This is really an amazing company, the cars are beautiful and tidy, they are of high quality, the prices are reasonable, the service is fantastic! I recommend this wonderful company, it is reliable and does its job perfectly.
Excellent customer service he was very patient and kind, I switched my rental like3 times because I was not happy with none of them and the whole time he was very nice! Even offered to bring the rental to my house! If I could give this guy 10 stars I would! Hands down best
Very professional service, very polite and courteous. Service with a smile! I didn't need to ask any questions because she explained to me everything I needed to know, all I had to do was go to the car and leave. Didn't have any issues with the car during my stay. When I returned the car it was very fast and simple.
I rented the GLC300, and usually when I rent nice cars they usually don't have all the options. However, this vehicle seemed to be fully loaded, apple carplay, panoramic sunroof, powered seats, climate control in front and back seats. Phenomenal car and service!
We have never had a worse than this experience in renting. Believe or not, we arrived in Aruba and when to the designated place. Jimmy of Aco Rent a Car said he had no cars and promised a car for the next day in the resort. We kept on calling this person for the next 3 days but never got a car. Also have problems in getting a refund from economybookings.com. They've been promising for a long time and yet still now there's no refund. It has been more than 2 months. Booking nr.: B*******
Aco Rent A Car res. Nr.: WAA*******
I rent a car at Geneva from SİXT, although I have CDW, theft protection full coverage so and so for they told me that I dont have any insurance so I need to pay extra 440 CHF because I was in hurry I paid the amount which is equal to total rent amount. Definitely they are not cheap be careful about insurance issue. I will share this experience with couple of influencers with high volume follower thus this is manipulation and cheating.
Had a voucher issued from covid days. I enquired how to utilise it as there is no redemption box on there site. They gave me instructions which I followed and ended up paying for the car full price.
Have emailed the company several times but they really don't care, just keep repeating to follow the link, yes….the link has no redemption box. I guess you get what you pay for….pay cheap and get cheap.
Hello Steven,
Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.
We return the car with a full tank of gas I believe this company is charging too much money on the outside I paid $32 fuel the tank up they charge me $52 return it for I returned it with a half a tank I believe I should be reimbursed some money. Never sign up for their return full tank always top it off yourself.
Hello David,
Thank you for your feedback. We’re glad to hear that our services satisfied your expectations. If there’s anything we can help you with, please contact our Customer Support Team at support@bookinggroup.com.
Best Regards,
Support Team
I've got a good experience with them, and I just got in love with the car I got from here. They have a large variety of cars, you've got the possibility to chose from some cheap cars to some more luxurious brands.
I was a bit leery to use Economy, as I had never used them before, but the rate was great and I decided to take a leap of faith and booked the car. I was happy that I did. The car was new, and very clean, and I couldn't have gotten a better rate ( and I thoroughly comparison shopped). I will definitely check out Economy again when I need to rent a car.
I rented for the first time from their new Location and his weekend. We were late and the manager Jo Elise Martinez returned back to the office for us, helped us with a great smile in her face and built a great rapport with us.
I always shop extensively for the lowest price on anything I buy or rent. This was a 3 day car rental with a drop-off in a different city. This company Economybookings got me the absolute lowest price of any service I checked and I checked probably 6 different services along with trying different coupon codes. The price was so much lower than anyone elseI was convinced it was a scam and would be dishonored when I went to pick up the car. This company is fantastic
We liked the car rental services provided by EconomyBookings. The services were used in Barcelona, a large number of cars were provided, the most suitable option was chosen, an additional discount was provided.
The car company did not have the record of insurance pay to EconomyBookings. Any claim issue will come to the driver. Hence, purchase a comprehensive insurance from the car company for peace of mind. EconomyBookings should refund the charges.
Dear King,
We sincerely apologize for any inconvenience you may have encountered.
We understand your concerns regarding the unexpected costs at the car rental counter. It's important to clarify that Full Coverage is an option provided by our platform and serves as an additional layer of protection. It does not contradict or replace any insurance from the rental company. In the event of any damage to the vehicle during the rental, the rental company will deduct the necessary funds from the customer's deposit to cover the damages. Subsequently, we will directly reimburse the customer for the incurred damages.
If you have further questions or need additional clarification, please feel free to contact us directly. We appreciate your understanding.
Best regards,
EconomyBookings.com
It was a rainy week in France when we booked a car through economybookings. It was such a pleasure that we used their car for the holiday, it would have been a disaster without the car. Car was in good condition, new one.
Do not rent from this company they won't refund your money I filed a complaint with the BBB when you ask to speak to a supervisor they will tell you he don't take calls. I will be going to the court house tomorrow to file papers against them. It would be easier for them to just refund my money cuz once I'm done they will be paying me more than the 262
Dear Christina,
Thank you for your review. We apologize for any inconvenience. However, based on the information available, we couldn't locate your booking.
If you have any concerns or require assistance, please feel free to reach out through the designated channels on our website.
Best regards,
EconomyBookings.com
Have rented vans from them several times and they have always been incredibly friendly, helpful and made it as easy as possible. The rates are really good value and all the vans I have had from them have been almost new, and high-spec
I got about 30 mpg, happily, given the high cost of gas in Milano. Returning the car was as easy as picking it up. Everyone was friendly and courteous. I'm glad I chose EconomyBookings. Did I mention it was the best price of any of the majors? It was.
I booked the Economybookings and the car reached me the next day right on time. The car was well cleaned and exactly the way i expected it to be. Highly recommend Economybookings for your car rental bookings.
After a bit of a wait in the queue at the Alamo counter we received our documents and were told where to get our car ( a matter of only a two minute walk to the car park). The car (a Chevy Impala) was in very good condition, fairly new and a good size with plenty of boot space. Returning the car took only a few minutes and all in all the whole process was painless.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kerem,
Thank you for choosing Economybookings.com for your car hires, and for your feedback. We are sorry to hear that you had a negative experience.
With reference to the reservation you had created through our website, we would like to inform you that Terms and Conditions of the chosen Rental Company were available for your consideration during the process of booking.
We would like to note that Full Coverage does not contradict or replace any insurances from the rental company. Rental vehicles are required to have at least basic insurances as Collision Damage Waiver.
Please do not hesitate to send a formal request to our Customer service team and we will have a more in-depth look at your case. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team