EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
Made a reservation, they listed several car companies and when they confirmed I had a reservation they did not even list the name of a car company to pick up the car at... that made me suspicious. Tried to call... the phone number they list is unreachable. Tried to click on the cancel. They say you can cancel but upon clicking on cancel nothing happened. This company is a big fraud. The company listed the price in Dollars but charged rate in Euros...
Thieves. Not only do they not respond but they are liars, luckily my credit card took big steps and blocked the FIVE payments they were trying to withdraw. They ARE BASED IN LATVIA, The credit card company said they are suspicious and trying to build up and small reputation so as to trick others, but the main thing is they have YOUR credit card details in LATVIA. DO NOT USE. They quoted me $523 then tried to take another $2455 in "extras". Srptick to the main companies in safe countries.
Uitstekende service. Hebben gevonden de dienst gebruiksvriendelijk, en toen was er een fout van mijn kant ze aan mijn e-mail antwoordde telefonisch geruststellend me dat alles ok was en ze beantwoordde alle vragen die ik had in een zeer vriendelijke en satisfactoy manier. Gebruik gemaakt van deze dienst in het verleden en zal ze zeker gebruiken in de toekomst.
J'étais un peu nerveux, parce que j'avais toujours traité seulement avec les marques nationales bien connues. Toutefois, l'écart de prix était telle que nous avons décidé de prendre le risque et faire un essai. Il s'est avéré être l'une des meilleures expériences de location que j'ai eu.
BIGGEST FRAUDSTERS!. My car had gone in for repairs and I could not get a courtesy car from my insurance so I decided to rent a car for the 6 days that my car would be in for repairs. Literally minutes after transacting with economybookings.com, I got a call from my insurance to say they would offer me a rental for the time in which I did not have a car. I tried to cancel the transaction and to my horror I was being charged a ridiculous cancellation fee. Should there not be some rule that cancellations made on the same day as the reservation or within 48hrs should not be charged? I do wish I would have read the reviews before giving my credit card details away. My wish is to save someone else, DO NOT USE ECONOMYBOOKINGS.COM. There is nothing economical about them
Very impressed! I'm a regular customer and have rented cars from various locations in Europe. I'm always happy with the service so always come back.
Very disappointing...
When I picked up the car at Seville Airport, I was confronted with another €40 for out of office hours payment and another €40 for return location (Malaga) being different then pick up.
Both these details (pickup time and return location) had been filled in at their site to get a qoute, but only after having made the payment in the confirmation details, somewhere between the lines they start to speak about these extra cost.
Quick, easy and always a good car. It is easy to rent a car. You can book online, you know immediately if the car of your choice is available. The price is right, no surprises, no extra's if you don't want or need them. No fuss at delivery nor at the returning of the car. Just good.
Bom serviço e conselhos para não hesitou em voltar! Recebi bons conselhos e dicas no momento da reserva, que eu não tinha tido no momento da reserva de aluguer de automóveis, no passado, de outras empresas. A pessoa com quem falei foi muito bom e eu não hesite em contactar novamente quando houver a necessidade de um carro de aluguer. Muito feliz com o serviço até agora - espero que tudo vai correr bem, no outro extremo, quando eu pegar o carro.
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Reliable and Good Communicators
Have been using them for years, good reliable service and excellent for calling back, also competitive
First Class service and very easy to book
This was the easiest car hire company that we have booked a car through the service first class 10 out of 10
Great company, great car, great holiday!
Great experience, lovely car. Will definitely use this company again for future visits!
Back again for another car...
I've used this service before to hire a car, some of the best rates and very clear about what is included and what's not, which is not always the case on some sites. Very easy, quick and trouble free booking.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.