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EconomyBookingsReviews 4,746

2.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
829
value
792
shipping
474
returns
613
quality
681
This company responds to reviews on average within 18 days

We monitor reviews for authenticity

Austria
2 reviews
0 helpful votes
Follow Tonka T.
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After a very bad morning. I appreciate the professionalism and securing a great rental. Thanks!

Date of experience: January 26, 2020
Virginia
2 reviews
0 helpful votes
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I really enjoy booking
January 27, 2020

Great experience, I had to rent because my vehicle was being repaired. I was able to have a vehicle and get thru this patch just fine!

Date of experience: January 26, 2020
Ohio
2 reviews
0 helpful votes
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Easy process
January 27, 2020

I am updating this review to reaffirm the excellent service I've received at this EconomyBookings location. I have used this team for several years now, and with issues big and small I have always been pleasantly surprised and extremely well served

Date of experience: January 26, 2020
Canada
2 reviews
0 helpful votes
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I always Love renting from EconomyBookings the prices are great
The service at the counter is easy and smooth and I love that
I am close to the location for drop before I go to the airport and home.
Thank you

Date of experience: January 26, 2020
Canada
2 reviews
0 helpful votes
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May take a long time to get a car on a Saturday, but you'll be a happy camper. The people who work there are great

Date of experience: January 26, 2020
Ohio
2 reviews
0 helpful votes
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Very attentive to my needs an personable with picking me up and making the visit to the office quick and easy

Date of experience: January 26, 2020
NL
2 reviews
0 helpful votes
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I really like this location. The staff is always very nice, professional and helpful. Never had any problem

Date of experience: January 26, 2020
RU
2 reviews
0 helpful votes
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The problem is in the car rental industry: no car is guaranteed despite reservation. Being local and having a small inventory here makes the situation a little bit worse

Date of experience: January 26, 2020
Germany
2 reviews
0 helpful votes
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I rented a car for a trip when snow was expected; knowing that, the manager had an SUV available and upgraded me. The following week I was back again and liked the car so much I requested it

Date of experience: January 23, 2020
Canada
2 reviews
0 helpful votes
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Always a GREAT experience at EconomyBookings. No matter the location, the staff is delightful, professional, and prompt. The cars are always in optimal condition, making me feel safe. It never hurts when I get a fancier car than expected, no matter what, though, the cars deliver

Date of experience: January 23, 2020
Washington
2 reviews
0 helpful votes
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Good staff
January 24, 2020

One of the staff, Kyle, called me right away and held it for me, everything accounted for. A team full of integrity, it's always a pleasure to rent from them

Date of experience: January 23, 2020
Germany
2 reviews
0 helpful votes
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I had a scheduled trip to Riga and when I arrived at the EconomyBookings location everybody was so friendly and so attentive I want to give props to Michael and his staff for giving excellent customer service!

Date of experience: January 23, 2020
Germany
2 reviews
0 helpful votes
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SUV was so comfortable
January 22, 2020

Completely satisfied with your service. Have bad back so very important for me to have a smooth ride. You were fast and efficient. Thanks

Date of experience: January 21, 2020
NL
2 reviews
0 helpful votes
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Thanks EconomyBookings
January 22, 2020

At one point, they quickly removed charges from my paperwork for a toll pass that I would not use on my route

Date of experience: January 21, 2020
NL
2 reviews
0 helpful votes
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Car was clean
January 22, 2020

Best experience I have ever had in renting a car. Service was fast and everyone was so friendly and helpful. Car was clean and ready to go. Top notch rental car experience from check out to check in

Date of experience: January 21, 2020
Germany
2 reviews
0 helpful votes
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The staff both inbound
January 22, 2020

Given our luggage, the suggested upgrade to the Toyota Corolla worked beautifully. The staff both inbound and outbound were efficient, friendly, and courteous. There were no surprises with billing. I would suggest sending a map with directions to the consolidated car rental

Date of experience: January 21, 2020
Switzerland
2 reviews
0 helpful votes
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EconomyBookings at Airport was extremely efficient during pick up. They could have been a little quicker to meet us at return but it was early morning. I always appreciate the cleanliness of EconomyBookings rentals

Date of experience: January 21, 2020
Germany
2 reviews
0 helpful votes
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Thank you
January 22, 2020

Thank you EconomyBookings for giving us a wonderful driving experience with your vehicle while in Milano. I'm glad we got the insurance too because as soon as we landed it started to snow (sleet) and it got so windy outside but we were cautious and had no problems driving

Date of experience: January 21, 2020
Germany
2 reviews
0 helpful votes
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Simply Great
January 21, 2020

Awesome customer service. Everyone from the counter to the person walking to your car to the person letting you out, were cheerful, communicative and making that plain ol' human connection making you feel comfortable

Date of experience: January 20, 2020
Ohio
2 reviews
0 helpful votes
Follow Patricia J.
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I am truly grateful for your services It was a pleasure to be treated so special from the entire customer service team. I definitely look forward to choosing EconomyBookings for my next rental agreement. Once again thank you very much. May God bless you all

Date of experience: January 20, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+300