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EconomyBookings

How would you rate EconomyBookings?
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Luxembourg
2 reviews
0 helpful votes
Follow Hermenengildo D.
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Great service
March 21, 2020

Excellent service, staff always ready to help. Abdul has taken care of me very well. The lady Kiran has been very helpful when I had an issue. Great customer service. Strongly recomend EconomyBookings

Date of experience: March 19, 2020
Netherlands
2 reviews
0 helpful votes
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Returning the car proved a bit stressful. Being in a foreign city at night, we had a little trouble finding the entrance and location to the rental return. But we should have given ourselves a little more time

Date of experience: January 5, 2020
Australia
1 review
0 helpful votes
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Not bad
November 4, 2022

Great service except for the pick up location contact details given was wrong. I have to actually go there to pick up the car as suppose a shuttle bus to pick us up from the airport. Apart from that everything else is good.

Date of experience: November 4, 2022
New York
1 review
0 helpful votes
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Great service.
February 27, 2020

They went above and beyond to get all customers a vehicle. Despite the fact that vehicles were short all over the city. They went beyond to make sure i was happy! They drove me to auto repair shop when I returned my rental!

Date of experience: February 26, 2020
Florida
1 review
0 helpful votes
Follow B N.
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Very disappointed with my car renting experience. First, they weren't transparent about the rental facility being offsite and not being located in the airport. Found this information in the fine print when I couldn't find the rental company at the airport. Secondly, when we got to the offsite facility, they informed us of all these "mandatory fees" that nearly tripled the cost ($288 to $800). Finally, the car was dirty and sounds like the engine is going to explode every time we drive the car! Needless to say, you get what you pay for and I would never use them again.

Date of experience: September 12, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

California
4 reviews
8 helpful votes
Follow LYNN F.
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Beware
April 19, 2016

Beware of Economy Bookings. When you book a reservation on line, it's not made clear when you're making the reservation that you will be subject to local taxes and fees. At first it looks like it's a great deal and after you pay for the reservation on line, you find out that the quoted rate is not the total amount of money you will have to spend to rent the car. Also, when you cancel and I canceled months ahead of time, you do not get all your money back. All I need is for someone to mess over me once and then never again do I use that company. You're better booking from a company in the US.

Date of experience: April 19, 2016
Florida
1 review
0 helpful votes
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You would think a company whose entire service is for people after a flight would be more helpful for a delayed flight. They require their money up front and don't care about you at all once they get that. After multiple calls and was informed they would hold my car for me, I got in at 2am and waited for the rental company to open at 5 only to be informed they did not hold it

Date of experience: December 28, 2023
Suppport T. EconomyBookings Rep
over a year old

Dear Rachel,

We regret any inconvenience you experienced, but it's important to note that EconomyBookings.com cannot be held responsible for flight disruptions. We recommend reaching out to your airline for compensation related to the flight delay.

Regarding car rental, please be aware that rental providers may refuse service if customers arrive later than the agreed-upon time.

We appreciate your understanding and apologize for the inconvenience.

Best regards,
EconomyBookings.com

Italy
1 review
0 helpful votes
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Great vehicle and service.
September 29, 2018

Despite the amount of time it took to get my vehicle; assuming the vehicle I received was substandard to what my hopes; my family and I were pleasantly and overtly surprised and impressed by the vehicle we received. It was fully loaded; so many advanced options; and enjoyed it so much they now want one for our own family! Thank you for such a great vehicle and service.

Date of experience: September 29, 2018
Saudi Arabia
2 reviews
1 helpful vote
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Once again thank you!
September 28, 2015

I would like to thank you for the excellent service you have provided with the car rental. Everything went well during my trip. Once again thank for everything and look forward to keep working together.

Date of experience: September 28, 2015
Netherlands
2 reviews
0 helpful votes
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Our SUV was perfect
February 11, 2020

Our SUV was perfect for our Riga trip. The process to check in and out of Midway was fast and accurate. We have been renting more vehicles from EconomyBookings because they easily accommodate our needs

Date of experience: February 10, 2020
Florida
1 review
0 helpful votes
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I rented a car in Madrid Spain, the car broke down within hours while I was driving on the highway. The car had to be towed back to the rental car place. I expected a full refund and it's been 4 months and I can't reach anyone by phone and I've sat on the phone for an hour waiting on hold. Do not use them.

Date of experience: September 18, 2018
Bulgaria
1 review
1 helpful vote
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Economy bookings are simply a reseller of car rental services who through their T&Cs have washed their hands clean if any discrepancies are there between what they've sold you and what you get from the actual car hire company. I hired a car in California which turned out I had to pay $140 on top as this wasn't included in the EconomyBookings sold price to me. After handling my complaint for 3 months they finally pointed to their messy T&Cs and said: deal with the car rental company! Terrible customer service based in Ukraine which only operates in EU business hours while selling services worldwide.

Date of experience: July 2, 2015
GB
1 review
2 helpful votes
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Company are scammers
April 27, 2014

Company are scammers. Booked a car as then received email to say that car wasn't available and it was another car and the price had increased. I didn't want the other car offered so declined it. Tried for 5 hours to reach them on the phone - no answer. They charged me a cancelation fee - which changed twice, for NO service at all. Terrible customer service. Only want money.

Date of experience: April 27, 2014
Texas
1 review
0 helpful votes
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I am thoroughly disgusted with the service and the booking that I have made with this company. My flight was delayed. I phoned the company in order to inform them on this. In response they chose to impose additional charges, initially telling me that they would have to change the rental company at no extra charge to me, then informing me of a price increase after I agreed to this. No effort was made to rectify the situation. In addition, the number that I was provided for the rental company partner (from where I was supposed to pick up the car) was wrong and could not be contacted. I would avoid this service in future and not hesitate to say it is the worst car rental company I have ever used

Date of experience: October 3, 2015
Suppport T. EconomyBookings Rep
over a year old

Dear Shay,

I am sorry to hear about the poor experience you had with this particular supplier.
We wasn't able to locate a reservation under your name. Can you please send us your booking number to: support@bookingroup.com referencing this post so that we can look into your claim, and see if there is anything additional that can be done from our end.
We hope that very soon hear from you and we be able to check the situation.

Best Regards,
Booking Group Team

Florida
2 reviews
1 helpful vote
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Horrible experience
December 6, 2018

The worse company. I rented through economy bookings which went to Aco rent a car which in turn came out to Rent car 4 less at Orlando. My rate was jacked up to 4 times although I had confirm booking with my own insurance and my own SunPass account for Florida toll road. I got stranded although I booked few weeks in advance. Don't trust or use this company. I am renting car in Orlando every two weeks and this is the worse company. Very shady location at Clarion hotel with each room with different rental car company. Avoid all of them. I give them minus 10 rating. I ended going back to airport and had to pay double with different company.

Date of experience: December 6, 2018
Singapore
1 review
0 helpful votes
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I purchase Full Coverage from Economy Booking for my trip to Italy only to have heard nothing from them after having additional charges to my card. This is similar to the negative experiences/feedbacks given by many consumers, only to find out in their horror that Full Coverage is not recognized by the rental company and the process is long and tedious with the team from EconomyBooking.

Date of experience: May 29, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Ray,

Thank you for your review.

It's important to clarify that Full Coverage is an option provided by our platform and serves as an additional layer of protection. It does not contradict or replace any insurance from the rental company.

If you have yet to receive a response to your inquiry, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. Our Customer Support team will thoroughly investigate your case and offer a resolution.

Best regards,
EconomyBookings.com

Ukraine
1 review
1 helpful vote
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High quality company
December 17, 2018

Appealed on the advice of a friend who is already a regular customer, decided to order a car and received a lot of positive emotions: a quick search of the car by criteria, a wide range of cars, favorable rental rates. I will contact again.

Date of experience: December 17, 2018
Pennsylvania
1 review
1 helpful vote
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I was searching all the typical car rental websites first (Orbitz, Expedia, CarRentals, etc.) but none of them had the great deal I found on EconomyBookings. They booked me with Global Rent-a-Car in Poland, and it was very easy and affordable!

Date of experience: June 13, 2018
Sweden
1 review
0 helpful votes
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Not the first time I order car rental through this company. I always received a positive result, everything was in line with my expectation and voucher received from the EconomyBookings. But when I cancel the reservation I had a problem! At first, they did not send a confirmation of the fact of cancellation, they did not immediately return the money! In both cases, had to call. But after the call, issues were resolved promptly.

Date of experience: November 3, 2018
New York
2 reviews
0 helpful votes
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We were super late - like into the wee morning hours, due to plane delay, but we were greeted with smiling faces and put into our car in mere minutes and were on our way. The car was what we asked for - shiny and just washed

Date of experience: February 11, 2020

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
819
value
783
shipping
471
returns
608
quality
674
This company responds to reviews on average within 87 days
+300