
0 helpful votes
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I had an amazing experience with this rental company. The staff were awesome and made every effort to help me. Everything went very smoothly. Would definitely recommend them to anyone!

Date of experience: November 6, 2020
Germany
1 review
0 helpful votes
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Always friendly service and great prices, I know where my car is before I even land at the airport, preferred member status is awesome great company I travel very frequently for work and I'm never stressed about my rental one time they had no cars where

Date of experience: November 6, 2020
Canada
1 review
0 helpful votes
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There were no cars available in many places, and they didn't have any available when I called, but they managed to find me a car, so I could return home on time.

Date of experience: November 6, 2020
France
1 review
0 helpful votes
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Staff was very friendly and helpful. Loved that the car was ready and waiting for us to start our vacation.

Date of experience: November 6, 2020
Canada
1 review
0 helpful votes
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Good rental experience with EconomyBookings. Good cars available with up to date technology. I was highly satisfied renting a car with EconomyBookings. Thank you

Date of experience: November 5, 2020
Switzerland
1 review
0 helpful votes
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Forever
November 5, 2020

The customer service Representative was great. The process was quick. Car was nice and clean. I always recommend EconomyBookings!

Date of experience: November 5, 2020
Ohio
1 review
0 helpful votes
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I picked up the car@7:30am and there was no line. Pick up was a breeze, and the car was clean. No issues with the car during the week I had it, and drop off was easy. Rates were really reasonable as well.

Date of experience: November 5, 2020
France
1 review
0 helpful votes
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Rate was reasonable. Vehicle was better than I imagined and very comfortable for all. The pick up process was reasonable and safe during this pandemic The drop off was just as quick.

Date of experience: November 5, 2020
Sweden
1 review
0 helpful votes
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HAPPY CUSTOMER!
November 5, 2020

Made my reservation online and after prepaying I looked up the address and saw the horrible reviews, I then got nervous and hesitant. The day off I went to pick up my rental I was a bit nervous, I got to the location and at about 12pm, walked right in, no line no anything.

Date of experience: November 5, 2020
Poland
1 review
0 helpful votes
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Personal service.
November 3, 2020

The car was very clean, and we were able to complete our journey very pleasantly. Thank you for your service.

Date of experience: November 3, 2020
Canada
1 review
0 helpful votes
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I've rented a car many times in this EconomyBookings location. Sometimes when there a lot of people, it can take a few minutes to get your car, so plan that into your time. The staff is great and super helpful, specially Anthony who has been a an amazing help and partner.

Date of experience: November 3, 2020
Romania
1 review
0 helpful votes
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I rent from here about once a month and have never had a bad experience. The staff are uniformly helpful and friendly, and seem like they actually are happy at their job. This translates into a wonderful experience for the customer. Thanks!

Date of experience: November 3, 2020
Ohio
1 review
0 helpful votes
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The price was very reasonable. Their location is very convenient on the Upper East Side. I will definitely rent from EconomyBookings again when I have need of a car.

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
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Staffs are very helpfull
November 3, 2020

I was very impressed with the service at EconomyBookings. Ordering the car on line was easy. It was fast, efficient, and courteous for both the pickup and return of the car.

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
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Smooth process picking up and returning the car. In both cases I was in and out in a few minutes, whereas other traditional rental places have made me sit around and wait a while.

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
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The level of service is unprecedented in the rental industry. They took care of us and our needs beyond our most optimistic expectations

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
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I rented cars in many states, countries and airports during my business and personal trips. I must say that this specific rental agency in Brooklyn NY, was one of the best!

Date of experience: November 2, 2020
Germany
1 review
0 helpful votes
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Great experience renting at EconomyBookings. The vehicle was clean, and the staff was extremely friendly and more than accommodating!

Date of experience: November 2, 2020
France
1 review
0 helpful votes
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They are always very courteous and I have never felt like my process is being rushed just so they can move on to the next person. Literally- they take the time to make sure you are content with your vehicle before you drive off.

Date of experience: November 2, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299