Hamish s.

So I book a car, pickup Auckland Airport 1900 on a Tuesday evening. Arrive: no direct phone, no shuttle bus, nothing. Phone - no answer. Phone again, no answer. Find a local bus going near to their 24/7 site - 3.5 km from the airport. Get there after a bit of a walk to find a sign on the gate "for... after hours pickup please phone Park'n'fly 09-257 0992". Fortunately I can dial this number and eventually get through to someone who is surprised, but tells me it will take 15 to 20 minutes to pick me up. It is now half an hour and no-one has come.

I call Economy bookings number in London - automatic answer machine which keeps me on hold for 7 1/2 minutes until I give up.

I cannot see why the voucher could not have had the correct procedure for my pick up, un-Lucky Rentals could not have had a message on an answering machine telling customers what to do, Economybookings.com couldn't have a genuine help line rather than a fake one, and why these people at Park-and-Fly leave me for what turned out to be 38 minutes by the side of the road.

Fakes.