I rented a car, paid over $58.00, and when I arrived on time at the airport, the car company stated I was a "no show" as I was on the phone with them to get picked up at the off site car rental designated area. I arrived on time! When I made the car reservations, I noted on the form the time of flight arrival. I contacted the car rental company on schedule, (don't every use Mex Rent A Car!), they were rude and didn't offer any assistance. When I contacted Economy Bookings, they stated they contacted the car rental company who said I was a "no show". A big rip off and poor customer service! I will never use them again.
Very easy to book online. Easy to contact on-line as well as on the phone. Very nice customer representative. Car was driving perfect. No problem durning the 10 days rental. Good price for the car. Easy pick up and drop off at the airport
When booking with them, they took 10% of the price in prepayment. After my rental, the rental car company (Advantage) charged the full price telling me they received no prepayment.
I wanted to talk with Economy Booking, but the voicemail hangs up if you press the number 3 for after your rental. Tried another number, but couldn't quite tolerate the long wait with the world-winning most annoying message repeated every few seconds.
We had to cancel our bookings due to covid19 border closures. The lady on the phone cancelled both our bookings and stated that we would be refunded our money, with a small amount removed due to cancelling, which was fine.
We have been waiting over 3 weeks for the $$ and when I have tried to talk to someone no one is available, I am told to email. 3 emails later and I am yet to get a single response! TERRIBLE customer servoce!
The first time I used the booking Economy and first booking at this rental company, they found me. It was easy to book a car, it was very nice (almost new). I will always use economy booking the next time I rent a car
Spend your money somewhere else! They overcharged me for a rental and they when I tried to use their customer service they kept telling me I had to put in an additional help ticket. When I did they never responded. I still have only heard that my ticked is "taking longer than expected". The only hope I have of getting my money back is by marking the charge as fraudulent to my credit card company. PLEASE DONT USE THIS SITE!
Hello Luke,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Asked for a simple modification for my original reservation and not only did they cancel my original reservation that I'd already paid in full but they did not refund me and rebooked me for another reservation that cost more! I has requested if it was possible to return the car one day early and receive a refund but instead face paying for this twice. Unbelievable.
We have rented several vehicles here and have always found the service to be personable and reliable. The vehicles have always been well cared for. IF you have a problem and make staff aware they are very accommodating and helpful.
On December 12,2022 I made a reservation. The site states that no payment will be processed until the request is confirmed. They did not confirm the request but returned with a much higher quote. Hence, I cancelled the request and immediately sent an email confirming that I cancelled the request. They processed a payment anyway, then returned the funds the next day, but withheld a cancellation fee of $67, even though I had never confirmed the request. I have attempted several times to ask for a refund of this fee. Each time I receive a confirmation that they are working on it, but then no follow up. This is for request B*******.
Hello Luke,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.
Best Regards,
Support Team
Great company to rent a car. Rent a car for 4 days, the car was good and clean, issued all quickly, inexpensively, I advise everyone to this company, there are good employees, professionally doing their job.
Great staff at EconomyBookings Rent-A-Car in Brooklyn! Monay Weathers was professional and kind and provided wonderful service. She let us change our car upon arrival and we drove the Nissan Altima which was in pristine condition and a smooth ride. Easy pick up, easy return we will go back there without hesitation when we need to rent a car!
They complied with the service, they rented me the car with the model as I asked them with character of urgency, the service was excellent, what if I ask them is that they should improve a little more the attention to the client, they delay in taking the call. I recommend them.
Urgently needed a car, but mine as evil - broke down. Naturally, there was no time for repairs and I had to contact this company. She was recommended to me by a colleague, he constantly uses their services. Frankly, the service is not cheap. But when you urgently need a car - this is the best option. The car was full with a tank and clean, which I was quite pleased. (it was not necessary to spend time on refueling and washing) The car itself is in perfect technical condition, and this is the main plus. I express my gratitude and will recommend the company to my friends and colleagues.
This was the best experience I've ever had a hire car! The staff was extremely friendly; sampling and dumping was very fast and effective; and the car was exactly what we wanted! Thanks for such a great experience and we will use you again!
We booked a rental car with economy bookings, and the rental car place Green Motion in Tampa airport decided they were going to close early and told us we were not getting a car. When we tried to get a refund and complain through Economy Bookings, they said we have to send them an email, and couldn't do it over the phone. Very poor customer service!
Hello Sheryl,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
A good site helped me in finding a car, quickly wrote to me, and answered my questions, everything was quick and clear, thank you for the services, good luck in development, I wish good luck to your site and development.
Car rental company is very wonderful, in terms of handling and reception of the customer, and also excellent cars on all details and the size of hire requested by the customer, thank you all those working on this company
The only wait was in line at the airport to check in at the desk. After that, went to the garage and they were waiting on me and had several to choose from in the class I chose. Friendly and courteous employees. Turning it in was even easier and faster.
Useless service, you pay a lot more than the direct booking with the car rental companies, the insurance full coverage of economy booking is not the real full coverage that the rental companies provide, if you want a real coverage you have to pay another insurance to the rental companies.
If you have a problem no one replies to the phone call.
This website/service is completely useless.
I booked a car for 1 day for 37 euros using EconomyBooking site, and when I arrived to the company they also tried to charge me 170 euros for returning the car in a different place.
That value was never shown to me, and other companies like Avis charge 9 euros for the same.
Super abusive and super bad experience.
No Centauro neither EconomyBooking gave my money back.
Avoid both companies.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Kerry,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.