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EconomyBookings

How would you rate EconomyBookings?
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Utah
1 review
0 helpful votes
Follow Bill E.
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Can't beat the prices!
January 24, 2022

I had a rental with Thrifty through EconomyBookings. Received an upgrade to a Nissan Kicks, which was a very clean and comfortable vehicle.
Only downside was the washer bottle was completely empty!
Price was half what the major rental companies were charging for the same dates, including Thrifty!

Date of experience: January 23, 2022
California
1 review
1 helpful vote
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Even a little extra.
January 28, 2019

The operator is competent, he did not deceive him in anything, he even made a discount). A friend also ordered a wheelbarrow here, but then there was a slight glitch (as I remember, he told), and in the end they got every penny back, even a little extra.

Date of experience: January 26, 2019
Netherlands
1 review
0 helpful votes
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I rented a Chevy Malibu
January 14, 2021

I was pleased with the rental, my only problem is I have reward points and had no idea that if I wanted to use them it had to be when the requesting the rental, please give me further details on this process, other than that everything was excellent.

Date of experience: January 13, 2021
Malta
1 review
1 helpful vote
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Crap, $#*!e, bull$#*!, read all the reviews and make up your own mind... I wish the god I did.
Has a small accident, swerved to miss a motorbike coming around a bend on my side of the road and Iscraped a rock below the nearside door. Small scratch on sill.

I paid for the extra insurance with Economy Booking plus 1000 euros with the car hire company Budget to cover any damage. Economy Booking told me to pay this with a credit card and if no damage a full refund will be returned.

I was offered a refund of 930 Euros in one email and then I get an email today telling me that the refund is 317.15 Euro.

Sad to say it would have been better to have hit and possibly killed the biker, at least it would have been his fault... sad state of affairs.

Dont use this company.

Pissed off guy

Date of experience: November 3, 2017
Georgia
1 review
3 helpful votes
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WORST company, with terrible terms and service. They have only business, to trap customers and seize their money. You pay, they do not serve and they do not make refund! Never, ever deal with the economybookings.com

Date of experience: November 13, 2018
RU
1 review
0 helpful votes
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Car in Croatia
December 3, 2018

In the summer of 2018, they visited Croatia on a rented car. Ordered on this site economical car. Everything turned out right away. You catch in advance and at the same time save. The company is serious. The choice is big. Problems with the car did not arise.

Date of experience: December 3, 2018
RU
2 reviews
2 helpful votes
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Everything is fine
June 22, 2019

So much confusion picking up the car. Lady was helpful and kind. We finally straightened everything out because I had prepaid then then instead of the Jeep or like car we got a car. She said it smelled of smoke then we had to go back and start over. I know we were there way over an hour. I put this in the wrong box. It was a gas guzzler but nice car. They knew I had prepaid and the clerk was truly trying to get me a better deal. She was tops but it took forever like she was new. It's ok. You asked so... but I've used this company a whole lot. Will use again Economybookings

Date of experience: June 20, 2019
New Zealand
1 review
0 helpful votes
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Great Car Rental Experience
September 21, 2024

Economy Booking is a great company to deal with, they offer a wide range of options to fit your needs. Location very close to Dublin Airport is very helpful.

Date of experience: September 21, 2024
Suppport T. EconomyBookings Rep
10 months ago

Dear Mike,

Thank you for your positive feedback regarding our services. However, we noticed that your rating of 1 star seems to to conflict with the positive comments in your review. If there was any issue or concern you'd like to share, please feel free to reach out to our Customer Support team so we can assist you further.

Best regards,
EconomyBookings.com

Canada
2 reviews
0 helpful votes
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Awesome service! I had a geico claim and they took care of me very quickly. Make sure you have a reservation number in order to Expedite the process. I was taken care of by a black gentleman who help me get in and get out within 10 minutes.

Date of experience: February 2, 2021
France
1 review
0 helpful votes
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This company is cheating.
Very bad company and customer services.
I arrived the airport and they say i need put 1500 euros deposits for 10 days which was not advised before or pay extra 111 euros for insurances instead. I waited one hour because there system was not operational.
I call the after service management and they say it s usually 800 euros. But the car company wanted 1500 for not the real car i asked for, but a lower model.
The customer services even hang on my call after. I try to changed and reduce the booking date because of the 2 hours lost in the airport, it was in fact 2 days and not 3 but they say it s not possible to reduce the renting days.
Very tricky and i would call them a BIG SCAM company.

Date of experience: December 21, 2018
Netherlands
1 review
0 helpful votes
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Knowledgeable, friendly, and customer-focused service. I was dreading renting a car for a week and it's certainly less painful when you get such great service. I really thought the pricing was very reasonable, too, which was also a nice surprise. I wish more people were as friendly and professional as their agents are.

Date of experience: June 4, 2020
Egypt
1 review
0 helpful votes
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Best places
October 13, 2019

I am lucky to get one of the perfect places like you, very good quality and not expensive
I ordered a car and the people their were so helpful and the car was so satisfied for me
Not the last time to deal with you

Date of experience: October 12, 2019
Maryland
1 review
0 helpful votes
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Priceless car rental company,This company is a scam, they try to charge me & everyone that rented a car a "mandatory"insurance policy@ $30.00 a day with no option, I refused had to go back to airport rent another car from other company, wasted half the day! Stay away from them!

Date of experience: February 2, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Phillip,

We sincerely apologize for any inconvenience you may have encountered.

Please note that in the United States, it's a common practice for rental companies not to include basic insurance coverage in the rental price. This is because many customers already have their insurance or credit card coverage. In such cases, customers are generally required to provide their insurance that meets the rental company's conditions, purchase insurance directly from the rental company on-site, or opt for an alternative offer on our website, which includes basic insurance in the rental price.

To address your specific case and provide a detailed response, we kindly ask you to complete the relevant form on our website in the Help Center section. This will allow us to thoroughly investigate and offer a comprehensive resolution to your concerns.

Best regards,
EconomyBookings.com

Netherlands
1 review
0 helpful votes
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Staff was cool and during the return process Josiah showed me that he wants my repeat business. Didn't just tell me, but showed me. Dropping me off at home after my rental was over was a big plus. I was planning on walking and they offered, I didn't think to bring it up.

Date of experience: August 17, 2020
Canada
1 review
0 helpful votes
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Warning - Fraud
June 10, 2022

Do not make any reservation with this company.
We rented a high end car on their website and ended up with a cheap car.
As both car were SUV, economy booking was considering that they were similar.
They are not honest when saying that you will have a similar car than the one advertised.
They will not hesitate to stretch the meaning of this word.
Be cautious and avoid at all cost using their platform. Contact the car dealer directly instead.

Date of experience: June 10, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Ben,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

GB
1 review
2 helpful votes
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Continue to be a let down
February 13, 2022

This company continues to disappoint. Firstly, they take very long to correspond to emails.
I was given a voucher to book a car for a previous error they made. I used to voucher to book for a car at "Bond Street Station." I didn't know there was no Avis here and found out on arrival. I phoned Economybookings to ask for them to change the booking seeing as Avis Bond Street Station did not exist despite their website allowing a booking for a car at this location. They refused to allow me to change to another car rental site. Furthermore, after informing them they refused to refund despite this clearly being their error.

Date of experience: January 14, 2022
Suppport T. EconomyBookings Rep
over a year old

Hi Francesca,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Israel
1 review
0 helpful votes
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Don't use them!
July 2, 2023

Shame on you bookinggroup.com and EconomyBookings!
We cancelled our car rental more than 48 hours before the scheduled pick-up time, but bookinggroup.com refused to issue a refund. They pretend we asked for a voucher, of course we did'nt, we asked for a total refund of our payment.
We didn't ask for Compensation Voucher, we want our money back!

Date of experience: July 2, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Chen,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
Please accept our apologies for the inconvenience that this situation might have caused.

We have confirmed a refund which will be credited back to the account used in the booking process. Kindly be informed that it can take a few days.
Please visit our website and consider us for your future car rental needs.

Thank you for taking the time to contact us about your experience and for giving us the opportunity to assist you.

Best Regards,
Support Team

Florida
1 review
8 helpful votes
Follow Frances R.
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I booked a car rental with this company and when the voucher was submitted they had charged me for rental which I did not want but they said would credit. However, when the credit card came through no credit and I tried calling and was immediately disconnected. So now I have a voucher that shows car rental without insurance but a credit card charge that shows the price including insurance. I feel this company is not trustworthy.

Date of experience: June 3, 2020
Netherlands
2 reviews
0 helpful votes
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Easy in and easy out!
March 15, 2020

Another benefit is that if you're spoiled like you are and rent EconomyBookings often, you get back into the driver's seat and know exactly how to drive because the whole fleet is the same. I'd definitely recommend trying EconomyBookings

Date of experience: March 14, 2020
California
1 review
8 helpful votes
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Cheap care rentals! Its too good to be true! I booked a car through Alamo, i got my car, but the took my deposit. Looks like Car rental companies dont work with them. My credit card company had a hard time refunding my money. THEY SUCK! Im a yelper, i usually write great reviews.

Date of experience: March 24, 2017

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
822
value
786
shipping
472
returns
609
quality
675
This company responds to reviews on average within 61 days
+300