I will keep you in mind for the next time I rent a vehicle. I was so impressed. I will let my family and friends know as well.
I use car rental when I travel. Without a car, I would not have had time to see so many places at once in a day. Great service!
Once again I rent a car and I can't remember it. This is my only company in which I am always and completely confident! Friends, I advise everyone!
Rented for the first time real good deal for a van and also staff at the airport are super friendly. Real quick service and everything went very well
Great-helpful-lovely staff cars are always spot on service amazing. Incredible service, especially from Rory.
Thank you efficient and trusted website. Communication, vehicle quality and complete service very good
Thank you so much to Caroline at the evanston branch of EconomyBookings. I needed a car at very short notice to go to see my daughter at university
I paid $266 as a deposit to economybooking and paid $171 to thrifty car rental when picked up the car (3/15/21). I filled the gas tank FULL but NEVER RECEIVED my deposit back to this day (8/18/21)!
I rented a car and of course paid in advance. I made a 1 day mistake on the pick up date. The website indicated I could cancel with a $60 charge or modify my reservation. I spent over an hour navigating my app and their website trying to find where I could make the change. I finally found their phone number and got some lackluster overseas customer service representative who I could barely understand and said he couldn't help me from his end. He said his name was Ali, but who knows. He said the only way to modify the reservation was to cancel it with the penalty and start all over. He said I could rebook and there would be a blue box in the left corner called a "wallet" which would pay for my new reservation. I made the new reservation and all I saw was that they wanted me to pay for the reservation again. Naïvely.I thought the "wallet" might be on the next page. Unfortunately I have now paid over $1,000 for 2 reservations. I cancelled both reservations to the tune of $120.00 and he said I wouldn't see the money for 3 weeks. He was very nonchalant, and didn't seem to care or try and help me.After I told him, I was going to pursue this further online, with the Better Business Bureau, he started sending me all of these emails like he was trying to help me. I was a VP for Time Warner and this is a scam and horrific customer service. Also the price of the car was much higher the 2nd time I tried to book it. BUYER BEWARE STAY AWAY FROM ECONOMY BOOKINGS
Dear Marian,
Thank you for your feedback. We apologize for any inconvenience you may have experienced during your recent interaction with our service. However, based on the information available, we couldn't locate your booking. However, based on the information available, we couldn't locate your bookings.
If you have any concerns or require assistance, feel free to reach out to our Customer Support team, and we'll do our best to assist you.
Best regards,
EconomyBookings.com
It was my first time with economybookings and it was just perfect. I will definitely use their services again for my next car rental.
Ordered a car, everything was discussed, everything was on time and at the right time, excellent service! People serious with them can be deal!
Exceptional like every single #economybookings branch in the uk, i really travel all across the country and do visit every branch. Big up enterprise
They explain everything clearly and customer was understanding and helpful. I would rent again for sure. And it was also my first ever rental
Economybookings had the best price. Booking was a breeze. And the car was provided by Dollar, as smooth as you would expect, excellent overall!
There were no problems with the car. How I took it, in a gorgeous state, so I returned it. Useful experience using the service
I was told to take a car in this place, for the weekend I had to rent to relax with my family. We succeeded
Very useful society! It is useful to all to meet their desires honestly. I like this so much and i'll use this in future
If we have to comeback anyday in New York we will go with the same rental office and expecting the same type of service
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yan,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.