Very easy to use and book a car. Do I really need to write more than one hundred characters to submit the review? It was easy and simple what else you would like me to say?
Too many things that are missed to be written when you make a reservation. Like taxes and deposits. The system should automatically show you the amount of the deposit based on your age and the car.
I called 10 different rental locations when I was in a pinch to rent a car over the 4th of July weekend. Demetrius went out of his way to get me the vehicle my family needed.
From plane to car! In general, I have not lost time, not a single minute, and time is expensive for me. Fundamental work, if you promised by 10-00, then I will get the car at 10-00
The engine worked very quietly, to see the sound insulation is good and reliable. I do not really like it when you hear a loud engine from the passenger compartment. And here is just an idyll
Use economybookings as you receive full car insurance with an additional driver, and you know you know you wont be hit by other costs from the car rental company which is often out of your control.
I really liked this company because they offered me an excellent comfortable and spacious car for my whole family, and especially at a very good price every time I come to this company I recommend it
A very good company, I would even say the best in its field, good consultants 24/7, a huge selection of machines, you still won't have time to think about the choice - you will already have it.
So I book a car, pickup Auckland Airport 1900 on a Tuesday evening. Arrive: no direct phone, no shuttle bus, nothing. Phone - no answer. Phone again, no answer. Find a local bus going near to their 24/7 site - 3.5 km from the airport. Get there after a bit of a walk to find a sign on the gate "for... after hours pickup please phone Park'n'fly 09-257 0992". Fortunately I can dial this number and eventually get through to someone who is surprised, but tells me it will take 15 to 20 minutes to pick me up. It is now half an hour and no-one has come.
I call Economy bookings number in London - automatic answer machine which keeps me on hold for 7 1/2 minutes until I give up.
I cannot see why the voucher could not have had the correct procedure for my pick up, un-Lucky Rentals could not have had a message on an answering machine telling customers what to do, Economybookings.com couldn't have a genuine help line rather than a fake one, and why these people at Park-and-Fly leave me for what turned out to be 38 minutes by the side of the road.
Fakes.
No stars go with this company. I booked with EconomyBookings since their rate appeared lower than others for a one-way rental. Once the confirmation came through, it was stated that the amount paid on my card only constituted a down payment and an amount more than double was to be due at the pickup counter. I attempted to email them without a response. I tried to call them and was told they couldn't help me and to email them. This company is a SCAM - YOU'LL BE SORRY IF YOU BOOK WITH THEM.
Economy Booking is NOT professional. We book a car on Saturday evening for Sunday at 12.00 but unfortunately the mail didn't come to my inbox or to my spam folder before 12.00. I lost my trip, my booking in the hotel and my money due their unprofessional system. In addition to that fact, i sent an email with this problem and i kindly asked for my money back. Economy booking claim that they sent the mail on Sunday... I AM REALLY SORRY. YOU DONT WORTH MY MONEY AND YOU ARE NOT RESPONSIBLE.
Pls. Don't go anywhere near this site even though it might show competitive prices or cheaper prices.
I did a booking last month (Oct 2022) via their site and of course made the full payment as it was asking... My booking reference is B*******. A few mins later the car rental shop (SxT) called me and told that they dont have cars available for me! He also told that the economybookings website is showing incorrect inventory of their shop! They asked me to cancel the booking!
Before cancelling I called up the customer support of economybookings and they too promptly asked me to cancel the booking from my end and then request for refund. I followed all the steps as per the customer service representative until I completed the cancel transaction.
Once your booking is cancelled, there is no way to reach the customer support on phone! The only way is to send them an email. I had sent an email and followed it up 3-5 times to get one response after close to a month! All they could tell me is that they can't refund the money and they show their cancellation clauses!
I am appalled to see their level of customer support and timeliness in attending to such a complaint. I had not availed a car, but I had paid a full rental for 3 days because of their mistake! Till date there is no one from economybookings who cares to address the issue!
I will have to consider giving this 400 Euros as alms to economybookings site!
I had to cancel due to changes in travel. I cancelled and they have not refunded my money. What the heck? I was on hold for 87 minutes before I hung up.
Hello Dennis,
Thank you for your feedback. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.
Thank you for this smart service, it's really easy to use it and the rates for rental cars are reasonable.
Everything is always perfect: the vehicles, people at the service desks, prices.
Was fantastic. Well set out and very comfortable. The automatic transmission on the Nissan Blue Bird Petrol consumption on average to But overall a fun car to drive, Thank you very much!
Rented a car at Newark Airport. Most of my interaction with the staff was when I returned the car. They were considerate, friendly and helpful. Would most definitely book with EconomyBookings again.
I consider renting a car next to going through flight security. My last experience with enterprise was the best I have ever had renting a car. They were helpful pleasant and professional.
Excellent service, I rented a car for 3 days, everything went perfectly, the people were sociable, everything was told, and as a result, everyone was satisfied, I did not find any cons
Very good site. I recently rented a car because I needed it for work. The choice was just huge and everything went smoothly and without delay. I advise everyone to this site.
Everyone has to take airport bus shuttle to rental hub. Its smooth. EconomyBookings was great! Better rate then other shops. They are not Hertz Alamo Dollar... they are better! Rates and upgrades!
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your feedback. We are sorry to hear about your experience. As for your request, it has been processed and you should have already received our resolution. Unfortunately, the refund cannot be made in this situation. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.