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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Had to rent a car at the last minute, and utilized a 2 class upgrade coupon. We rented an Infinity Q SUV, which was a pleasure to drive and had a host of nice features. Pick-up and drop off were both smooth; hence, your five stars.
This is by far my favorite rental car location--they go out of their way for me and treat me as though I own the place. Can't say enough good things about them
It gets busy, but so far I have no complaints about anything. Branch is smaller, not much parking. Thanks
EconomyBookings is easily the best rental car company out there. Friendly, personal and no surprises. Samir, who helped me
I have been using it for more than four years and i still would like to pick up car from there even i moved. I have worked with several office managers at this location and every each of them did a great job!
I have been renting cars from this location for the past 4 year's and I can definitely say that staff are alwaya kind and professional especially the assistant manager Brandon Coring is awesome! I appreciate the service at this location and I would continue to use it as my firat choice rental car company
Vehicle was clean and in good condition. Customer service - excellent. Competitive pricing. Always a good experience with EconomyBookings
Super great rental experience. Great car with great customer service. I travel a lot, and this team was great!
Very helpful and professional, intelligent staff. Super easy to pick and drop off, they don't make you walk up a sketchy garage, they bring it to you. They answer the phone and have a positive attitude
I'm glad I picked this location for the rental I needed. Walked in and 10 mins later I was leaving with a car
First time renting from EconomyBookings car renting! And it was absolutely great thanks to Michael and Todor definitely will be coming back! Highly recommend!
They did not have the car I wanted (understandable due to holiday weekend). However they took care of me and gave me a great upgrade and met me halfway on the price difference
Michael was great! I booked a car online but wanted to make changes to the reservation which Michael assisted me with in-person
Also the signs "to the Airport" could be improved, I know they have a great deal of work going on at the airport, but I needed a second pair of eyes watching for the signs... BUT. No issues with EconomyBookings. Very good outfit & cars
I had a great experience and will definitely use this service again. I booked a rental car online for a pickup at the Dallas, TX airport and retuned in San Antonio. EconomyBookings was the best price and easy to use. The rental agent even said she was impressed with what I got and recommended I use this site for future bookings.
Everyone has to take airport bus shuttle to rental hub. Its smooth. EconomyBookings was great! Better rate then other shops. They are not Hertz Alamo Dollar... they are better! Rates and upgrades!
Cars are clean and I was able to snag a hot deal. Overall a great rental if you're staying in the area and not traveling out of the Midwest
Always go above & beyond. The rental process was effortless. There was no line at the counter and the person who gave me the keys was super friendly
Got a rental with short notice staff are helpful and friendly. Waited an hour there and these guys had me out the door in 15 minutes.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.