On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Convenient location, swift service, friendly atmosphere, courteous, good car, good price. Super profesional and always willing to help
The car is new and clean, and we have a nice journey with the car! The staffs of enterprise is very kind
Never had an issue with their cars, but allow extra time for pick-up as it can be a very busy location, especially on Fri and Sat. Could use more staff during busy periods
They always have a car ready at the time you reserve (unlike a lot of locations) and they usually cut you a break if you go over the 24 hour mark by an hour or two
The car was great, the service was really terrific. Everyone was very friendly. An overall solidly good car rental experience
Great cars, great location and excellent customer service. I only rent from EconomyBookings!
Rented for the first time real good deal for a van and also staff at the airport are super friendly. Real quick service and everything went very well
Excellent customer service. Great cars. Easy & quick check-in and check-out process. Good specials! Would highly recommend!
They have great customer service and very helpful. The cars we always get run good. :) good. :) good. :)
Representatives were in touch with me beforehand for the pick up of my car. Locating them and the car took some time, but I was happy with the car I received. It was an upgrade at no extra cost.
I called looking for availability and even though they didn't have what I needed Steve was extremely helpful and respectful. This company has very good employees and customer care
I've rented vehicles EconomyBookings location for years! Management has changed however the service is always FANTASTIC!
Thanks for making my rental so easy and fast. I always enjoy being able to drive around Milan in the great looking Suv's that you keep on site!
Howard Tmio
Uncomplicated, fast, even in the event of damage! Perfect. I would definitely rent with them again. Thanks for making my trip home a little easier!
Excellent service. Will always refer it. Samir was really helpful and nice to us. The staff were very nice. Will come back
Inexpensive rental price, I searched for this service for a long time and found it! Thank you kind and honest comrades! I will always and always recommend
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.