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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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After a very bad morning. I appreciate the professionalism and securing a great rental. Thanks!
Great experience, I had to rent because my vehicle was being repaired. I was able to have a vehicle and get thru this patch just fine!
I am updating this review to reaffirm the excellent service I've received at this EconomyBookings location. I have used this team for several years now, and with issues big and small I have always been pleasantly surprised and extremely well served
I always Love renting from EconomyBookings the prices are great
The service at the counter is easy and smooth and I love that
I am close to the location for drop before I go to the airport and home.
Thank you
May take a long time to get a car on a Saturday, but you'll be a happy camper. The people who work there are great
Very attentive to my needs an personable with picking me up and making the visit to the office quick and easy
I really like this location. The staff is always very nice, professional and helpful. Never had any problem
The problem is in the car rental industry: no car is guaranteed despite reservation. Being local and having a small inventory here makes the situation a little bit worse
I rented a car for a trip when snow was expected; knowing that, the manager had an SUV available and upgraded me. The following week I was back again and liked the car so much I requested it
Always a GREAT experience at EconomyBookings. No matter the location, the staff is delightful, professional, and prompt. The cars are always in optimal condition, making me feel safe. It never hurts when I get a fancier car than expected, no matter what, though, the cars deliver
One of the staff, Kyle, called me right away and held it for me, everything accounted for. A team full of integrity, it's always a pleasure to rent from them
I had a scheduled trip to Riga and when I arrived at the EconomyBookings location everybody was so friendly and so attentive I want to give props to Michael and his staff for giving excellent customer service!
Completely satisfied with your service. Have bad back so very important for me to have a smooth ride. You were fast and efficient. Thanks
At one point, they quickly removed charges from my paperwork for a toll pass that I would not use on my route
Best experience I have ever had in renting a car. Service was fast and everyone was so friendly and helpful. Car was clean and ready to go. Top notch rental car experience from check out to check in
Given our luggage, the suggested upgrade to the Toyota Corolla worked beautifully. The staff both inbound and outbound were efficient, friendly, and courteous. There were no surprises with billing. I would suggest sending a map with directions to the consolidated car rental
EconomyBookings at Airport was extremely efficient during pick up. They could have been a little quicker to meet us at return but it was early morning. I always appreciate the cleanliness of EconomyBookings rentals
Thank you EconomyBookings for giving us a wonderful driving experience with your vehicle while in Milano. I'm glad we got the insurance too because as soon as we landed it started to snow (sleet) and it got so windy outside but we were cautious and had no problems driving
Awesome customer service. Everyone from the counter to the person walking to your car to the person letting you out, were cheerful, communicative and making that plain ol' human connection making you feel comfortable
I am truly grateful for your services It was a pleasure to be treated so special from the entire customer service team. I definitely look forward to choosing EconomyBookings for my next rental agreement. Once again thank you very much. May God bless you all
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.