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EconomyBookings

How would you rate EconomyBookings?
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Canada
1 review
0 helpful votes
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Thrifty Rental car
December 6, 2022

I was quite pleased with my rental car booked through economy bookings and Thrifty Rental Cars on Maui in Hawaii. Good quality cars, fast friendly service at airport pick up and drop off. I will book rental cars using Thrifty again in future

Date of experience: December 6, 2022
Kyrgyzstan
1 review
0 helpful votes
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Good choice
September 30, 2019

I have used this service many times and have never let me down. Keep it up! I recommend it to all my friends and to you. In this company, you can save decent money and time looking for a good hotel or car.

Date of experience: September 30, 2019
Colorado
1 review
3 helpful votes
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Run from these thieves!
February 22, 2023

The company is not in the US, so they stand behind nothing. If you cancel, then don't expect a refund. If you have questions, there is no one to help. The phone number for support takes you in circles and when you finally get someone on the phone, they will only book new reservations, meaning they can only take your money. And the phone number for their headquarters? That's been disconnected. And the rental company they use in the US to make your reservation can do NOTHING. Run, run AWAY!

Date of experience: February 22, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation.

Best Regards,
Support Team

Canada
1 review
5 helpful votes
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They quote you a price in your currency with absolutely no mention that there will be other fees. The priced charged is in Euros, so your credit card will be charged more than quoted at reservation time. Then on car pick up, the car rental company (Fox in my case) will change you extra fees that they say the third-party price is not covering about 33% in my case plus a deposit on top of that. So before going out with the car, your credit card as been changed about 220% the quoted price. On return Fox is refunding the deposit on the credit card only 5 business days later.
Customer service did nod answer my emails

Date of experience: March 26, 2016
Netherlands
1 review
0 helpful votes
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Super nice and helpful.
December 5, 2020

The customer service there is pretty top notch. The key is going there in person. I believe they treat you better at the store as opposed to over the phone. There was a problem with the original car I rented and they swiftly swapped it out without any fees or barely any time wasted.

Date of experience: December 4, 2020
Switzerland
1 review
0 helpful votes
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I will say thanks again
April 7, 2019
Updated review

I will say thanks again. Before that
I took a car. Once again, I am satisfied with everything,
The design did not take much time, because even using the services
There, I was warmly welcomed here. Draw up the documents, drove the car,
The standard acceptance procedure... and go. The machine is super,
Sweetie

Date of experience: April 6, 2019

sweetie
April 2, 2019
Previous review

I will say thanks again. By chance he was in St. Petersburg, before that he took a car in Moscow. Once again, I am satisfied with everything, the design did not take much time, because even using the services there, I was warmly welcomed here. Draw up the documents, drove the car, the standard acceptance procedure ... and go. The machine is super, sweetie

Date of experience: April 2, 2019
GB
1 review
0 helpful votes
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Kia Hybrid
November 28, 2022

The car was as you would expect for a new model. Really nice to drive. All the extras such as heated seats, cruise control automatic transmission drive and braking whilst in cruise control would have this car again. My only criticism was expensive for excess insurance when I had paid already for fully comp.

Date of experience: November 27, 2022
Washington
1 review
0 helpful votes
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Bewarned!
February 5, 2024

Be warned about this Riga, Latvia-based rental company; their operations reek of sketchiness. They're masters at cornering you into paying for redundant insurance you likely don't need, exploiting any personal or credit card coverage you already have. Their guidance? A maze of misinformation designed to confuse at every turn. And if you're hoping for customer service, forget it – you're more likely to find a needle in a haystack. Especially for international customers, engage at your own risk; it's a treacherous path filled with deceit and disappointment."

Date of experience: February 5, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Aman,

We sincerely apologize for any inconvenience you've experienced.

To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.

Please be assured that we are committed to ensuring a transparent and fair rental experience for our customers.

Best regards,
EconomyBookings.com

Kazakhstan
1 review
0 helpful votes
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High level of service
September 26, 2019

I used the services of this service for the first time. I was very pleased with how they treat the client here. They offer good cars, and it's really profitable to rent them. Registration does not take much time, the set of documents and the contract are standard. I traveled a lot, there were no problems with the car. For the price, I find it inexpensive.

Date of experience: September 26, 2019
Latvia
1 review
0 helpful votes
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I use the services of this company every time I am in Europe for work or on vacation. The advantage I think cheap prices for insurance and the rent itself, and most importantly round the clock support on the road 24 hours a day. Never there was a disputable situation, everything is pure and open. In General, I remain satisfied and always advise friends and colleagues!

Date of experience: July 21, 2019
Florida
3 reviews
1 helpful vote
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US side is a scam! Europe is good
March 28, 2024

Scam! They will never accept your personal insurance and will charge you $100 deposit and $150 fee for supplemental insurance. Economy Bookings handles the booking and their phone calls an automated message board that only gives preprogrammed responses. Nanocarrentals charges the money. Green Motion covers the car rentals and forces the upcharges.

Date of experience: March 28, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Daniel,

Thank you for your feedback. We understand your concerns regarding the unexpected costs at the car rental counter. To provide you with the best assistance, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please include your booking number and offer a detailed description of the challenges you encountered. This will help us address your concerns promptly.

Best regards,
EconomyBookings.com

Florida
1 review
0 helpful votes
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Great Company
April 16, 2021

I have had wonderful luck with this company, but now all rentals are priced at a ridiculous price ‼
Some people have had to cancel their entire vacations because they can't afford a rental vehicle
CRAZY

Date of experience: April 14, 2021
Israel
1 review
0 helpful votes
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Full coverage insurance, which you purchase on the website, is not accepted by any rental company.
The website has customer support numbers for many countries.
I find my country Israel, call and they tell me, we only speak English and do not speak Hebrew.
" WELL DONE " :(

Date of experience: October 6, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Michael,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Italy
1 review
0 helpful votes
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When I'm going to rent a car, I always go to this website, because I know that I will always find great deals there, as with major companies, as with local less-known companies. The car's condition depends on the supplier as well as how far the pick up location from the airport is. But that doesn't have much to do with the website, what matters with them is to give you a wide choice of cars and provide easy booking process and they deal with it very well.

Date of experience: August 10, 2013
Hawaii
1 review
7 helpful votes
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Fully satisfied
May 6, 2022

I had never heard of EconomyBookings prior to my recent four week trip to Hawaii. I tried them and booked a 10 day rental for Maui, by far they had the best price. I was satisfied with the rental and booked my second week in Oahu, also the best price and also very satisfied. Yesterday I booked my final week on the Big Island And flew into Kona today, picking up the rental car. Again very satisfied. I would recommend this company to anyone and will use them again when I search for future rental cars

Date of experience: May 6, 2022
Ohio
1 review
1 helpful vote
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Have to say we had a car from you last week and as usual your service was absolutely perfect. Many thanks for providing such a seamless service. I have wasted no time recommending you to all our friends.

Date of experience: March 2, 2015
Canada
2 reviews
2 helpful votes
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This is one of the best sites to buy tickets. I always use it when im going to go somewhere. Very low prices and a lot of offers. My review is true because i dont have a reason not to tell the truth. Believe me.

Date of experience: December 19, 2018
France
1 review
0 helpful votes
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Good
May 30, 2020

The rental agent at The Indianapolis went above and beyond for me and was incredible in her job. She was professional, courteous and really seemed to care, which is something you don't find in today's Customer service industry

Date of experience: May 28, 2020
Netherlands
1 review
0 helpful votes
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I liked everything, good service recommend.The company has convenient weekend rates, cars are in good condition and that makes you very happy to call and quickly arrange everything without an extra puzzle. Really liked

Date of experience: February 18, 2019
France
1 review
1 helpful vote
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Friendly personal manager
February 18, 2019

The company has convenient weekend rates, cars are in good condition and that makes you very happy to call and quickly arrange everything without an extra puzzle. And the manager, actually a personal manager, is very pleased to communicate with him, knows his job, generally a good company, I advise everyone

Date of experience: February 18, 2019

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
820
value
784
shipping
471
returns
608
quality
675
This company responds to reviews on average within 87 days
+300