website thubmnail of EconomyBookings

EconomyBookingsReviews 4,739

2.5
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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
822
value
786
shipping
472
returns
609
quality
675
This company responds to reviews on average within 61 days
New York
1 review
0 helpful votes
Follow Lisa Z.
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On 8/11/2022, due to the bad weather, the airline cancelled the flight. We contacted the economy booking to cancel the car rental. But they refuse to allow us to cancel the car rental and even refuse allow us to pick up the class one day later.
Very bad experience.

Date of experience: September 14, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Lisa,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Brazil
1 review
0 helpful votes
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Custo benefício excelente
September 11, 2022

Experiência muito boa carro excelente preços bem em conta. Só não gostei que o extorno do calção demora mais de 10 dias.

Date of experience: September 11, 2022
New Mexico
1 review
0 helpful votes
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The reservations were accurate, rates were what I required, low. Placing the reservations was simple and the communications were what I required. I would recommend their service to others and definitely use them in the future.

Date of experience: September 10, 2022
AE
1 review
0 helpful votes
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I'd not recommend this website, charges looks cheaper, but you end up paying more on pick up (don't believe full coverage, it's the basic you'll get anyway directly from the car company)

Date of experience: September 10, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Hani,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Canada
1 review
1 helpful vote
Follow BILL B.
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Lots of negative reviews so I made the reservation and then called Thrifty to confirm. They said I had a valid reservation and there was no issue picking up the car at Thrifty.

I was charged exactly what I expected.

Date of experience: September 8, 2022
Nevada
1 review
0 helpful votes
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When arriving from my flight the renral car place I booked through them were out of vehicles. So the rental car place canceled my reservation with no problem. I send Economy bookings an email about it so they could refund my money and all I get is the same email return that they cannot find my reservation. I sent a copy of my plane ticket and reservation with the booking number so no idea how they can't. I book from this place regularly but will not anymore as I see how they treat a valued customer. I suggest not renting from them as if you have a problem you won't get a fix to it. It's been over a month and they will not even call me when I've sent my number to talk to a real person. Obviously they don't care and just want your money.

Date of experience: September 8, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Ryan,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Israel
1 review
1 helpful vote
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We were late for picking up the car and we were in contact with both EconomyBookings and the actual rental company that we are going to be late. Despite all of this, when we arrived, the actual rental company refused to give us a car since they claimed the EconomyBookings CANCELED the booking, WITHOUT our consent! Not only that, we did not receive any refund! Tried to contact the company, but no reply.

Date of experience: September 6, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Mickey,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

GB
1 review
3 helpful votes
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Great Service
September 3, 2022

The whole process from booking online through to the collect and then drop off of the car was very efficient and stress free.
Car model was equal to what we had booked and we had a free choice of 7 cars to pick from when collecting.
Alamo team from start to finish were very professional and extremely helpful.
Would certainly use again.

Date of experience: September 3, 2022
GB
1 review
0 helpful votes
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Everything went to plan
September 3, 2022

No issues. Everything as planned. The car had no petrol so needed filling before we could get driving which was a little annoying

Date of experience: September 3, 2022
Singapore
1 review
0 helpful votes
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I rented a car in Melbourne for these guys when I helped my son move to university in Melbourne. I was required to make a deposit of over $200 and was told that it would be taken off the final rental price. However, when I went to sixt to pick up the car they told me that I had to pay the full amount and would need to get the $200 back from Economy bookings. The sixt employee told me that many people have issues with economy bookings and that I should rent directly with Sixt in the future.
I wrote to economy bookings and Explained the issue but had no response at all.
I will never rent through this company ever again and advise everyone to be very careful.

Date of experience: September 1, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Matt,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Canada
1 review
0 helpful votes
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BUNCH OF CROOKS
September 1, 2022

BUNCH OF CROOKS
Booking dates changed in mid-stream of booking. I typed in June 11-28 and by the time the booking was completed the booking dates reverted back to the June 4-9 default. I cancelled the booking immediately when error discovered in reviewing booking email. Company REFUSES to refund $526.22 CAD because cancellation was withing 48 hours of pick-up. However, it was THEIR SYSTEM THAT MESSED UP THE DATES leaving me no recourse but to cancel the booking.

Date of experience: September 1, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Doug,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Portugal
1 review
0 helpful votes
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Site com tarifas bastantes boas em termos de qualidade/preço. Deveriam ter maior poder negocial junto das locadoras para que facilitassem a vida aos clientes. No nosso caso o primeiro condutor era do Porto e o segundo era de Vila Real. Na Guerin de Vila Real não aceitaram a activação condicionada do contrato com a apresentação dos documentos do segundo condutor. Teve que se deslocar propositadamente ao aeroporto do Porto para entregar os respectivos documentos. Nada prático e extremamente incomodo.

Date of experience: August 31, 2022
Canada
1 review
0 helpful votes
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J'ai loué une auto du 31 juillet au 21 aout 2022 chez Klass Wagen à Bucharest par l'entremise de EconomyBookings. J'ai payé 400 $ pour la reservation et d'autres assurances pour l'auto question d'avoir la tête tranquille. Arrivée à la déstination on nous informe que les frais payés, l'argent pour la reservation ainsi que pour l'assurance = 0, arnac. On a du tout repayé.
Maintenant je ne sais plus a qui la faute, Klass Wagen jette la faute sur Economy Booking, mais je pause une question:
KlassWagen si vous respectez vos clients pourquoi faites vous affaire avec ses arnacoeurs?
Pour les gens qui ont toujours le goût de faire affaire avec EconomyBookings tenter d'appeler et parler avec quelqu'un. Impossible, seulement une boite vocale qui parle dans je ne sais pas quelle langue. Aucun service. Sauvez vous et ne jamais tenter l'experience.

Date of experience: August 30, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Angela,
Thank you for your feedback. We are sorry to hear about your experience. Could you please contact our Customer Support Team at support@bookinggroup.com and explain the situation? We'd like to investigate this to see how we can help.

Arizona
1 review
0 helpful votes
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Bunch of thieves horrible customer services not able to talk to management. You can only send an email and nothing gets resolved. Crap company you get what you pay for. DONT SPEND YOUR TIME AND MONEY ON CRAPPY SERVICE ALL AROUND.

Date of experience: August 30, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Maria,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

France
1 review
0 helpful votes
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Definitely will use this company again
August 26, 2022

Will most definitely hire a car from this company at Belfast City Airport as it was the easiest car rental company I've ever been to. Quick and easy pick up and quick and easy return
Staff were friendly and efficient

Date of experience: August 26, 2022
AE
1 review
0 helpful votes
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Booked rental car in Salzburg on 15 aug got confirmation mail, 8 hrs before i got a mail stating that my booking has been cancelled. We are supposed to travel to Hallstatt region by car got cancelled due to this..

Date of experience: August 26, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Anoop,
Thank you for your feedback. As for your request, if we found your booking right, there were no charges made, and the booking was cancelled because there were no any cars available from the supplier. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

Canada
1 review
0 helpful votes
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Paid for a reservation with full coverage but when you're about to pick up the car, the rental agent ask for 500$ for protection +3000$ for deposit.
The cover has been paid with ecnomybooking.com but the YORK CAR RENTAL agent don't want to print the contract to show what he explain. You have to pay if you want to see a contract. Never seen this before in Canada! I can't believe that it's could happen nowadays!
Economybooking can't help you! They offer to do an other reservation with an other new payment.
You can join the financial service only by mail!
Please read the contions on their website! No refunds in this case! All the rental fees are kept!

Date of experience: August 25, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Nicolas,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

California
2 reviews
0 helpful votes
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In my first time using Economy Bookings I got a full sized car at Hertz for a great price. Hertz is usually overpriced but it is well located in Terminal 1 in Toronto. I'll definitely try Economy Bookings again when I need a rental car.

Date of experience: August 24, 2022
Indiana
1 review
1 helpful vote
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I wish I had never used this website. I prepaid for a car and insurance prior to my arrival. When I arrived to pick up the car in Brazil the car wasn't available leaving my wife and one year old twins without transportation in a foreign country. Economy bookings kept my money and did not deliver any services whatsoever. They refused to provide a refund. I now understand why they only have a rating of 1.1 out of 5 with the better business bureau. Please head my warning and do not trust this website. They will only take your money and not deliver.

Date of experience: August 19, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Steve,
Thank you for your feedback. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

New Zealand
1 review
7 helpful votes
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Don't go anywhere near this company!
August 18, 2022

Utterly appalling. They charged me considerably more than the actual fee from the car hire company, and were completely useless and uninterested when I tried to get the difference refunded. Each time I went back to them they came up with a different excuse, none of which had any validity, and then just stopped responding altogether. Basically they're a bunch of crooks and I strongly recommend you don't go anywhere near them.

Date of experience: August 18, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Bill,
Thank you for your feedback. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

About the Business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
+300