From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.
Good fI got the wrong part however the louvers seem ok and will keep them and see how they look? I really needed the bulb housing.
ANYTHING I need for my model A Ecklers has!.fast shipping.good prices and very easy shopping.highly recommended!.thank you
Very good will come again I will oder Again very soon your prices are very nice
Very good, very informative on the info that was given. If not I possibly would've bought the wrong part. Thanks again for the help.
Tracking says it's delivered but no package in site!
Talked with two employees
The sales person took my order for shoulder harness belts and was very capable.
The refund department lady took my information and walked me through getting a return label printed to return the regular seat belts which I had ordered which would not work. She was very nice and knowledgeable,
Product arrived in a timely manner.
Product is of high quality.
I purchased floor mats for my 85 Corvette. They fit and look great.
Good experience without any issues. Nothings else to say
Their website makes it easy to find the products and checkout!
The rite parts at the rite price quick service and shipping
Great customer service Stephine was a great help in guiding me to the product that I was looking for.
Easy to use on my phone. Military discount was a bonus.
I have made three purchases this week from Ecklers. On the first purchase, I had made a mistake in listing an incomplete email address for myself. During the second/third purchase I utilized the chat line in my attempt to correct my mistake. I started out filling out the required information in the chat line. There was a super quick response back to me by chat. I replied that I would like to update my email address. The reply asked if I would be ok with a text or phone call to resolve my issue. I acknowledged that would be great. In less than 10 minutes I was speaking to a professional and very kind associate. She worked not only to update my email address, but volunteered to place my second and third orders. It was great!
I have dealt with Ecklers and never had any complaints, my parts have always been correct and shipping was fast, but this experience was beyond anything that I had experienced.
I just wanted to thank you for having hired a great staff and for going above and beyond to give the customers the best experience possible when dealing with your company!
Than you!
Easy to navigate, found what I was looking for, check out was quick. No problems
Everything went nice and smooth sales man new his stuff found what i needed fast got the order done in no wasted time everything went smooth
Received a beat up product for the fourth time primarily due to poor packaging.
I have a 2nd replacement coming because you do not package correctly. Received a rim on two separate occasions and they were damaged.
Very pleased with the help I received to get the parts I needed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members