On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very profitable car rental.On favorable terms, with minimal design. Large selection of machines. For any consumer, from economy class to business.In General, it is very convenient to order a car and be satisfied.
I will put 4 stars that were not proud and worked as now well.
Excellent car rental service. My friend and I made out at the company counter for about 15 minutes. The machine got clean and very convenient to manage. Minimum documents we needed to conclude a lease. The rental price is not high. Insurance also can not afford to hit.
I book a reservation to return a car to another location, somehow the reservation came back that I had booked to return the car to the same location. I immediately called to cancel the reservation and I was charged about $40 cancellation fee. I was told I will get my refund within 21 days, it is about a month now, and I have still not received my refund. I just called the customer service who informed me that I will be getting my refund without a definite date.
Will never use this company again! Ever!
When I first went on the EconomyBookings website I was offered an excellent deal - renting an Opel crosslander 5 doors for a very cheap price (about 100 Euros for 3 days).
I lost that deal when I went back to state that I'd like to return the car at the airport. I was then offered another car which I missed because Buchbinder rent-a-car, the company I was directed to by EconomyBookings, insisted they couldn't wait for me - I was a few hours late to fetch the car because of another commitment. Then I was made to rent the Opel Crosslander 5 doors but was asked to add 45 Euros because it was a more expensive car than the one I rented in the first place. So the bottom line: I drove the same car I was offered in the first deal but paid a lot more than what the original deal offered. Main thing - I was trapped - didnt have any options was directed to the buchbinder company which I didn't know in advance. I admit the car was excellent and I enjoyed my vacation in Salzburg very much and thank you for that
Front counter was was wuotecprompt considering some of people checking in asking dumb questions. Luckily I'm member of enterprise so my check in to less 10min. It would be good to be offered some insurance options at booking also
Rent a car on the service is a pleasure. Impressed by a large selection of cars economy, business and Executive class. Terms of cooperation, a minimum of documents and quite low prices. To rent a car you do not even need knowledge of English, as the company employs specialists with knowledge of Russian.
In all my travels I always try to get everything perfect, or that I can fulfill my itinerary as it should be, that is why I resorted to this car rental service and I was totally satisfied, kind attention, satisfactory process, vehicle in the best conditions, qualified personnel for the attention to the public, I am totally sure to use this service again I recommend it to perfection
I am very pleased with the rental of the kia I picked it up at the Aruba airport without problems the car clean and in very good condition I use it for three days I recommend attentive and very polite staff.
Inexpensive and adequate service. There were no problems. The staff is friendly and competent. Next time here and turn. Good luck and thank you!
Puiki kompanija, turinti savo verslą, yra ekonomiška ir saugi, o instrukcija yra veiksminga, kad galėtume prisidėti prie geros ANIMO KONSTRUKCIJOS DĖL TIKROS GRATEFULO SU ŠIU BENDROVĖMIS IR JŲ ADMINISTRAVIMAS. ŠEIMOS ŠVENTĖSE Nuomojamos šios transporto priemonės klasės
After reading some negative comments, and to be sure I have checked with Hezt and received confirmation of the booking. I picked the car at the airport with no problem. Excellent service and I will surely book a car from this company again.
My friends and I came to Riga to see the city. We decided to rent a car, as it is expensive and not comfortable to move around in the city with an aboriginal transport. There is a large selection of cars, but we chose Ford, for the price of the floor. The car was inside and outside. We are happy. I advise.
Simple and clear website to navigate for car rental. Was difficult to speak with representative from Economy Booking when needed but I was able to call Dollar and speak with them regarding my itinerary change while traveling.
Given website is very helpful, thank you because I picked the car. I recommend all you will not regret!
The service was excellent the customer service people were great. For me, as a client, it is important to understand what I want, these employees coped with EXCELLENT
So much confusion picking up the car. Lady was helpful and kind. We finally straightened everything out because I had prepaid then then instead of the Jeep or like car we got a car. She said it smelled of smoke then we had to go back and start over. I know we were there way over an hour. I put this in the wrong box. It was a gas guzzler but nice car. They knew I had prepaid and the clerk was truly trying to get me a better deal. She was tops but it took forever like she was new. It's ok. You asked so... but I've used this company a whole lot. Will use again Economybookings
Good company but some cars have a lot of dents on the body so it takes time to fill all paperwork but it is not affect how car drive so for me personally it is not very improtant. Overall i can give them 8/10
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members