I was impressed that the agents met me at the airport to take me to their office to pick up the car rental. The agents were quick, fast, efficient, polite and professional. The car was clean and nice to drive. I would rent from them again.
The only issue, I was concerned about was the difference between full coverage service and the liability car insurance. Most customers, including me thought that the full coverage was the car insurance. Luckily, I had enough to cover the fee. But, I think that should be explained with more clarity to your online customers on the website. Also, my female agent was great explaining the difference to me. Thank you again for my great rental experience!
I book a reservation to return a car to another location, somehow the reservation came back that I had booked to return the car to the same location. I immediately called to cancel the reservation and I was charged about $40 cancellation fee. I was told I will get my refund within 21 days, it is about a month now, and I have still not received my refund. I just called the customer service who informed me that I will be getting my refund without a definite date.
Will never use this company again! Ever!
The front desk employees were very friendly and helpful.
The setup is very easy to get to your car and to return car. I will be using Economybookings next June! Also the man that drove the shuttle bus to and from the car rental and terminal was very nice and helpful!
I called because I needed to rent a car for a trip, first of all if you make a reservation with them if you call them back a second later to cancel they will charge you a cancellation fee. When you call back to cancel they will haggle with you on the prices to get you to keep your reservation with them. They are SCAMMERS! Please be aware of this company! Do no go through them to book any reservation! You will be sorry trust me!
I paid extra money to be able to cancel my booking and tried to do so. The phone rings, the web site won't allow me to cancel it and when I try to contact them on the site the security code won't allow it even though I'm typing it in right
I left my tablet in the car and didn't even know. After 3 days, I got a call from the manager asking if I left something in a car I returned 3 days ago... I have my tablet with nothing wrong with it. Why won't I use them again? I will always go there.
This company is a disaster. I suppose to have a car in Poznan. They cancelled while I was on the train from Szczecin. I had my six family members with me and no car. I was trying to phone the company and had been waiting for 30 minutes listening to the music and annoying person trying to convince me that EconomyBookings care for me very much. I had to hire two taxes for two days before we left for Paris. Shame on you guys. I do not recommend your company to my friends! Worst car rental company ever is right!
When i booked the rental car, they automatically added "car protection" for $9.00. I never would have chosen anything like that. When i to complain they said that they are added automatically and you have to catch it to remove it. It was very sneaky. I will never use them again.
EconomyBookings, together with partner company Drivalia, failed to provide us with a van, pre-booked and fully paid 6 months in advance, reservation number at hand! At the day of pick-up in Milan, they simply didn't have any van...! We've been forced (because of their unacceptable mistake, and absolute lack of customer care, nor alterative solution offered) to spend 3 times as much what we already budgeted in order to rent another van somewhere else. We are asking for rightful and lawful compensation for all the losses and the financial damage caused: they are refusing it... 6 months still waiting...! SHAMEFUL! My sincere advice: DON'T EVER BOOK WITH THEM!
Recently, I went to rest in another country. I decided to rent a car. For a long time I was looking for a suitable service and still decided. EconomyBookings is the best car rental service. I rented a car for a very low price, payment was instant. I will continue to use this service further
I was pleased with the quality of the service this company provided.
I used the services of many companies before, but it was the best.
Of course i`ll use it again and recommend the EconomyBookings to my friends
Found what we wanted for a good price. Was easy to book and the price was explained in full on the web site, no surprises when we picked the car up. Will always look at the web site when looking to hire a car.
I think it may be helpful, for learning, or for improving my skills, I think I can recommend it to my friends, acquaintances and work colleagues, and hobbies. This extraordinary useful knowledge should penetrate every aspect of my humble opinion.
Issued quickly the car was near the exit. Rewrote damage lx coating on cars. When passing the new damage is not attributed. Letting the car go easy too. The deposit was returned on the same day in full
Оформили быстро машина находилась рядом с выходом. Переписали повреждения лк покрытия на авто. При сдаче новых повреждений не приписали. Сдача машины тоже прошла легко. Депозит вернули в тот же день на карту в полном объеме
Both of your employees were outstanding. When I was at the gate showing my credentials... your employee got out of the booth to make sure my side view mirrors were popped out... the one on the driver side was not!
Do not use this company they will steal your money. If you have to cancel they will not refund your money they will only give you a voucher. They say it now takes over 90 days to process a cancellation and you will not get all of your money back
Made a reservation, they listed several car companies and when they confirmed I had a reservation they did not even list the name of a car company to pick up the car at... that made me suspicious. Tried to call... the phone number they list is unreachable. Tried to click on the cancel. They say you can cancel but upon clicking on cancel nothing happened. This company is a big fraud. The company listed the price in Dollars but charged rate in Euros...
I like this service the most, very reliable and convenient. The car is good, the cabin clean. Conveniently, you can leave the car anywhere, and the staff will remove it. I recommend everyone to take the car here.
I like this service the most, very reliable and convenient. The car is good, the cabin clean. Conveniently, you can leave the car anywhere, and the staff will remove it. I recommend everyone to take the car here.
Cancellation of Fully Prepaid Bookings and Deposit/Partially Prepaid Bookings
- If you cancel 48 hours or more prior to your pick up, you will be refunded minus the cancellation fee of USD 40.00.
- If you cancel less than 48 hours before pick-up, you will be refunded minus the cancellation fee of USD 55.00.
- If you cancel your booking less than 24 hours before pick up, you will be refunded minus the cancellation fee of USD 150.00.
- If your prepayment is less than USD 150.00, there won`t be any additional charge, but you won`t receive any refund. No refund will be applied for unused rental days.
- You cannot cancel your booking if your rental has already started.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members