business logo of EconomyBookings

EconomyBookingsReviews 4,747

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EconomyBookings?
grey star
grey star
grey star
grey star
grey star

EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Pauline Y.
Unfollow Pauline Y.
Share Review
Report Review

Good Company
October 18, 2021

Have used Economy Bookings on several occasions, they always provide good cars at fair prices. Will certainly use them again the future.

Date of experience: October 18, 2021
Utah
1 review
1 helpful vote
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

Fraud
October 15, 2021

I obtained economy bookings for my rental car which included the insurance for my trip last March 2021. I had an incident with the vehicle and had to pay out of pocket. I have Contacted this company numerous times to receive my Insurance refund to no avail. On the rare occasion they did reply, it was a stalling tactic that they would get back to me. It is now six months later. After my mission to report them to the Better Business Bureau they stated they could not get my bank information correct, therefore no refund. Which after speaking with my bank all is exactly how it is supposed to be to have the money deposited.My experience was absolutely unacceptable. I'm out over $1000. That's exactly the reason I purchased the insurance. This company has unethical and fraudulent business practices. I recommend that you absolutely do not use economy bookings.

Date of experience: October 15, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Chris,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

RU
2 reviews
0 helpful votes
Follow Sofian A.
Unfollow Sofian A.
Share Review
Report Review

Ich kann es jederzeit wieder empfehlen und wenn ich nochmals ein Fahrzeug anmieten müsste, weiß ich nun bestens an wen ich mich direkt wenden kann.

Date of experience: October 13, 2021
RU
2 reviews
0 helpful votes
Follow karim r.
Unfollow karim r.
Share Review
Report Review

Bin sehr zufrieden entgegen vieler negativen berichte hatte ich keine Probleme. Das Fahrzeug war so gut wie neu und in top Zustand

Date of experience: October 13, 2021
RU
2 reviews
0 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Share Review
Report Review

Car rental company
October 15, 2021

Friendly staff and fair prices. The cars are kept in a garage two stories below ground...

Date of experience: October 13, 2021
RU
2 reviews
0 helpful votes
Follow Danny B.
Unfollow Danny B.
Share Review
Report Review

Gerne wieder :)
October 15, 2021

Reibungsloser Reservierungsablauf und Übergabe des Fahrzeuges.
Preis - Leistung top!
Netter Mitarbeiter.

Date of experience: October 13, 2021
Ukraine
2 reviews
0 helpful votes
Follow Hugo P.
Unfollow Hugo P.
Share Review
Report Review

Soviel Einsatz zeugt von großartige Motivation, von der ich auf ein tolles Team im Hintergrund schließe. Vielen Dank nochmal dafür und gerne wieder, dann aber zu normalen bürozeiten!

Date of experience: October 13, 2021
RU
2 reviews
0 helpful votes
Follow Reza A.
Unfollow Reza A.
Share Review
Report Review

Schon seit zwei Jahren ist diese Filiale meine einzige Anlaufstelle für die Automietung. Ich habe hier bislang immer positive Erfahrung gemacht und verschiedene Fahrzeugklassen gemietet. Freudliches Personal, gute Preise und sehr gepfelgte Autos ist mein Fazit

Date of experience: October 13, 2021
RU
2 reviews
0 helpful votes
Follow Rogeru L.
Unfollow Rogeru L.
Share Review
Report Review

Habe das Auto wegen eines kurzfristigen Geschäftstermins gebraucht. Einziges Manko das der Tank nicht ganz voll war bei der Übergabe..

Date of experience: October 13, 2021
New York
1 review
1 helpful vote
Follow Suellen S.
Unfollow Suellen S.
Share Review
Report Review

Disappointed
October 11, 2021

Booking number: B*******

Ths first problem: Address for pick up car was wrong.

After I can't pick up car for rule... then ask my social security but I'm tourist

But the economy booking did charge me two times.

I never got the car and I still waiting refund... then says for waiting 10 days

Date of experience: October 11, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Suellen,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, it is still being processed. For more information please contact our Customer Support Team at support@bookinggroup.com.

Ireland
1 review
1 helpful vote
Follow Fredricka W.
Unfollow Fredricka W.
Share Review
Report Review

Deserves zero stars actually
October 9, 2021

If I could, I would award no star at all here!
We were quoted and paid a deposit telephonically on a Group C Opel Corsa for collection in Faro, Portugal, only to be informed by e-mail the next day that the particular car was no longer available and that we would have to upgrade, to a more expensive Group D Citroën C3, with an additional deposit, which we then paid. When we however arrived in Faro Airport, late at night, we were given a Group C Opel Corsa, the cheaper car we were initially quoted on but at the increased price. We were therefore misled, either mistakingly or intentionally and the paperwork is clear on this.
We have subsequently taken this up with both the sales manager in EconomyBookings.com and the customer service team of BookingGroup (the holding company) and although we were told that an investigation would be launched and that we should allow 28 working days for that, which has now lapsed, nothing was done about the clear overcharge other than a reply saying that local taxes were added to the price, which is totally untrue.
We were simply misled and overcharged, so best be advised to stay clear of these companies!

Date of experience: October 9, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Fredricka,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. According to our records, your request has been processed and you should have already received our answer, please check your email. If you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

Oregon
2 reviews
2 helpful votes
Follow Nancy F.
Unfollow Nancy F.
Share Review
Report Review

We had to cancel our vacation due to Covid not allowing travel. We were told that we CAN'T be refunded. They told us we can have a refund only. When we went to use the refund they only allow you to use $20 of that refund at a time. We would have to book 15 reservations to equal our refund. They are extremely hard to get ahold of and their customer service is horrible. I wish I could give them no starts!

Date of experience: October 7, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Nancy,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, you have already been refunded in accordance with our cancellation policy. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

RU
2 reviews
0 helpful votes
Follow Broon d.
Unfollow Broon d.
Share Review
Report Review

Excellent
October 6, 2021

Got an upgrade which resulted in me getting the best car I've ever had on hire and this was much appreciated as it was a 2 week holiday.
This was a really good experience of how a car hire could be

Date of experience: October 6, 2021
RU
2 reviews
0 helpful votes
Follow Franchesco T.
Unfollow Franchesco T.
Share Review
Report Review

Sia il ritiro che la consegna si sono svolti con celerità. Nulla da eccepire. Posso assicurare che, per il prossimo noleggio, senza indugi, mi rivolgerò alla stessa agenzia. Grazie

Date of experience: October 5, 2021
RU
2 reviews
0 helpful votes
Follow Guseppe L.
Unfollow Guseppe L.
Share Review
Report Review

Vi consiglio di ASSICURARE l'auto con le garanzie accessorie non obbligatoria, vi permetterà di stare tranquilli e vi eviterà brutte sorprese.
Vi consiglio EconomyBookings dell'aeroporto di Bari Palese

Date of experience: October 5, 2021
RU
2 reviews
0 helpful votes
Follow Marko N.
Unfollow Marko N.
Share Review
Report Review

I definitely recommend
October 6, 2021

The staff at the rental desk was extremely cortueous, polite and sent us a text with precise directions to get to the rental. Everything went really smoothly and we even got a free upgrade.

Date of experience: October 5, 2021
RU
2 reviews
0 helpful votes
Follow Donni L.
Unfollow Donni L.
Share Review
Report Review

Complimenti
October 6, 2021

è raro trovare una società di noleggio che semplifica le formalità di regitrazione e permette di partire con la macchina dopo qualche minuto.
Anche la restituzione è fatta velocemente.
Macchina presa con parecchi graffi, ma visto il prezzo si puo lasciar passare

Date of experience: October 5, 2021
New Jersey
2 reviews
0 helpful votes
Follow denni L.
Unfollow denni L.
Share Review
Report Review

Utilizzerò ancora i loro servizi in futuro, considerato che le tariffe di noleggio risultano estremamente convenienti. Complimenti.

Date of experience: October 5, 2021
New York
1 review
2 helpful votes
Follow Noel H.
Unfollow Noel H.
Share Review
Report Review

I rented a car on Sept 15 21. The price shown was 57$ per day I immediately entered my credit card info and booked the car. As soon as the transaction was done I realized that the price was $134. Per day for the smaller car available. I called them immediately but they said that it is because the price changed during the 2 minutes that I took to book the car. They said this wasn't reimbursable. During the transaction I had no mention that the price has changed.

Date of experience: September 30, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Noel,
Thank you for bringing this to our attention. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Please contact our Customer Support Team at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Canada
1 review
1 helpful vote
Follow Mitra P.
Unfollow Mitra P.
Share Review
Report Review

This company is a theft. Upon arrival at Los Angeles airport, the thrift car rental company told me to pay 350$ because the (850$) which I paid inadvance for 23 days was not valid for them. This website gives you a cheap price but its not valid. When you get to your destination. I got there late evening and when I tried to reach them their phone was not answering. After a long flight I had no choice to pay extra to get the car. They put you in a trap with the rental car company and the money you paid is nonrefundable so in my case I had no choice to pay 350 $. Before you go with this economybookings do your research, call the rental company like thrift or budget. You pay to economybookings.com, they hook you up for third party. STAY AWAY OR YOU WILL GET INTO THEIR TRAP

Date of experience: September 30, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Mitra,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and provide more information about this situation. We'd like to look into this to see how we can help.

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299