EcklersReviews 2,133

My husband and I have ordered two different parts from Eckler's for our 1958 Corvette. We have not received either of these parts! Their website said we'd receive one of the items within 2-3 weeks and today when we called to follow up on when we'd be receiving it they told us we'd get it in November! They didn't even bother telling us we weren't getting the second part. They just canceled it! We are very disappointed in the customer service we received and how the website is clearly wrong when it states that they have the items in stock and we'll receive them within a specific time frame.

Your customer service and updates is non-existent.
Sent over 5 emails and received a very generic response about a 10.00 credit being issued to me for my hassel. Don't know where it is, haven't seen it.

Order placed on May 6th.
Sent email inquiry on the 8th, 9th, 10th, 12th and 18th.

After the 4th email on the (12th) called the sales department and spoke with an extremely rude sales associate, he was very quick to provide an answer when I would receive my order.
However he never got my name or order number. HA
But assured me I would have my items on the 16th.

No items arrived.
Sent an email on the 18th, no response.

Received an email today the 24th, the title says order cancelled.
No information in the email box.
Really!? No explanation or anything.

The customer service experience is absolutely horrible and would not recommend this company for anyone's restoration, rebuild or heck anything for that matter.

Save yourself some time and order from a more reliable company, this place ahs 100% went to crap.

Thanks,
Greg G

Everything excellent good quality fast shipping highly recommended

Ordered floor pans on March 17th 2023, received an email that parts were back ordered, I called they said I would have them by April 26th 2023 that was fine, I called on April 27th 2023 had not received anything yet and I was told that they were in stock, but do not ship to Canada? This information would have been nice to know over a month ago? I have approximately 40 classic cars/trucks and have dealt with them forever! I guess Dennis Carpenter will get all my business from now on! Dennis Carpenter is the best, and Ecklers sucks!
Yours truly,
Disgruntle Ford Restorer! Lol!

I googled Eckler's and the link said free shipping on orders over $75. When I placed my order it charged me shipping. I called Eckler's and asked about the free shipping and they said they do not have that promotion. The gentleman on the phone googled it himself and found the same website. He put me on hold and came back and said his IT dept said it was not their website. I asked them if it wasn't their website, how was I able to place my order with their company? He basically said it's not their problem which to me was deceptive since their own guy could see the website himself. Very poor customer service in my opinion

I ordered a battery tray from Ecklers April 4th, 2022. It was listed as IN STOCK. A few days later I received an email saying it was out of stock, when I called I was told it would be sent the early part of May 2022. When I did not receive it I called and was told mid may. Once again did not receive and was told mid June. Now they are saying Mid July. I called Dynacorn who makes it and they told me they have FIVE in stock in their PA website, and that Ecklers is not telling the truth about it being out of stock. Ecklers has had RUDE customer service reps who have no knowledge "attempt to take care" of this situation. Here I am still without a part. I will be listing this review on other websites as well so they cannot take it back down again. I WANT MY PART. Ecklers will respond to this saying the ship date is in July. That is currently true as they pushed it back several times, everytime they miss a ship date they just push it back.

Quick and painless! But body is to large and it will not function on my truck door hinge.

Easy to navigate website, right parts in stock, very easy fix

I had some questions regarding some seat emblems for a 1967 Fairlane, so I decided to call an Eckler's representative. The questions and answers I received were the following

The emblems I am looking at don't show the backing plate and retainer clips, do they come with them?
Answer: I don't know, it doesn't show on the website.

The description on the website says pairs of emblems are available at a discounted price but when I put a qty of two in the cart I don't see a discount, is there a separate part number?
Answer: There is no discount, where did you see that? (In the part description), Well there is no discount, do you want to place an order or not?

I suggested that I would complete the order online where the backer plates and retainers were added to the order.

Kind of disappointed that I had better luck with the website than a human but I understand not everyone can know all the details for each part.

So far so good, looks like l could be back for more stuff for my old truck,thank you. They had a part I was having trouble finding. Service was great, communication was great, would definitely use them again. Thanks Ecklers!

I emailed 3 times about my order and was ghosted, I finally was able to get them on the phone and they said they forgot to send the order, LMAO, 9 days after I ordered, LOL What a shipping department. The box is as big a house. When I tried to cancel,,, They told me they would have to take a week to investigate the lost package, even though the rep went back into the wharehouse and said the item was still sitting on the shelf.
Surprise, they over the weekend a replacement part. It was a $2k part, not a small part. I cant beleive my eyes. They gave me a new faith for the customer service by phone only, email is no good. But they did keep their word and replaced it. That is why I changed my reveiw. I have a better outlook on them as a whole. Patience is the key.