I have tried economy booking after many years with "economy car rentals" all was ok with the first two times I have used them
I love EconomyBookings I have been renting from them for years and, will always rent from them. Until they give me a reason not.
Keep up the good work & if i know of anyone wanting to hire a car i am going to recommend you to them.
When I found out that we would be in Italy, I realized that without a car we won't be able to there, moving on our own is much easier and faster
Hi) I didn't take myself a great car for a long time, a good and big jeep for the whole family. We had 6 people and everyone felt great on trips
I took in rent a car in this company several times. I was very pleased with the service. I will continue to contact them.
Staff is just great! Helpful and nice all the time! The car was quite new and perfectly clean! Great opportunity to chose premium vehicles
I recommend this service to everyone. Very convenient and profitable. When our car broke down, and urgently needed to go, this company rescued us.
I found every book that i want thank you for this great website. I will share it with my friend to try it too
Yesterday I returned my car that i was dissatisfied with because the smell inside the car and they kindly upgraded me to a Volvo
Inexpensive and adequate service. There were no problems. The staff is friendly and competent. Next time here and turn. Good luck and thank you!
This Mercedes is a beautiful car, as good as possible, easy to accelerate, it feels amazing on the track! I recommend taking a Mercedes
I have made the full payment online but when we reached the counter they didn't give us the car now not refunding the money.
They picked us up and dropped us off at the bus station in falmouth. The staff went out of their way to help us catch our bus in time. Great service!
My friend expresses great gratitude to an honest company! Everything was as they agreed immediately! All points! And the car, the car was super
I booked a car today (9 Sep) to pick up from Majorca airport. I made the booking about 11:30 for 13:00 pick up. I received a booking confirmation email. When I arrived at the airport to pick up my car from Record Go I was informed my booking was not on their system. I called the economy booking phone number and was informed an email would be sent to resolve the matter and that my booking would appear after 10 minutes. 15 minutes later I tried again but was informed that my booking was still not on their system. I tried calling the Record Go office but an automated machine told me the office was not open on Sundays. I called economy booking once again and was told that the booking might be on the system in half an hour, but they did not know if and when the booking would appear on the Record Go system. With my booking now uncertain and running 55 minutes late I had no alternative but to make a new boing at the desk at the cost of 78. As there were no other cars left I had to take out this deal including the total comfort local cover, this was the cheapest option!
I am asking to be reimbursed for 62.18. (78-15.02, the cost of the original booking).
It was economy booking who confirmed I had made the booking, and then did not ensure my car was ready for me at the agreed time of pick up. Economy booking then failed to provide adequate information as to when or if my booking would make it onto the Record Go system and left me no choice but to make a more expensive booking. This left me out of pocket through no fault of my own.
I expect economy booking to take responsibility for their shortcomings and do the right thing and reimburse me the extra money I had to pay without causing me any more stress.
I got a reply from economy booking... they said I was a no show... they obviously don't have the brain power to comprehend my complaint. I've asked them to review it because I wasn't a no show... their system failed. But this is clearly too much as now they are ignoring me!
DO NOT USE!
Very professional and had everything completed quickly. Thay also had a variety to choose from. Good
Excellent service, and very friendly staff called Kirken. Location is easy to find and conveniently located.
They have change my reservation slot time besides that one pick up the phone to me up. Horrible experience and I haven't pick up the car yet.
Dear Rut,
Thank you for taking the time to share your feedback. We apologize for any inconvenience.
If you need any assistance with your upcoming bookings, please feel free to contact us via email at reservations@bookinggroup.com. Our Reservations Team will be glad to assist you.
Thank you for your understanding.
Best regards,
EconomyBookings.com
Car was clean and ready and exactly the car type ordered - these things were not the case with a few other car rental companies I have used
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jarnail,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team