EconomyBookingsReviews 4,740

I had bad expereicne with this company booking and their customer service.
I had booked a car on 30 Sep 2023 at Toronto airport.
My booking is not included CWD insurance according to their rental agreement, as such, I have to buy the CWD from the rental car company when I pick up the car. However, the insurance of CWD offered from the rental car company is overpriced. The car rental for 29 days is USD1014, but the rental car company additional charge me the CWD insurance additional USD1500 for this period. I considered this price is not reasonable and refuse their offer.
I did not pick up the car finally and sent an email to report the case to the customer service and request refund. But I did not recevie their reply for until today.
The customer service till 30 Oct 2023 still do not provide any feedback and refund to me. It must be a scam and I will report my case to different media channels to avoid other tourists become victims.

Contacted them as soon as I knew I will not be able to pick up the car on time.
Replied 1 day after, saying the car is not available anymore, need to make a new reservation, and open a claim. I asked for a refund or voucher. (Booked another car with a real rental car company)
Claim took 44 days to come back with an answer: No refund, no voucher.
Next company to go bankrupt: EconomyBookings

They will love your money, you will hate their service!

We booked a car through economybookings.com and selected the full insurance coverage. However, when we arrived at the rental company to pick up the car, they said that plan wasn't valid and we were forced into buying a different insurance plan and basically paying twice. We contacted economybookings immediately, explained the situation and asked for a cancellation of the insurance we bought from them and a refund. They took forever to respond and when they finally did, they said there's nothing they can do, which is bull$#*!. We'll never use them again and would recommend avoiding them at all cost. The lower price might look tempting, but it's not worth it. The cost of our rental ended up being through the roof and the experience was extremely unpleasant.

Quickly answered my phone call from abroad, efficient, friendly and good service, request fulfilled in a m,atter of minutes.

I had to cancel my car rental and they will not give me a refund. Just said refunds for cancellations. Very very sad and mad! I called my bank and now I'm calling the better business bureau. They work out of Latvia. Do NOT use this company-!

My name is Artem, booking number is B*******. I made a reservation on EconomyBookings.com, paid for it with my Mastercard credit card. When I arrived to pickup point and tried to pay deposit with exactly the same credit card man on reception said to me they don't take credit cards issued by my bank and cancelled my order. He even didn't try to use it. So I stayed without car and was needed to pay more in another rent point.
I had read terms and condition before payment and checked my credit card in bin checker as they suggest, everything was ok.
I wrote about it to EconomyBookings support, and after 2 weeks(!) they answered me that I "failed to provide a credit card with enough available funds and with the main driver's name printed on it" so they won't refund my payment.
For my reasonable "How could I know rent point doesn't work with my bank?" they just say nothing for 1 week and still quiet.
Absolutely disgusting service, they just stole my money.

Is this a scam company? Be wary! Instructions aren't clear and you get charged in 4 different currencies. AUD, EURO, FJD and USD. No street address is identifiable to pick up vehicle and drop off. All communication is by email. No phone number provided for agent in NADI. Hopefully I get my money back less cancellation fee which is a rort.

I rented a car, but I didn't get the car because my credit card has a "weird" letter on my surname (Noreña), they didn't give me the car and they also have my money, I've been trying to contact them for 2 months and nothing happens.

I cancelled my flight and VRBO to Maui and get full refunds...but Economy Bookings chose to refund only $347 of my $413 paid! I am about to contact Visa Fraud to recoup the unauthorized theft of my funds and I will post on all sites to warn others of this rip off! When I discovered they were from Latvia, that should have been a red flag!

They charged a deposit that was never applied to the rental and I had to pay in full. Still haven't returned my money, saying they need to "investigate". They have what they need and they just need to contact their "partner" to clarify. Never book with this company

My wonderful experience to hire a car with EconomyBookings.com for the first time in USA. Before I found this websie economybookings.com, I confessed that I was quite scared for many reasons. However, after I asked my Thai freinds in USA and read many reviews, I am now confident that I have made my perfect choice to book with economybookings.com. My personal preference with economybooking.com should be similar to other customers, which are super fast search, good price comparison, variety of car and rental company, as well as many positive reasons.

I wish my first experence in USA with Nissan Rogue from economybookingg.com in this coming December will give me an unforgetable memory and beautiful drive along PCH in California.

Drive safe everybody^_^

Paid full price for a car i never got!
I paid for a tesla, when i came to pick up car i was told i have to ve over 30 ( im 26) to get premium cars, how was i ment to guess tesla is considered premium? Did NOT say this anywhere while booking the car and besdies and ticked a box agreeing my age is between 25 -70, most terrible bug on their behalf, caused me tremendous inconvenience and moneyw lose... and after paying for a new car from did company and getting late to my hotel.etc. I still paid for the car i never received, the company took zero responsibility for their mistake and instead if opolegizing and compensating i got nothing! And paid for the car!
They stoll 900 Euro from me.
Worst comaony ever wouldnt never ever recommendd stay far away!
I will write this review and pu blisize on social media till they understand what a terrible mistake and tremenous heartache and unfairness they caused me!

I got confirmation that my car rental pickup is the airport. But, apparently, a small print stated it's from a location in amall near the airport. My complaint was dismissed by Economy Booking.

Stay away. First time order and will be last time
Change of order cost 15 pound!
Price drop and i will refund difference with 15 pound reduce

Due to a flight issue we had to change our date of hire car pick up by one day. We informed Economy Booking immediately and they advised us to call Dollar hire car company directly. They told us we had to cancel then rebook because they wouldn't hold the car for one day even though we offered to cover the cost of the day. We rebooked immediately for the whole 16 days. Economy Booking refused to refund despite us rebooking as instructed. They took the whole 16 days hire fee plus insurance. We ended up paying twice. They have ignored the facts in our numerous emails and phone

The site is just showing non existent cars and gathers your card details to withdraw money for the car that didn't exist.

I booked a car in Madrid airport using aggregator https://www.economybookings.com. When I came to firefly, there was no car of such class. It means economybookings just show bullsh%t that doesn't exist in reality. It means they don't know what cars are actually available.
Because there was no car of booked class, firefly suggested to pay additional price to upgrade the class, pay for service "road assistant" etc. Consequently, the price became 250% of the original one. So I rejected such a brilliant offer. As a result, economybookings just withdrew money from my card for cancelled request.
Seems this is how business is done by economybookings, showing cars that are not available / do not exist and cheating the client asking for credit card details and withdrawing money without providing the service.

Booked with them, cancelled and got an email stating the refund would take up to 21 days. After 21 days, I contacted them using a form in their website, I was told that it could take 48h for them to reply. After 2 days without hearing from them I tried to reach through their Facebook and email... No reply. Today I tried to call them just to figure out their support phone number is just a (very buggy) system with pre-recorded messages without any agent on the other side.

Η παραλαβή του αυτοκινήτου δεν έγινε από το αεροδρόμιο όπως αναφέρει η εταιρεία ενοικίασης και εγω ήθελα γιατίη πτήση μου ειναι πρωινη ώρα (υπήρχαν οικονομικότερες εταιρίες αν με διευκόλυνε η μεταφορά με λεωφορείο), παρότι ανέφερα την παρατυπία μου ζήτησαν 40€ για να παραδώσω το αυτοκίνητο στο αεροδρόμιο. Το ίδιο συνέβη και με άλλους πελάτες κατά την διάρκεια αναμονής μου για την παραλαβή του αυτοκινήτου.