EconomyBookingsReviews 4,743

THEY DESERVE NO STARS! HORRIBLE EXPERIENCE PAID FOR MY CAR UP FRONT JUST TO FIND OUT THAT I COULD NOT RENT IT WHEN GETTING TO THE AIRPORT! DO NOT. I REPEAT DO NOT RENT FROM HERE! IT HAS BEEN OVER A WEEK AND NO ONE HAS CONTACTED ME BACK AND I LOST OUT ON $200! RIDICULOUS DO NOT RENT I REGRET NOT READING REVIEWS BEFORE HAND!

Economy bookings are THIEVES. I cancelled a booking and despite doing it 72 hs in advance, they charged me 33 USD. I made a new booking (correct one this time), booked their insurance and when arrived to car rental had to pay insurance again as economybookings was not recognized. I STILL HAVENT RECEIVED THE REFUND.
SCAMMERS! CONMEN!

EconomyBookings rental car is the worst company that I met for 45 years of car rental. Their objective is just to get their percentage on businesses they make with companies with which they subcontract the car rental. They don't care at all of their customers. My experience last September in UK with them: for a 15 days rental cost of £170, I was charged £622 for a damage evaluated to £100 by a UK garage. After 1 month of disputes by email, they were not able to provide me with an invoice of the repair. My advice: Avoid renting a car with this ExpensiveBookings company.

Jacques Deprez, Belgium

They added about $300 extra to my rental agreement when I went to pick up the car. The deal seems good until you have to pick up the car, then they tack on additional charges. Don't rent from here! Go to Enterprise or Budget!

Quite a surprise to get a cool car and was pretty easy to take it away

Total Scammers!
We booked a car for pick-up at Boston airport. They tood a $188.92 deposit immediately upon reservation. When we arrived at the airport, I realized that no car rental agency had been specified on their reservation confirmation, which I had made 3 months earlier. We tried phoning their 24/7 line... my husbands' phone went dead waiting for an answer. We noticed that Budget and Alamo were listed at the bottom of the page and so started there. The fellow at Budget was very helpful and asked every single car rental agency in the airport; NOt ONE of them had our reservation. We then rented through Budget. I have been trying to get hold of there scammers, but they don't seem to answer their "help" lines. I will proceed to the Better Business Bureau if I get no satisfaction. DO NOT RENT FROM THESE PEOPLE! THEY ARE SCAMMERS!

Horrible! I needed a car from the Fort Lauderdale AIRPORT location, where I could get there in a city bus@ 7pm. They gave me a Fort Lauderdale DOWNTOWN location where not only I could not get on a bus (would have to make two transfers in a not very nice part of town, leave my house at 4pm to be there at 7 and that was not what I wanted with a 7 year old child). They refuse to refund me because I did not want to use their services from the Downtown location. So I ended up paying and not BEING able to use the car because I did get another car where I could get there in the bus. Horrible service from their customer service. Horrible service from their email response where I have explained many times it is THEIR fault that they did not have a car in the airport location!

We hired for pickup and drop off at LAX. Didn't think about a GPS but received an offer for one before we picked the car up... It was indispensable with the 1500 mile trip we had planned. Car was great, service was great. Glitch with billing was addressed quickly and to our complete satisfaction.

I arranged for a car rental through EconomyBookings.com in August specifying that our arrival at Heathrow airport would be just before midnight hence car collection would be at that time. All this was specified on the booking confirmation I received. No point in saying that we arrived at Thrifty Car Rentals near Heathrow Airport to find out that they were shut. I called EconomyBookings as well as emailed them the next day and was promised an investigation and a reply within 7-21 business days. That was in early September. They have not replied and have not received a refund either. I am totally dissapointed by their inefficiency and inability to behave professionally.

Believe these negative reviews! I'm very sorry I never saw them before I rented through economybookings.com. No need to go through all the detail. I had the same miserable experience as many others with excessive, unnecessary charges. Then they never did respond to any of my e-mails and they don't answer their customer service line. Next time I'll check the reviews first. And rent a car from a more reliable, reputable company.

UPDATE: when you see a positive review for this company, check it out throughly---often the reviewers are using the exact same positive review for more than one company, just changing the name. Obviously fake.

My wife and I were travelling in Carlifornia in June, I did try to book a car on this website in San Francisco but the booking was never complete after I supplied my credit card information without 3 digits security code. There was no emaill confirmation received and no pick up point told in the City. I was trying to call to check whether the booking was valid but the phone line was just playing music for a half of hour long twice. I had to give up. I went to other company and got a car.
On return my credit card statement shows I was charged. I had called economybooking's London office and SF office twice, I heard half hour music on both phone lines again, the worst experience I have ever had.
Finally, I had emailed them numerous times and took 6 weeks long to get partial refund. I regard ths website and their customer service extremely poor and I will never recommend them

As a web-based business owner - Do Not Use These Scammers.

This is the kind of company you are dealing with:

I bought car hire from EconomyBookings.Com - aka bookinggroup.com. The policy I bought, stated online, it included damage collision waiver and personal insurance. AKA - it had green tick boxes stating insurance was included.

After buying, I queried the status with the underlying car hire company (economybooking.com just book with a local car hire company) - they stated there was a non-optional additional daily charge for insurance! This made the car hire substantially more expensive on the whole (50%).

As I wasn't made aware of this up-front, I asked for a refund. This all happened within 2 days of booking my car hire. Ie. I booked, and asked for a refund, within 48 hours.

I was told the fee charged by economybookings.com would NOT be refunded. I thought, this is clearly a mistake, and queried. 10 emails later, and they still won't refund my initial charge.

This is not a company you want to deal with. They will incorrectly sell you car hire, then simply point to their terms and conditions. They operate outside the law, and will simply ignore all complaints - I am now taking this up with my credit card company and I urge all other customers to do the same.

Again, DO NOT USE this company!

Beware of extra costs, the voucher price is NOT the price you actually pay. Customer support is near to non existent. Mails get a reply but only in general terms. The terms you agree to when you book mean nothing when a dispute arises, suddenly only the general terms apply...

Would I use their services again? Big NO.

Economybookings.com's name is bookinggroup, my suggestion is to check if this is the company even if the name is different.
It is a big mess and a huge trap. Worst service of all. I paid the entire rental and later I had to add one more day. They would charge almost the price of a week to add one more day. I requested to leave that way. So they automatically charged more 77 usd (the original period, without the extra day). They explained me that those were taxes, not included before, but now included. They just decided to add the taxes. So I canceled the entire reservation, as I could cancel up to 72 hours in advance. They charged me more 33 dolars.
Some more facts about them: To receive an email reply from them you have to send more than 5 emails. To have the refund it takes 30 business days. Their prices are the highest in the market although they have good options at unknown rental companies that if you do a research are cheaper at their own website - besides these cheaper companies don't have airport counters.

I booked with these guys a car at August 2014. They took me 100% of rent cost as prepayment. When I tried to pickup the car at the airport there was no car at all. I reached their support guys by phone by they did not even say "Sorry" They did not care that took my money and did not provide any service they just did not even care. I had to spend several hours at the airport trying to find the car and finally payed 3 times more for the car than expected from at the local company. At the moment I'm still trying to receive my money back from them.

After they asked for my drivers info 3 x and in the end could not verify for my state, I cancelled.
I have called 3x to ask for my refund and have not had a response. I will have to call the bank and have the charges reversed. Meanwhile I set up a car rental for approx the same price directly with a long time reputable rental service. Wish I had read the reviews first

Avoid using Econonmy Bookings. It's just a directory.
We paid 40 euros online thinking we were securing a car with Budget.ie. Truth is, we paid a brocker that redirects your search of a rental towards the different companies offering their services. Next time I need a car, I'll go straight to the usual companies websites.
No problems with Budget. Ie. Staff was helpul and professional.

The worst experience ever at Toronto "airport". People, do no use this company! We had to pay double the price we agreed on. The lady at the counter made all these unnessecery addons to our resevation and told us that she is not going to rent the car, if we do not pay for the extras. At that point we really needed the car and made a claim afterwards. Still no answer from the booking group. Then again, what can you expect, this company is based in Latvia..

Don't use EconomyBookings!

Not honest, wicked business model, and not actually pay part of customer's deposit money to reserve your car from Rental Companies!

I flew with my family from Asia to London, a few days then train Biarritz France. Booked my car in June for my family with kids arrival on 12 August at France. Everything confirmed, paid over 130 Euros as reservation for my car for five days.

Then I was scared reading many poor reviews about the company. I managed to call long distance to their England office phone no., and got the phone no. Of Citer/Enterprise car rental company at Train Station at Biarritz France, and called. Both confirmed that I would get my car.

The overnight train through Paris to Biarritz was very late (recently many late trains in France partly due to people stealing cables). And due to my poor French and other reasons my family missed the station. We managed to go back to Biarritz train station Citer/Enterprise, more than three hours late than the appointed time. The lady in Citer/Enterprise told me that because I did not call them within two hours of the appointed time, the car was rented to others. And no more car available that day, even from airport... so my whole family, without knowing French, was stuck there under much stress already and forthcoming, the first day of our planned pleasure trip in France!

Nothing was stated about "late hour MUST CALL or NO Car available" in the Terms nor on the most important Summary sent to me which I was told to bring along in my trip. Citer/Enterprise told me that EconomyBookings did not give them any penny for reserving cars and it is legitimate for them to rent it out!